Dormy Inn Asahikawa Natural Hot Spring

The breakfast was very good.

The small room

The met the same standards, as others Dormy properties

The room was stuffed with a California King into the room...the person sleeping next to the window had to crawl over the other person because there was no walking space. I had a translation breakdown with the front staff. I wanted to send 5 takkyubin bags to the Chitose airport. The departure time was some 32 hours later. The front staff failed to tell that it needed at least 48 hours of advanced notice. I was 1-3/4 hours outside of Asahikawa, on my way to another resort property....when they called (some 5 hours later) to say that my baggage delivery will not be possible!! I had to return to Dormy Asahikawa, 200km and a 3hour round trip!! It’s fortunate that I had a rent a car and not on a train!! All they could offer was a refund for the payment and ‘I’m so sorry’?? Really?? Gasoline, time spent, no lunch and the mental stress. No, the staff needs some retraining. The 2020 Olympics are just around the corner and ‘lost in translation’ situations will occur. Very unfortunate and disappointing.