Many features of the inflight entertainment didn’t work
Delays in boarding and takoff
Friendly staff. Could improve on the leg room!
The food could of been better
Excellent flight. Wonderful inflight service. Check in in Mumbai could have been better but overall 10/10.
We enjoyed the flight very much. The flight staff was very helpful and friendly.
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Ưu: "Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch."
Ưu: "Flexible seating due to only very few passengers. On time departure and arrival"
Ưu: "Plane was super clean and comfortable. A long flight but we'll cared for by host."
Ưu: "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
Khuyết điểm: "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
Ưu: "Crew very attentive but not intrusive. Food very good."
Khuyết điểm: "I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair."
Ưu: "Crew , amenities and food"
Khuyết điểm: "None"
Ưu: "Crew was attentive and made extra effort to meet special requests from passengers."
Ưu: "Amazing services and foods"
Khuyết điểm: "The business class seat was great"
Khuyết điểm: "No complain . It’s singapore airlines and not dirty air India or jet Airways"
Ưu: "Service was excellent!"
Khuyết điểm: "Reservation online"
Ưu: "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
Khuyết điểm: "Had premium economy seat. Not the most comfortable on the tailbone for some reason."
Khuyết điểm: "Cramped seats, no leg room, horrible food, stupid COLD snack!"
Khuyết điểm: "Transit time is good for way too tight"
Ưu: "Couldn't find a problem"
Khuyết điểm: "Nothing"
Khuyết điểm: "Old plane. Technology didn't work"
Ưu: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Khuyết điểm: "Need to update the planes.."
Ưu: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Khuyết điểm: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."
Ưu: "Quick boarding. Great entertainment system Good staff"
Khuyết điểm: "Not comfortable seats"
Khuyết điểm: "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."
Ưu: "Friendly staff."
Khuyết điểm: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "The food is very good in economy. Large screen tv gor movies and games."
Khuyết điểm: "all was good, nothing bad"
Ưu: "The seats seem to have more leg room, food was actually good, and the staff was delightful."
Khuyết điểm: "It was a 17 hour flight, but they made it bearable."
Ưu: "Priority line for boarding and security, reclining seats, foot stand"
Khuyết điểm: "Priority boarding not available in India, food and food choices and lackluster service"
Ưu: "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
Khuyết điểm: "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
Ưu: "fast crew service friendly staffs. clean toilet"
Khuyết điểm: "everything was good"
Ưu: "Service from Singapore airlines"
Ưu: "Entertainment even in economy class was excellent -- tons of movies, games, etc. Cabin crew were friendly. Bathroom was very large."
Khuyết điểm: "In economy, seating was incredibly tight (very little legroom) and at least in my seat, very little reclining. For a 14 hour flight through the night, it made it very difficult to actually get any rest. Food was OK."
Ưu: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
Khuyết điểm: "Flight was returned from tarmac and delayed for more than 7 hours. No accommodation was provided, even for people with young kids. 15$ coupon was provided interested, are you serious?"
Ưu: "Safety, Friendlyness, Seats, Entertainment"
Khuyết điểm: "Long delay with in between flights. No special kits for kids to keep them entertained. Does not even serve drink when order special meal. Leaves the tray for hour before picking up. No transit help in hongkong. I can go on and on."
Ưu: "Food, entertainment, cleanliness of the restrooms"
Khuyết điểm: "There was a passenger on the return flight who had the window shutter up during sleep time right across my row, and the cabin was so bright to sleep for me. I notified the crew but they were not keen on bothering the passenger"
Ưu: "Singapore service is always outstanding"
Khuyết điểm: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."
Ưu: "Singapore crew are on their feet and working for the entire flight. Great service!"
Ưu: "Friendliness of crew"
Ưu: "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
Khuyết điểm: "Flight was over too quickly."
The boarding team could do a better job of crowd/line control. It was a gaggle.
Ưu: "Efficient flight, crew professional"
Khuyết điểm: "Food. Very bad. Cold sack meals and basically just the same twice. Not good fir a 11 hr flight."
Ưu: "Crew was super 5 stars, airplane 0 stars, narrow and ugly, change planes , who gave any star to that Airline don't belief ."
Khuyết điểm: "Bigger seats for 10 hour flights"
Ưu: "Seats extremely tight."
Khuyết điểm: "This was the worst airline I have flown with. I booked my tickets last minute, it was for me and my 4 month old son. I had 3 suitcases a stroller and 2 carryons. I had paid for the suitcases, but because I was traveling alone I went there with my husband and he politely asked if they could please take the carryons on the plane because she can’t carry everything by herself. The manager came out and said that we have to pay. I said I already paid extra for my suitcases please help us because my wife is carrying our son, the diaper bag and 2 carryons. He was rude stating that we have to pay each carryon. We didn’t have the extra money and my wife took everything with her. If that’s how Turkish Airline treats their customers, they shouldn’t be operating. It was the last time I use this airline. No dignity or humanity, it’s all only about the money. And when I took the stroller with my son. They made me package the stroller by myself looking that I had my son on me crying and when I asked for help they said that they can’t help me... unbelievable... they see me with 2 carryons a stroller and a baby and they can’t help me."
Ưu: "The food and the entertainment"
Khuyết điểm: "Boarding was late and they change the number of the gate without telling the passengers. The seats were uncomfortable."
Khuyết điểm: "Leg room Food choices"
Khuyết điểm: "Food"
Khuyết điểm: "I can’t find my luggage"
Ưu: "The service, generosity of the crew, the food and the comfort in the cabin ,actually everything in this flight was 5 stars."
Khuyết điểm: "Airport dirty Airport AC was hot seems they want to save money Seats uncomfortable Too many kids crying"
Ưu: "The eggplant/beef dish was the best food I have ever had on an airplane. Staff were pleasant and efficient. Wide range of movies, etc, available"
Khuyết điểm: "Flight was delayed. Missed my connecting flight. Had to wait 12 hrs in Istanbul for the next flight to Tirana. I missed my mother’s funeral."
Ưu: "Everything went smoothly and comfortably. Enjoyed every moment"
Khuyết điểm: "Too dirty and service is very slow!"
Ưu: "I liked everything."
Ưu: "On Time Entertainment system"
Khuyết điểm: "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"
Ưu: "Enjoyed: - Service - Food - Amenities"
Khuyết điểm: "Disliked: - Disembarking & embarking at Attaturk (ie. shuttle bus)"
Ưu: "Smooth flight, comfortable seats, crew was very catering and kind"
Khuyết điểm: "The equipment on the plane needs some tuning up such as the screens tilting on their own (like falling down)"
Khuyết điểm: "This flight had 10 hours layover at Istanbul. Air line did not provide no hotel. Definitely I would not recommend anyone to take this types of flights with long layover."
Ưu: "Cabin crew is well trained and very friendly. They take their jobs very serious and professional."
Ưu: "Turkish tea."
Khuyết điểm: "The food was not good"
Ưu: "Good food and service"
Khuyết điểm: "Boarding very disorganized. Messy."
Ưu: "The service and food"
Khuyết điểm: "Seats are to cramped."
Khuyết điểm: "I didn't hear the boarding call in English."
Khuyết điểm: "I woke up twice due to too warm cabin."
Khuyết điểm: "Terrible food. I saw many others leave the food, only have bread and fruits. The same to me."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "The service, the wine, the staff."
Khuyết điểm: "The food tasted bland. Wasn't bad, but bland."
Khuyết điểm: "The temperature was a little bit low."
Ưu: "I was upgraded to business class for this leg of my total journey. It was incredibly comfortable experience. The recliner seats with the massage feature add immensely to the overall experience."
Ưu: "Service when it was done"
Khuyết điểm: "Infrequent service Crowded Entertainment system bad"
Ưu: "Even on short flights they still provided lunch and beverages, which unfortunately you don't get on such short flights (less than 60 min) with most companies. Still they maintain their service impeccable."
Ưu: "So I never actually flew with Turkish this trip, but I can write about my rerouting experiences. Inbound my first connection to Istanbul was cancelled due to technical problems. Fortunately I was second in the ticket office line and was promptly rebooked with Lufthansa. My return flight was cancelled because of the coup, and again I was rebooked with Lufthansa."
Khuyết điểm: "Overall Turkish Airlines did well in a difficult situation. But a few concerns. On my inbound flight, the agent servicing us was amazing and I was fortunate to be second in line, but the airline was ill prepared for the situation and the agent was being hung out to dry by his colleagues who kept calling him and wouldn't let him do his job. On the return flight, I was frustrated the agents at first pushed me to take a refund rather than letting me rebook with a partner. I ended up having to leave a day later than expected, and didn't get an itinerary till the morning after my original flight. This was all very stressful. Lastly, you have to think twice about flying through Turkey. Although this coup is over, the next crisis will be over whether President Erdogan creeping authoritarianism."
Ưu: "Good experience overall"
Khuyết điểm: "Slow ticketing process and not so friendly staff."
Ưu: "Your airline deserves the awards it has won this year! Please come to the US and teach them how to run an airline."
Khuyết điểm: "N/A"
Ưu: "I loved it from the second it started, I didn't want to get off the plane. The service and comfort can't be beat. You get alot more than what you pay for."
Khuyết điểm: "The entertainment was a little out of date and lacking but everything else makes up for it"
Ưu: "I really like the fact that they still prepare food for their passengers, however, the quality of the food was less than average They prepare you with the eye mask and the slippers, and a thin sheet of blankets for longer flight, which was really nice. The seats are comfortable, and there are a larger selection of movies and songs to choose from which were also great. The flight was relatively stable. I didn't ever realize that we took off, maybe i was too tired to notice, i don't know."
Khuyết điểm: "The boarding was really slow, it was not on time. The food was less than average, but better than not have any. It was hard to find assistance. The flight seemed a bit old, because we weren't able to turn off our light which caused some inconvenience."
Khuyết điểm: "Checked bag got ruined, servie was terrible"
Ưu: "Excellent flight experience"
Khuyết điểm: "Delayed arrival meant my luggage didn't make connecting flight. Bad!"
Khuyết điểm: "The fact that they were not helpful to my dad"
Ưu: "The food and entertainment system was excellent. The headphones were painful after a movie. But you can link personal headphones into the adapter which is providex."
Khuyết điểm: "The airplane didn't seem as clean as expected. The crew was adequate but not around between the main meals."
Khuyết điểm: "The lack of leg room in the huge plane"
Ưu: "When they did speak clear English they shouted at passengers to 'Shut Up and you'll wait'."
Khuyết điểm: "Counter people at Turkish airlines in Istanbul told us to 'Shut Up and you'll wait'."
Ưu: "Crew was professional. The flight was on time despite a late departure."
Khuyết điểm: "Entertainment unit on several of the seats was broken. Boarding process was very slow."
Ưu: "Friendly crew, good food, nice goody bag. Seats in the middle of the plane are spacious and allowed for a very comfortable flight."
More room, it was cramped and a lot of crying children near me, I know that the fussy kids were not something you can control
Ưu: "Excellent seats, excellent and friendly service:)"
Ưu: "These ladies work hard on this plane. They were checking on you and serving food or drink every hour. Always polite and accommodating. The seats are very comfortable and roomy. Great selection of entertainment. I would highly recommend."
Ưu: "The seat was comfortable, the crew were good and supportive but seemed a bit too busy when called upon. Especially with travelling with twins, I had a bit of trouble getting their attention for my own meals as when serving was done I was feeding the kids."
Khuyết điểm: "Give more attention to travellers with infants as they really need your support. Had twins and whenever meals were served, I couldn’t take them but whenever I buzzed, was asked to wait but then nothing came through. At the end of the flight, I had missed all my meals, no hot water for kids milk"
Khuyết điểm: "Food and seats"
Ưu: "Bathrooms were clean"
Khuyết điểm: "The entertainment was not functioning"
Ưu: "Never made this flight, rerouted Around Pakistan"
Khuyết điểm: "Y’all could have given some perks or extra miles"
Ưu: "Upgraded to Economy Plus for more legroom. Very worth it for an 8-hour flight"
Khuyết điểm: "Tight seating"
Ưu: "On board crew was friendly and helpful"
Khuyết điểm: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer."
Ưu: "Helpfun plane crew"
Khuyết điểm: "Flight got delayed. We got put ln differnt flight thru san Francisco. Another flight got delayed. When we got transfer no one told us we have only bearly 1 h to catch the next place to Germany. They assured us we will make it twice. We missrf the plane to Germany over 30 min. San Francisco airport horrible. No one gave us any information. They didnt know wfere is what. No one helped us."
Khuyết điểm: "The flight was delayed several times and we were kept waiting at the gate without knowing when exactly we will leave."
Khuyết điểm: "Boarding was a zoo as the system was down -not very organized either. There was one crew member who was extremely rude and even as people boarded by her section did not greet people. Skipped a few rows with drinks and then told them there was no time to bring even a glass of water. Fortunately another crew member (who we also asked as they went by) brought water to those she had skipped who wanted it. My TV monitor was not working. Aging planes - need a thorough cleaning. The announcements were garbled and very difficult to hear."
Ưu: "I boarded despite being very late from connection"
Khuyết điểm: "Very stressful to make the late connection. Lost bags due to short connection expected but not well enabled. No communication until I initiated call following day despite submitting lost baggage form. Seats are too close together - when reclined in front I could not use my laptop as not enough space to open my screen. Was able to move to a different seat to ok."
Khuyết điểm: "Flight was cancelled 1 hour before departure... customer service was appauling"
Ưu: "See previous comments"
Khuyết điểm: "Same"
Ưu: "The flight itself went smoothly and that's whst's most important!"
Khuyết điểm: "No problems"
Ưu: "The crew was nice"
Khuyết điểm: "The boarding process and the fees"
Ưu: "The crew was organized and very polite. Even if it was a bit of delay the plane made it in time and luggage was readily available"
Khuyết điểm: "One thing that everyone was complaining about was the temperature . It was very cold and nobody anted to do anything about it. Another thing that I found unwise was the entertainment. It was a large selection of movies with very explicit sexual content. I didn't travel with kids but I was thinking what I would've done if my kids were seated next to a person like I did who was watching this kind of movies.."
Ưu: "Toilet facilities"
Khuyết điểm: "See above"
Ưu: "everything was great. Service and pilots are at the top level of the proffessionalism."
Khuyết điểm: "Three pieces of luggage two got to my destination two and a half days which means I had to purchase cloths to wear and personal items. The third piece of luggage was three and a half days late. Which is was are Christmas presents were delivered late afternoon. There wasn’t any compensation for the inconvenience of having to change of plans of staying around the house waiting for luggage when we paid for hotel rooms and we didn’t get a refund on our trip we couldn’t take. When we knew flights from Frankfurt to München ran daily. Very disappointed. Byron becker we flew from Florida Orlando fo Munich Germany and paid a high price for traveling. Also we were bumped three times fro, Frankfurt to. Much each time on standby. Very disappointed. Sorry but this is the truth."
Khuyết điểm: "Flight was cancelled."
Ưu: "Crew, condition of planes, food all excellent"
Khuyết điểm: "Connection at Frankfurt bad. Had to be unloaded from plane and put on buses and dumped at terminal. Extra 25 minutes plus customs and ran to make connecting international flight. They have a HUGE opportunity for improvement in the way they move people in Airport."
Khuyết điểm: "Headphones not working properly in the whole economy class! Only one of the headphones was working... WOW, Lufthansa, never seen anything like this! Second serving of food was the worst I have been served on an airplane - a stale pizza. On a number of occasions I asked the hostess for a piece of bread and a glass of wine - she promised to be back and never was."
Ưu: "Staff were so friendly! The plane was clean and comfortable."
Ưu: "entertainment organized boarding at O'Hare airport"
Khuyết điểm: "1. I was in economy class. The rows are too close. Passenger in front of me leaned his chair back and the tablet/tv was IN MY FACE. 2. The passenger behind me was trying to move his legs and constantly was pushing my chair. 3. Announcements were not loud enough. Barely heard it."
Ưu: "No surprises Plenty of leg space for economy Good food"
Khuyết điểm: "Nothing"
Ưu: "Lost during the flight from LAX to Frankfurt, flight number 451 Lufthansa. Reward offered If found. Please email me if you have any information! Thanks Margot Strong"
Khuyết điểm: "The seats were uncomfortable."
Khuyết điểm: "Food"
Ưu: "Even though we boarded the plan via a bus, I appreciated that business class was given priority boarding the bus."
Khuyết điểm: "The waiting area was a bit spartan, but quite acceptable."
Khuyết điểm: "I called the airline and paid for a specific ticket so I could have an aisle seat. They confirmed it was an aisle but Inhad 30F which is a window seat! I'll be calling Lufthansa for a refund. p"
Ưu: "Great service, food service nice"
Khuyết điểm: "SMALL seats! Many people did not fit into the seats!!"
Ưu: "Good all around German quality"
Ưu: "Even the hot food was sweet."
Khuyết điểm: "Flight overbooked and once they agreed to let me on the flight was delayed for hours. Made me remember why I fly BA now most of the time"
Ưu: "flight attendant crew very efficient with service Earlier than expected arrival to JFK"
Khuyết điểm: "did not have a 2nd meal option for the main meal since we were sitting 5 or so rows from the end of the plane. Delay in boarding the plane, but this was balanced by an earlier than expected arrival to JFK. Too many in-flight overhead announcements interrupting entertainment screen viewing. One bathroom was not able to be locked (in economy class)."
Ưu: "everything from the boarding and check-in process to in flight comfort."
Ưu: "good service on time performance comfortable ride"
Khuyết điểm: "movie selection was terrible but worst part was landing and the hand off to United. Getting thru customs at LAX was horrible! had a short connection and both airlines just left us completely on our own. no coordination or help getting thru mind you we were in flying business class! and we got a complete lack of assistance getting to our connection."
Ưu: "Extremely roomy seats! So glad to have the room after a cramped flight from Europe!"
Khuyết điểm: "I could not obtain in Frankfurt airport a boarding pass of my connection from Rio to Santiago"
Ưu: "Worst flight experience EVER"
Khuyết điểm: "Still have not found our lost bags"
Ưu: "Crew was friendly."
Khuyết điểm: "For such a long flight needing to use a personal device for in-flight entertainment."
Ưu: "They had lots of movies and TV options to choose from."
Khuyết điểm: "The vegetarian option was very poor. Frankly a pizza snack in place of supper is not what I expect on a cross-Atlantic flight."
Khuyết điểm: "The seat from Cairo to Frankfurt was uncomfortable & the breakfast was not great."
Khuyết điểm: "not enough leg room, louder than expected engine noise"