Severn View Hotel

Checking out.

The staff. The rooms. Rude staff. Filthy rooms, includes mould everywhere and dirty linen.

Location excellent.Great view of river from bedroom. Good breakfast.

Whole building has a run down look. Bedroom was clean but in poor decorative state. Shower cubicle was full of black mould.

This hotel is ancient, but I booked it because it was right next to the river Severn, with a wonderful view. I liked my room, big comfy bed, large TV and regular supply of tea/coffee etc. I also enjoyed the breakfast, with a huge TV to watch as I ate.

When I arrived, the bar area was very bare and gloomy, but I was checked in by a lovely friendly lady. Unfortunately I never saw her again, the other staff were all East Europeans and hardly spoke English, and weren't at all friendly. The building is very old with higgledy-piggledy corridors, staircases and steps, very confusing, I kept getting lost! Also there was a gadget just outside my door, pumping out a very strong smell of lemon or lime, presumably to cover up a bad smell. I didn't mind that,as it wasn't too strong inside the room. The bedroom was good but the ensuite was awful! The toilet was filthy, I had to clean it myself, The walls and ceiling needed painting and part of the ceiling paper was hanging down. Also, the toilet was hard to flush. The shower was a modern one but the regulator didn't work properly, so I was either scorched or frozen! I had to jump in and out of the shower cubicle, and I never risked washing my hair the whole time I stayed. The shower had black mould between the tiles, and around the base - it was disgusting. Breakfast was served in a long cold gloomy room, but the food and drink was OK, except that the cooked food was served on an enormous plate, with 2 half-slices of toast on the side. I assume that East Europeans have never heard of side-plates! There was a generous amount of thick bacon and 2 fried eggs with half a tomato , but the rest of the cold plate had a sea of baked beans, which were cheap and tasteless. I didn't complain because the girls spoke very little English. At the end of my stay there were no staff about to thank, so I just left my keys on the desk.

The location was pretty, despite the weather but hey, we’re English and unafraid of a little rain. The gentleman who met us on arrival, was very attentive and accommodating.

We had two rooms, the family room was good in size. The windows were rotten and leaked. The twin room was hot all the time, the windows were rotten, the bathroom ceiling was peeling and there was no water pressure for the shower and a bath took 35 minutes to run. Both mornings we had breakfast, the food was well cooked. The lady who served us was rude on both mornings, I believe her English was limited, however, her attitude towards us was shocking, the ceiling was leaking and when we informed her she just shrugged at us. I asked for sweetener and I was made to feel like I was asking for the world. We shall not return here and advise others not to go, for over £300 for two nights this was money wasted.