Aphrodites Boutique Hotel

In summary, booking.com sold a product and a service which we did not receive. Photos did not reflect the actual condition of the room and key selling points did not exist in reality (eg a hot tub with clear views of the gardens, the glass had been frosted over and the blinds broken beyond repair, we have since been told this was a temporary measure but meant we could not see any gardens, a key selling point). There are other photos used to sell the hotel and room on the website which do not exist in reality. The balcony was littered with dead wasps and a wasp nest situated above the door, making it not possible to sit on the balcony, another key feature of the room made redundant. The room was adjoined to a construction site with scaffolding next to the balcony and construction work started work at 8:30am. This was not shown on your website and was not communicated to us prior to booking. We spent a huge amount of money, £450 for one night at this hotel as part of our honeymoon and left feeling miss-sold and let down. Photo evidence of the above is available. We just feel hugely let down by your website/service and currently do not have any trust or confidence in future bookings with this hotel or booking.com.