Renaissance Arlington Capital View Hotel

This hotel is beautiful but in no way is the service on a par with any 4-star hotel we've ever stayed in. The staff isn't trained, at all. For example: at check-in we pulled in, asked the valet abt getting us a bellman with a cart for our luggage & he told us to go inside & ask at the front desk. Ok, like OMG LOL are we employees here now? But the super-messed-up thing abt it is that *he* was the guy who was supposed to double as a porter. So what was that? The frontdesk staff is pleasant, but backchatty when you ask for things, like, "Well, if you want --" omigosh I want what I said. I understand that the trend now in hoteling is "Oh, we're all in this together, lulz, casual, like staying at a friend's house!" but in that case the place should be A LOT CLEANER AND MORE ORGANIZED.

This hotel is filthy, so while the new service trend is Ahaha, like staying with friends! If you stay at my house, I don't leave a comb from my last friend who stayed over on yr floor, I don't let you sleep on sheets with holes in them & before you wake up on Sunday morning, I have my kids go around & make sure any pizza crusts or takeout cups from Saturday night aren't left lying in the hallway by the elevators. There is a gross greasy handprint on the door across from us for four days now. In the fitness room, housekeeping dragged the terrace trash through the whole room, leaving a trail of broken-bag trash slime, and when I pointed it out to her, she was like Oh, ok. She cleaned it up eventually but honestly, I've been in 4-star hotels and watched how they handle refuse and that wasn't it. It's fine, you'll find it an incredible step up from La Quinta.