Hotel Krone Aachen City-Eurogress

Our room was quiet. Staff (excluding Peter) was OK. Breakfast was OK. Everything was as expected for this level of hotels. It is 15 minutes walking distance from the center of Aachen.

We arrived after midnight. We were given the code to enter the hotel too late, when we were at airport (in spite of the fact that we asked one day earlier for details about entering the hotel). We had to use emergency call,The available room was substandard and not according the description and pictures on booking, we paid for. It was on the 5th floor, the bed was accessible from one side, small, under roof slab, uncomfortable. We could not sleep all night. Next morning the lady on the reception (very polity) provided for us a proper room, as expected and paid for, but compensation was not offered for unpleasantness. Peter, who was in charge for contacting us, did not apologized.