Sea Sun Sand Resort & Spa

The property is amazingly comfortable! My room was nicely set, making up daily and the view was perfect. Aircon works, hot water works, towels were replaced everyday. I have loved having towels for the swimming pool. Staff members were always absolutely kind and supportive, they greet us happily at all times. The breakfast had a lot of options of food, for local people, foreigners, etc.

The negative part about my stay in this hotel was the fridge in my room. When I have arrived and opened it, there were two little cockroaches inside. I called the reception and they sent someone to fix it. However, as the fridge wasn’t working well, in the following day we found tree more little animals inside. The reception sent a staff member and it was properly fixed, the fridge started to work. Although the staff members were absolutely supportive to us in this episode, this kind of problem must not happen, because it is related to hygiene and our safety. How can a fridge have little cockroaches? This is absolutely not acceptable. Hope the hotel fix and set it properly for the next customers. Besides this experience, breakfast wasn’t included in my reservation. For the price I have paid, it would be fair having breakfast included, we paid 250 baht extra per person.

Ambiance and staff

1) the long walk to the room to reach. 2) communication problem with the staff except reception. 3) no salt, soap were given for bath tub. 4) payment acceptance or link should be provided for online payment.