Hilton Crystal City at Washington Reagan National Airport

We arrived early on the morning of July 17th and I asked the individual at the front desk if a room was available could we check in early because my wife was ill. I was rudely told there were no rooms available and all the guests check out at noon. Such an answer was an insult to my intelligence. Nevertheless, I put my name on the call list for first available room. My wife and I waited in the hot lobby (the front desk told me that it was because of the opening and closing of the sliding doors but the hotel concierge said one of the air conditioner units was not working). Regardless, we finally go a room at 4:30 pm ( check in was supposedly 3:00 pm!). The junior suite we had was replete with old furniture hat look to be the sixties vintage and the lamp next to the sofa had a electrical cord exposed stretched across the floor to an electrical outlet. Clearly a safety concern for the potential of tripping over the cord! The bed was lumpy and very uncomfortable. In addition, the hallways leading to the room were like saunas as well as the elevators. The front desk personnel were downright rude and if not for the drivers and the workers cleaning the room, who by the way were professional and very cordial, the entire stay would have been even worse. Furthermore, I made a complaint to Hilton regarding the service or lack thereof and how unprofessional the staff was. After 35 minutes or so going over the issues we were abruptly disconnected from the phone. Prior to the phone service being disconnected, I gave the lady my e-mail address and thought she would have followed up. To date I have heard nothing. Although an ideal location, I will never stay there again!

The rudeness of the staff at the front desk staff of which one was supposedly the supervisor. Upon checking out today, I viewed the bill and was charged for internet connectivity. I told the lady at the desk that I had chosen on three occasions the free internet and she argued with me but eventually took the charges of the bill. First impressions a week ago terrible and last impression upon leaving just as bad. I give them this at least they were consistent!