Nơi muốn ở gần American Airlines Center
Chuyến bay đến Dallas
Ưu: Crew was professional and friendly
Khuyết điểm: Continuous improvement
Ưu: Sevaral bathrooms available. Flight attendant wotj good attitude
Khuyết điểm: Boarding process
Ưu: Kudos to the employees who really tried to help rather than pay mere lip service.
Khuyết điểm: The plane experienced a mechanical issue forcing us to return to the gate after waiting for an hour. The staff was clearly overwhelmed and focused on moving us along (Cheryl) rather than resolving our need to reach our destinations.it wasn’t until we found one extremely patient and persistent employee (LaShondra-?) who booked us through NYC rather than Atlanta so we reached Rochester on the same day. So the questions are- why don’t the airport hold a larger inventory of parts, why aren’t there back up planes and why doesn’t the software better cope with these types of situations?