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Very nice place but can’t cool the room
Very clean and decent location in relation to Venice. Staff was helpful regarding the area as it was our first time visiting Venice. Breakfast was good, but very pricey.
Room would not cool more than 22 C, which was too warm at night.
Zombie apocalypse at the NH Laguna Palace
I enjoyed the cleanliness of the rooms, the decor, and the view of the riverfront. The room gave me every indication to believe the place was high end.
The place seemed dead. All the lights in the hallways were off, the water in the shower fluctuated temperatures when used (like it hasn't been used for an extended period of time), I only bumped into one other guest in my building during my 1 day stay, and I could tell from the outside how many rooms were occupied - I'd say around 10% at best. This place was huge! Prior to arrival, I didn't think the size of the hotel would be a problem, but once I got there, I found it very annoying. The restaurant was in another building, and we had to go outside and around the waterfront to reach it. Reading the other reviews, I can confirm it's true - the service is mediocre at best. The staff provide seem to have no sense of urgency to help. Our dinner took very long they were unaccommodating. When I asked if I could add chicken to my pasta (which was not on the menu, but chicken and pasta as separate items were), they acted as if I had just walked into the catholic church and pissed on the baby Jesus himself. The service was slow. Upon checkout, I was told by the desk attendant the person with the authority to complete the task was unavailable and I had to wait 10 minutes. This place feels very understaffed. Given the small size of the staff, the seemingly nonexistent guests, the dim lighting and the infrequently used water pipes, I'd venture to guess NH is loosing some serious money on this investment. Granted, I did visit in May, which is probably a slower season.
Tọa lạc tại Mestre, NH Venezia Laguna Palace tại khu vực thương mại và cáchTriển lãm Nghệ thuật Mexico tại Venice Biennale 10,6 mi (17 km). Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng, dịch vụ xe limo/xe đưa đón hạng sang và dịch vụ giặt ủi/giặt khô. Có kế hoạch tổ chức sự kiện tại Mestre? khách sạn này có khu vực tổ chức rộng 63 mét vuông, bao gồm trung tâm hội nghị. Có bãi đậu xe tự phục vụ (phụ phí) trong khuôn viên.
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