Delays were given at intervals. So we were informed
Pandemic policy: airlines need to have currently update on the website for clearly requirements for Covid 19 certificate in hours , example form.
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Ưu: "Friendly staff. Both two meals were awesome."
Khuyết điểm: "Already done."
Khuyết điểm: "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"
Khuyết điểm: "20 min late but acceptable for a 15 hr flight"
Khuyết điểm: "This time Singapore Airlines Staff seem to be not so helpful. Previously they were happy to help with smiling face and approachable immediately. This time in spite of asking for help in the cabin no one turned up even after multiple requests. I could only get help when someone one walks next to me."
Ưu: "I can say all the crew was amazing"
Khuyết điểm: "They are doing excelent job."
Ưu: "crew were very friendly and helpful. flight was one of the best i’ve had"
Khuyết điểm: "boarding at sydney was very confusing"
Khuyết điểm: "Reservation online"
Khuyết điểm: "For better leg room in business class go for the bulkhead seats"
Khuyết điểm: "Satisfied service friendly staff overall satisfied."
Ưu: "This was the most fabulous crew I have ever flown with on ANY flight in so many years of my travels! It was un-imaginable as to what they did, they left no stone unturned to make sure we were comfortable, fed us with awesome food every now and then. Were looked after like babies! Thank you SQ!"
Khuyết điểm: "The A380 was probably SQ's oldest one, which that was a newer plane."
Ưu: "Okay in general, nothing impressive"
Khuyết điểm: "Food certainly need improvement, lacking in attention to ensure food quality. Crews need proper training in customer service."
Ưu: "Foods. Drinks. Entertainment."
Khuyết điểm: "Nothing. Everything’s so perfect!"
Ưu: "everything in suite class"
Ưu: "I like everything crew, etc"
Khuyết điểm: "Nothing reallly"
Ưu: "Seating was spacious, crew was attentive. Boarding was efficient."
Khuyết điểm: "The food choice was not pleasing to me."
Ưu: "Excellent customer service, helpful staff"
Khuyết điểm: "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
Ưu: "Singapore airline is amazing, great service and quality entertainment."
Khuyết điểm: "None"
Khuyết điểm: "Food"
Ưu: "Most everything"
Khuyết điểm: "Crying babies made it tough to sleep the whole flight"
Ưu: "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "The seat is good. Entertainment is good."
Khuyết điểm: "Luggage was damaged. The partner airline was terrible. The crew was chaotic at serving food. A few has really bad attitude."
Ưu: "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
Khuyết điểm: ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."
Khuyết điểm: "Seats in economic class are not too contraint in space, food was good and entertainment system quite nice with large si play screen and large movie selection"
Ưu: "Nothing specific"
Khuyết điểm: "Menu is average but get they need to cater for wide variety of tastes"
Ưu: "great service"
Khuyết điểm: "too long"
Ưu: "Amazing service and comfortable lay flat bed"
Ưu: "Great service always"
Ưu: "Due to my ACLS training yesterday, I was not so well since morning and I took medicine in the morning and I forgot to stand by one more course of medicine . So I asked the staff for paracetamol when I reach to cabin. She response me very first with medicine and a cup of water . Thank you so much crews members of silk air flight MI518 from Singapore to Yangon ."
Ưu: "the crews were very polite and very helpful"
Ưu: "The friendliness of the staff, the food and overall the experience."
Khuyết điểm: "That our bags weren't check in all the way to SEA"
Ưu: "Friendly staff."
Khuyết điểm: "Kids' meal didn't have fruits. No cellphone charger."
Khuyết điểm: "Long delay with in between flights. No special kits for kids to keep them entertained. Does not even serve drink when order special meal. Leaves the tray for hour before picking up. No transit help in hongkong. I can go on and on."
Ưu: "Upgraded to biz class, which was fantastic"
Ưu: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
Ưu: "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
Khuyết điểm: "Sound quality of ear buds was not good. No issues if you travel with your own."
Ưu: "Great service with a smile and can do attitude"
Ưu: "Made Econ class feel like biz :)"
Ưu: "Crew and boarding were efficient"
Khuyết điểm: "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."
Ưu: "Best coach experience I have had. Good airplane food. Gracious service. Tail wind made us early which was a good thing because LAX is such a mess and it would have been difficult to make our connection with the long bus ride and 2.5 mile walk to the Alaska terminal."
Khuyết điểm: "Nothing"
Ưu: "Singapore air has amongst the best service out of all airlines."
Ưu: "Singapore airlines was also great and I very much enjoyed that flight even though it was 10 or more hours. The good was great and same for the entertainment . The whole flight was very pleasant . Also I loved the steamed towels that was something i haven't had on a flight before ."
Airplane A380-800 is too big, fully booked. Too many people everywhere, which made me nervous due to Covid-19 infection risks. But food was good, and toilets were fine.
Khuyết điểm: "veg food was mostly repeated in all the meals, didn't track who is vegetarian, so ran out of veg food. Pizza wasn't great."
Ưu: "Quick boarding, good choice of movies"
Khuyết điểm: "Would have been nice to get offered beverages more often. Was hard to get water as much as I needed without disrupting my fellow seat mates."
Ưu: "I liked the food and the supplies given for the long trip, blanket, eye cover, toothbrush, etc."
Khuyết điểm: "More comfortable seats"
Khuyết điểm: "Attendans have been impatient, nervous"
Ưu: "Food was good. Flight was very organized."
Ưu: "Crew looked stressed and rushing things. Didn’t look very friendly."
Khuyết điểm: "Smiling crew"
Ưu: "Keeping time"
Khuyết điểm: "There should be wi=fi."
Ưu: "Entertainment is epic. Speed to get luggage and depart airport was excellent."
Khuyết điểm: "Boarding crew had difficulty pronouncing "B" and "D", this caused some confusion. If they had said "B for Bravo", and "D for David", it would have helped them a lot."
Ưu: "The tv shows and the games for the kids the monitor was large and they didn’t need an ipad to calm down"
Khuyết điểm: "The food , i had better food in the Lufthansa they had jam butter pancakes and mostly a fluffy chewy piece of bread , also both choices were eggs one with cheese one with out !! Why not eggs or pancakes or maybe french toast or something arabic like flafel fool , also the dessert was dates! Not nice"
Ưu: "Seats comfortable. Entertainment was extensive. Food was good!"
Khuyết điểm: "Landing was rough!"
Ưu: "The seats were very comfortable, good entertainment"
Khuyết điểm: "Poor gluten free options"
Ưu: "Best of the nest"
Khuyết điểm: "Nothing"
Ưu: "The crew was awesome, seating is never comfortable for a long flight."
Khuyết điểm: "I do not recall any plane departing the dock on time. All Airlines need to work on boarding quicker and leaving on time."
Ưu: "Service & caring were superb"
Khuyết điểm: "The snack was served not good and eatable. Emirates like one of leading air lines could have been served a better food. If it is cost cutting effort to serve a very basic snack like this, customers will be finding other air lines in the future."
Ưu: "On point"
Khuyết điểm: "Keep doing the good work"
Ưu: "The ground staff at Emirates check-in counter who so kindly changed my seating to isle as requested and updated my Skywards membership nbr on their data base. It enabled me to board the flight amongst the 1st and business class passengers."
Khuyết điểm: "Nothing in Particular"
Khuyết điểm: "The seats on the 777-300ER were tiny compared to the seats on the A380 from JFK to dubai. My wife and I are both small people and we were cramped. This is very unfair to us and even so to larger people on such a long leg The entertainment screens were also very poor. Small, low res"
Ưu: "I like the professionalism of the crew. Lots of shops to visit in Athens Airport."
Ưu: "Very helpful and arranged for me to move next to a friend (we had booked separately )"
Khuyết điểm: "Nothing"
Ưu: "The crew was friendly but not always available for requests. I suppose I could have used the "attendant call button" but it would have been nicer if they were more observant when I was looking at them with a look of "I need something" as they walked by"
Khuyết điểm: "Boarding process seems standard - always takes a long time to board and disembark. Older planes have screens with poor touchscreen responsiveness and poor resolution. I was surprised to see that the short-haul flights had better screens than the long-haul flights. I was on a 3 1/2 hour flight each way from Dubai/Delhi with beautiful screens but the long-haul each way from Dubai/Seattle had the crappy screens."
Ưu: "Smooth flight"
Khuyết điểm: "The food"
Ưu: "Everything is really amazing about UAE, service, amenities, entertainment options, leg room."
Khuyết điểm: "Before the plan even took off for our 14+ hour flight I could tell the seat was uncomfortable, and it was going to be an issue. I don't know why this would be overlooked, as everything else was best in class, but it made for a fairly uncomfortable experience."
Ưu: "Food, Legspace and services"
Khuyết điểm: "Crew wasnt tht helpful"
Ưu: "Service, food, beverages and entertainment are good with Emirates. Also boarding procedures are good."
Khuyết điểm: "Seats in Emirates keep getting smaller"
Ưu: "We are arived safe"
Khuyết điểm: "The attitude of the crew it was very good and the comportment very nice"
Khuyết điểm: "Leg room"
Ưu: "Good food on board with swift and easy transit. Flight was also on time"
Ưu: "Food was good and not over salted like most airplane foods"
Khuyết điểm: "Need more recently released US movies Options are so few Not enough African movie either"
Ưu: "Positives were the movie options and they give you a kit with an eye mask etc"
Khuyết điểm: "Flight was delayed 50 minutes. Crew was all grumpy making the delay and flight less bareable. They were attentive, not sure I saw anyone smile. It wasn't pleasant"
Ưu: "Loved my experience with Emirates. It was the best international flight I've ever had. The seats are comfortable, the entertainment options are great, staff was all very friendly, alcoholic drinks were complimentary, they give you a great care package with socks, ear plugs, toothbrush and paste, and the price was great!"
Khuyết điểm: "The only negative thing I have to say is the food isn't good, but that's to be expected for me as I'm very picky. I just pack my own food and snacks."
Ưu: "The organization at Dubai airport"
Khuyết điểm: "The small plane and congested space"
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Ưu: "Good entertainment selection. Nice quality blankets. Flight wasn't overbooked. Leg room. Complimentary wine."
Khuyết điểm: "We were delayed 2 hours on the runway. Temperature got hot during the night."
Ưu: "- Friendly crew, they managed to get my wife and I to sit together against all odds - Seats are more comfortable than other A380 configurations"
Khuyết điểm: "- Crew's organization was confusing and all meals and services got surprisingly long to complete. - Most of the time there were no drinks available for passengers to grab and go, and you had to ask specifically even to get water. - Outside of the scheduled meals, there were very few passes to offer drinks to passengers - Entertainment system had great choices but the system ran with lag and lost frames every few seconds (not only in mine, but rather across the cabin)"
Khuyết điểm: "That the plane can't do 2,000 mph and have us there in 1/4 the time :-)"
Khuyết điểm: "IAD-->DXB--?AMM; Airlines took my stroller from me before boarding the first flight to Dubai(at gate), and they gave it to me in Amman. WHen landed in DXB, There was a long walk form the plane to the gate where you can find a stroller in the airport( which is only a single stroller) and having 3 kids which does not help. Why not give strollers at gate just like all other airlines! I was prepared and had the double stroller with me! Never again on Emirates with kids!"
Ưu: "great lie flat bed, was too tired to take advantage of the service"
Ưu: "Traveling internationally is grueling, but Emirates business made the trip easy. After my Nairobi to Washington DC flight, I was able to have a productive day instead of sleeping the first full day upon arrival like normal."
Ưu: "Flight was good for a shorter range"
Ưu: "Services and schedule and on time departures and arrivals."
Ưu: "The aircraft windows were clean, that's about it!"
Khuyết điểm: "Everything, horrible food, no amenity bag for long flight. No toothbrush?? Dirty bathrooms from one hour into the flat guy till the end. Bad service all and all disaster not to mention that they cracked my suitcase."
Ưu: "Very friendly and helpful crew"
Khuyết điểm: "The business class seat was too short for sleeping"
Ưu: "Fantastic!!! Plane had a number of empty seats. Seemed to be a very quick flight."
Ưu: "Everything Emirates is the best"
Ưu: "Every opportunity I get when traveling will fly with Emirates. The flight staff have always provided excellent service regardless of of being in economy class. The restrooms are always clean. I also enjoy being advised by the flight crew of any impending turbulence before we encounter. Emirates has always provided me an excellent flying experience despite my fears of long distance traveling."
Ưu: "Good movie selection Comfortable seats"
Khuyết điểm: "No internet Food was not tasty"
Ưu: "Boarding was smooth, they give you a little pacquet that includes tootbruch and toothpaste, eye covers and socks. Food was ok, entertainment system is second to none."
Khuyết điểm: "Some of the crew were a little rude when asking questions or just approaching them for simple things like our entertainment system not working. They weren't able to help us and it took me theee times to get them to pay attention to us."
Ưu: "Service is good"
Khuyết điểm: "If 5 pounds is over to figure it out and go thru and next time will doit Wright"
Ưu: "I didn’t take the flight but there was no way to get my refund! No phone answer and no ticket counter!!!!"
Ưu: "The crew itself was great and very attentive. Based off checking in I didn't expect the flight experience itself to be so great."
Khuyết điểm: "Checking in was awful in SF. My downloaded boarding pass didn't work at the security gate and a lady checking boarding passes made snide comments about me not being TSA pre check. Had to go and wait in the line to have them print the pass and of course. Make the downloaded passes work."
Ưu: "Everything was on time . Ground staff +crew members their know there work better then any other airlines"
Ưu: "I like the crew , and new movies."
Khuyết điểm: "I missed my flight"
Ưu: "I enjoyed the food the most. The flight was short and easy."
Ưu: "Crew were polite and helpful"
Khuyết điểm: "Seats were especially cramped and tight and leg room was uncomfortable and I am a short person."
Khuyết điểm: "Departed over 1/2 hour late making it necessary to make a mad dash for the next gate for the following flight."
Ưu: "A lot of great movie options. Food was good."
Khuyết điểm: "There no knee space. There no spaces between the seats. We were packed in like sardines. It was very uncomforable"
Ưu: "The flight attendant (a gentleman) was very friendly and made the flight pleasurable."
Khuyết điểm: "The seat pocket of the seat in front of me was broken, which resulted in a metal wire poking into my legs for the entire duration of the flight. Not only was it uncomfortable and bordering on painful; but this could also potentially be dangerous in the event of an emergency!!!"
Ưu: "crew was excellent."
Khuyết điểm: "internet should be free, not wine. cabin temperature erratic and cannot adjust individual air flow. seat space is small. Pity the window seat occupant who cannot go to WC, blocked by two other sleeping passengers on a 12 hour flight."
Khuyết điểm: "Movies didn't work well"
Ưu: "It was a short flight. Lemonade"
Ưu: "On Time Entertainment system"
Khuyết điểm: "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"
Ưu: "Excellent Service & On time Schedule"
Khuyết điểm: "Istanbul Airport Rest Rooms were not clean"
Ưu: "Nothing. The flight never happened coastumwr service was very bad"
Khuyết điểm: "The were not very helpful, I lost the plain and they refuse to change my dates. I am I elderly women and they took advantage. I was force to by one more ticket when I live from I very small income. So know my 3 months social security I have to pay the new ticket. No mony left for food or my medication."
Khuyết điểm: "poor to non existence service in economy class. all crew up front with zero crew In back."
Ưu: "I liked the food , I also liked the tv we had in our chairs for us to watch movies"
Khuyết điểm: "A lot of announcements, when they could've just done all of them at once"
Ưu: "One of the best airlines over the world"
Khuyết điểm: "Nothing"
Ưu: "It was all good!"
Khuyết điểm: "Except that in the same day I had two flights with Turkish Airlines and both of them had a delay."
Ưu: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
Khuyết điểm: "The boarding process was a bit unorganized and took a long time as a result."
Ưu: "The staff was excellent - wonderful service except the people who let some dog owners on board without bothering to check that they were in their soft cases and not smelling up the plane and walking in the aisles when food was served."
Khuyết điểm: "I wish the seats were just a little more accommodating of a normal sized behind! Hard to squish for 10+ hours."
Khuyết điểm: "The boarding took too long, cabin service on the return flight was a lot poorer than I received on the initial flight. It questions my quality recommendation to other people."
Khuyết điểm: "boarding the treat you like animals"
Ưu: "This flight had good leg room. The entertainment appeared to be excellent--however I did not use it due to the serious delay and the fact we were flying from 3:00 to 5:00 AM..."
Khuyết điểm: "Boarding/takeoff on this flight was additionally delayed over an hour. As above, on this leg of the return flight, we didn't receive the meals we initially ordered."
Ưu: "Price and flight time and arrival."
Khuyết điểm: "Your crew at boarding treat people with no respect. I saw the boarding next door to us. The flights info was not put on board due to computer problem! The whole airport system was down for hours. The flight of Najaf city was next gate to my flight gate and one of the crew lead was disrespectful to the people and he rejected few people from the flight so he can collect money from them!"
Khuyết điểm: "I woke up twice due to too warm cabin."
Ưu: "Everyting is good and smooth with no problems at all"
Khuyết điểm: "Nothing was bad"
Ưu: "We were hesitant about flying Turkish Airlines. In the past they have had bad reviews and there had just been the terrorist bombing at the airport. But the flights to Croatia were cheap so we bought. The food was great and plentiful. Staff were very polite. We had a night flight to Istanbul and both my wife an I were able to stretch out in empty middle rows seats and sleep. I would definitely fly them again. They are very underrated."
Khuyết điểm: "On the flight back our seats did not recline."
Ưu: "Service and food"
Khuyết điểm: "Leg room on flight"
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "Very helpful and respectfull crew"
Khuyết điểm: "Boarding started 20 mins after the designated time"
Ưu: "Service when it was done"
Khuyết điểm: "Infrequent service Crowded Entertainment system bad"
Ưu: "فى رحلة الذهاب فقدنا شنطة وكان الفطور جدا ضعيف لأ يلق بطيران وصلنا مطار اسطنبول تعامل سيئ جدا من الموظفين. هناك مشكلة في الدولة صحيح لاكن تعامل جدا سيء"
Ưu: "The cabin crew were super friendly, attentive, and accommodating on our flight. Upon boarding the flight, pillows, blankets, and earbuds were awaiting us on our seats. During the flight, the crew handed out Turkish delights, lemon-scented hot towels, and sleep-care bag full of goodies (like ear plugs, slippers, etc.). The entertainment system had quite a selection of music, TV shows, movies, and games! Though it's always uncomfortable sitting on a plane for an international flight, I felt our Economy seats had a little more legroom than most, and there was definitely a lot of stuff to do on the plane if you didn't want to sleep."
Khuyết điểm: "The second meal I had, eggplant pasta, tasted terrible along with the beans. The only redeeming factor was the yogurt! In addition, the A/C was surprisingly on low, and for the first time, I became hot on the flight - not that I really minded. It was just a different experience. We also took off an hour after we boarded, which I thought was strange."
Khuyết điểm: "The flight tracker was the only thing we could watch on this flight."
Ưu: "Food, service, attitude."
Khuyết điểm: "In Istanbul airport not enough people speaking English. No USb to charge my phone."
Ưu: "The cabin crew were wonderful and friendly, the entertainment was top notch (great movies!!), the seats were comfortable, and the food was better than expected. I was quite pleased with the experience (other than the boarding process)"
Khuyết điểm: "The crew when boarding the plane in Istanbul were downright RUDE. Not just rude, they were unhelpful, unwilling to listen, and were actually offensive. It was quite bad. The boarding process was also terrible. The boarding area was stifling hot, crowded, and disorganized. There was no announcement telling us when it was delayed, there was no information about where to line up, and people were chaotically cramming in everywhere. They could have done a much better job of that."
Khuyết điểm: "Called to change date. Thy did not take credit card payment over the phone for a stupid reason. Asked me to go to a thy office no later than 10.30 am the next day. Every airline grabs the money, these "very smart" thy admin has developed rules to make passengers' life's inconvenient. Highly not recommended. Lousy airline. Broke my luggage on top of this on my flight from Miami to Istanbul. NOT recommended. Refrain from even suggesting thy to your customers. You have a good name."
Ưu: "Turkish airline excellent"
Ưu: "The seat was comfort"
Ưu: "The movie selection was great. Flight times were right on track. No unnecessary delays. Food was good too."
Khuyết điểm: "The incredibly long layover. 9+ hours. We were all cramped in this incredibly small space like sardines. Please don't decrease seat space more! Very uncomfortable seats. I could not get my seat to recline at all. Service was very slow. Especially clean-up of food trays."
Ưu: "The people and service and food were all excellent. My only problem was missing the connecting flight. See comments on the right."
Khuyết điểm: "The flight was late in leaving, so I missed my connecting flight and had to stay overnight in Instanbul. It would have been nice if they were more organized and could have postponed the flight, or made arrangements for those who were on a connecting flight to be driven over there quickly."
Khuyết điểm: "because of turbulence, they stopped serving food and beverages in the middle of their service but it wasn't that shaky. I've been in worse flights and they still served the food. they did not stop midway."
Khuyết điểm: "There was a gate change shortly before boarding but it wasn't ever announced on the loudspeaker. I was sitting at the original gate and by sheer lucK happened to get up and walk past the departures info screens only to see that my flight was listed at a totally different gate. I feel I could've easily missed my flight even though I was sitting right there at the gate that had been listed when I first arrived to the airport."
I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!
Ưu: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Khuyết điểm: "No suggestions."
Ưu: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Khuyết điểm: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Ưu: "Klm's consistantly high standards in everything they do."
Khuyết điểm: "Nothing"
Ưu: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Khuyết điểm: "Move the drapes a few more inches back."
Ưu: "Professional crew. Good simple check in."
Khuyết điểm: "Nothing."
Ưu: "Great crew."
Khuyết điểm: "Ran out of business class meal. Substituted a Econ class."
Ưu: "The crew were excellent and seats were comfy."
Khuyết điểm: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Khuyết điểm: "KLM crew exceed our expectations"
Khuyết điểm: "The KLM crew are always great serving and treating you. Well above many other airlines."
Ưu: "Just as I expected. And I made my last connection easily."
Ưu: "Pleasant flight"
Khuyết điểm: "We were delayed & missed our connection"
Ưu: "Good beverage service."
Khuyết điểm: "Over an hour delayj for departure."
Ưu: "Nice attention and good food. Plane and seats are confortable"
Ưu: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Khuyết điểm: "If I knew how to recline my seat earlier. I did try several times"
Khuyết điểm: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Ưu: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Ưu: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Khuyết điểm: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Khuyết điểm: "Need more leg room!!! Larger meals needed."
Ưu: "Good food, friendly service"
Khuyết điểm: "More trash pickup; only one round of beverage service"
Khuyết điểm: "Nothing"
Ưu: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Khuyết điểm: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Khuyết điểm: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Ưu: "Entertainment options."
Khuyết điểm: "Service was poor, seat did not recline, and the food was terrible."
Ưu: "We got to Amsterdam on time"
Khuyết điểm: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Ưu: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Khuyết điểm: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Ưu: "Friendly hostesses"
Khuyết điểm: "Flight was delayed 3 hours"
Ưu: "Overall booking and airport was ok. Food was also actually quite good."
Khuyết điểm: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Ưu: "Shirt flight but well catered, boarding was efficient and quick."
Khuyết điểm: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Ưu: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Ưu: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Khuyết điểm: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Ưu: "I slept pretty much the whole time"
Ưu: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Khuyết điểm: "Can't think of anything."
Khuyết điểm: "Great"
Ưu: "We got a meal for a 1h flight only"
Khuyết điểm: "No entertainment but normal for this type of flight"
Khuyết điểm: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Ưu: "Really friendly staff. Great service"
Ưu: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Khuyết điểm: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Ưu: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Khuyết điểm: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Khuyết điểm: "Two hours delay in the start."
Ưu: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Khuyết điểm: "Nothing!"
Ưu: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Ưu: "Loved the service...everything was excellent"
Khuyết điểm: "The bus class seat was a bit narrow at the feet"
Ưu: "Great crew service. Among the best ever."
Ưu: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Khuyết điểm: "Nothing! It was all great!"
Ưu: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Khuyết điểm: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Ưu: "Speed, crew, and reliablity."
Khuyết điểm: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Ưu: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Khuyết điểm: "See above"
Khuyết điểm: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Nice,elegant,smooth,team had a pride with their work. My Favorite Airline.
Ưu: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Khuyết điểm: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"
Khuyết điểm: "Poor"
Ưu: "There is a nothing to mention that was memorable or comfortable."
Khuyết điểm: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Khuyết điểm: "I not get to go my flight, I couldn't get reimbursement"
Ưu: "The crew was great"
Khuyết điểm: "1-2 +cms leg space"
Khuyết điểm: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Ưu: "Spacious business class seats, excellent meals"
Khuyết điểm: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Ưu: "The seat was very comfortable."
Khuyết điểm: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Ưu: "All went right namely the seats but the luggage condition is the worst"
Khuyết điểm: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Ưu: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Khuyết điểm: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."
Khuyết điểm: "Plane is old and entertainment facilities are no longer appropriate"
Ưu: "Arrived on time."
Khuyết điểm: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."
Ưu: "On time, no hassle."
Khuyết điểm: "More water provided during the flight. Also, the second meal was not very good."
Khuyết điểm: "boarding wasn't good."
Ưu: "Crew and food were great."
Khuyết điểm: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Ưu: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Khuyết điểm: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Khuyết điểm: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
Ưu: "Crew was friendly and attentive but hard to understand"
Khuyết điểm: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Ưu: "Staff and services all very good definitely"
Khuyết điểm: "Everything was brilliant"
Ưu: "The crew was very careful"
Khuyết điểm: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Ưu: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."
Khuyết điểm: "Not much legroom."
Khuyết điểm: "Engine noise in the cabin is loud."
Khuyết điểm: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
Khuyết điểm: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
Ưu: "Onboard crew was friendly. Dinner was good"
Khuyết điểm: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"
Ưu: "Crew was very nice and the plane was clean and comfortable"
Khuyết điểm: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Ưu: "The cabin crew was very good!"
Khuyết điểm: "The economy premium seats are very uncomfortable"
Ưu: "La entrada"
Khuyết điểm: "El resto de cosas"
Ưu: "Easy, fast, comfortable, no hassles"
Khuyết điểm: "no vegeterian sandwiches very disappointed"
Ưu: "Nothing particular"
Khuyết điểm: "Nothing particular"
Ưu: "The crew was good and very good pilot's"
Khuyết điểm: "No leg room between seats"
Ưu: "Short, lots of leg space"
Ưu: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Khuyết điểm: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Ưu: "Always like Air France. They are in tune with keeping the traveler updated."
Khuyết điểm: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Ưu: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Khuyết điểm: "TV was too slow."
Ưu: "It was a 30min flight not much to say The crew on the ground really took care of us"
Khuyết điểm: "Na"
Ưu: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Khuyết điểm: "Late leaving and arriving."
Ưu: "Párizs Budapest kb 1 óra késés műszaki hiba miatt. egyébként minden rendbe volt."
Ưu: "The food was good"
Khuyết điểm: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."
Khuyết điểm: "Meal choice missing kosher non-gluten combination."
Ưu: "movies were good, crew was great. Comfy seats. It was really as nice as an economy flight could be."
Khuyết điểm: "delayed flight, hot overall plane, personal TV malfunctioned a lot"
Khuyết điểm: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."