Feathers Hotel And Lounge

The location is fantastic, slightly out of the way and still very central to all restaurants, bars, and it is near my favorite park in Antigua. The other guests were really nice and we had good conversations. The woman who was working in the morning was very nice and seemed to do her best to accommodate the guests. I feel badly about this review only because she was the good part of my stay.

The receptionist was rude and acted like I was an imposition, especially when he didn't have the change to break my 100Q bill (they didn't have many guests and the cost of the room was 61Q). When I asked for the wifi password, again he was very rude and took my phone out of my hand to enter it, which meant i couldn't plug the password into my computer. Though the wifi worked only when next to reception, so I suppose it didn't really matter. When I was finally checked in, I went to my room and was slightly frightened by the beds. They were concave and the sheets seemed really dirty. I had to sleep in my sweater coat because the bedding was too cold and the bed was the hardest, lumpiest bed I have ever slept in. When I had to use the restroom, I was horrified by the fact that they did not provide toilet paper which I learned after I used the toilet). I had my monthlies and nothing on their page said that we needed to bring our own, and again, the receptionist was bewildered that I asked and very impolite about it. It was a mess. My reservation was with breakfast and again, when I asked about it in the morning, the male receptionist was shocked and I had to show him my reservation with the breakfast included. The female receptionist did end up making the breakfast, and she was lovely and nice. I have been traveling and living in mostly hostels for 3 years, and this was the worst experience I have ever had in a hostel. I am not a fussy traveler, If you show me what I am really getting, I am generally pretty happy. Don't put that you speak english when the receptionist doesn't, receptionist should be polite and friendly even in difficult situations, toilet paper is (in my opinion) the bare minimum of hospitality. As far as the beds go, hostel owners need to sleep in every bed in their hostel. If there is a bed they don't want to sleep in, it should be replaced.

Roof terrace with the three volcanoes view. Clean bathroom.

First of all the room was rally dirty, because after two hours my allergy showed up, what happens only in an extremely bad conditions and runny nose got itchy, I started sneezing and waking up every 2 hours. The bed was uncomfortable and my back hurt so much in the morning. I expected Wifi, but the one provided was working for 2 min in the main hall about of 15 min blackout. For the breakfast hostel serves plain toast accompanied by table spoon of jam and few cubes of papaya and a glass of artificial juice.