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We loved this hotel and have nothing but great memories of our stay there. Great for a couple's retreat.
The property is starting to feel a little bit dated. Parking can be a real challenge at peak times.
We chose a view room, and don’t regret a thing. The views over the mountain and valley were astonishing each morning. The room was also well appointed and spacious. Staff was wonderful. The hotel is slightly further away from town (a matter of minutes) but we ended up seeing that as a benefit. The town shuttle is reliable and whips you quickly into Banff for lunch or wandering, and you’re a five minute walk away from the Skyview Gondola. You’re connected to everything, but it still feels private and remote.
Kayak messed up on reservation, but they worked it out.
Bed is very uncomfortable, all 3 of us woke up with back pain two days in a row. It was cold at night so I wanted to increase room temperature, but maxed out at 25 degree celcius. Ended up catching cold. All hotel staffs didnt care about my tmroom temperature.
Good friendly staff. Liked they exchanged USD to CAD with no fees. Great views of the area. Free bus to Banff.
Rooms too dark, especially in bathroom for women to put on make up. Didn't exchange CAD back to USD. Fee for parking.
Internet wifi didn't work at all in the rooms
While all the other hotels in the area are in the busy tourist part of town The Rimrock is located up the mountain near the hot springs and gondola. Very clean, great views, friendly door men and front desk employees.
I was surprised that wifi was offered because of the hotel's location, the wifi never worked for myself or my mom. We contacted the guest service number and they were unable to do anything about it nor willing to offer help. (Like I said I understand since the hotel is literally on the side of a mountain.) I was hoping for a quite relaxing night in the hot pool and sauna yet there was some very loud children and the atmosphere at the facilities was not as luxurious as I'd hope for. (I love kids, I'm a nanny but when on vacation at a 4-5 star hotel I would have liked some peace at that time at night.)
The hotel is comfortable, luxurious and splendid! The food was wonderful, the room was comfortable and the hotel facilities are gorgeous.
Our banquet staff at the event we were attending were poorly trained. The bartenders could barely make a drink and the waitstaff were hopeless.
location was awesome! excellent service and friendly staff at Larkspur lounge. Multiple dining options.
Liked it all! Nothing to complain.
Beautiful hotel, great location. Upgraded to an executive suite for minimal charge - great decision. Room was on the top floor, nice view, very comfortable. We didn't want to leave. All staff was very friendly, especially Cleo and Travis who helped us on day one.
Great Stay Great Value
Staff and views are superb. I highly recommend this resort for skiers.
A view that's worth the hassle
The hotel has an amazing view. The room was fairly clean, and the showers were awesome.
There was a fee for self-parking, which is very annoying. It wasn't much, but it always rubs me the wrong way when the first thing a hotel does upon arrival is tack on a fee while checking you in. The parking is fine, though there are separate elevators for the parking structure and the hotel, which isn't made apparent. The location is ideal for a view, but is not the best if you don't have a vehicle. The shuttle is annoyingly timed, and it's way too far to walk to town, so you pretty much need a car. Also, the proximity to the gondola meant that while entering or leaving the hotel, you had a wait on traffic coming/going from the gondola. ** If you are going for the view, this is the place to stay. If you are hoping to enjoy down town, get a hotel closer. Having to drive and park in town for every meal became annoying quickly. It would have been great to be able to walk into town and not be stuck in traffic for 10-20 minutes each time we wanted to go somewhere.
I got laid
I have stayed at the Rimrock before and will do so again. It is one of my favourite hotels, the rooms are spacious and clean, the staff is friendly and knowledgeable and I believe a fair value for the level of services provided.
Complaining about paying $15/day for self-parking a car seems a little ridiculous when compared to a $200/night room but at the same time the extra charge doesn't seem necessary.
The beds and the view.
The staff at the reception desk is highly unpolite.
What a good idea to warn clients if a room has an obstructed/poor view - rather than being disappointed with a view of the carpark we were pleasantly surprised that could see a bit of mountain as well! The room was very comfortable. Tasting menu in the Eden restaurant was good fun. The sommelier James was outstanding.
Beautiful hotel with great mountain views, very comfortable atmosphere, very helpful staff and very good value for the money spent.
carpets on the 7th floor needed to be replaced badly
Absolutely beautiful!!!!! Had a great visit !
yes, there was not enough night security. the night we stayed there , there was some sort of party going on. After two fire alarms going off, because of party animals and noises in the corridors all night, we decided at 3am, after no sleep to check out and head back to calgary.
the staff were very helpful
The price of the rooms than add on parking fee was felt a little tacky.
The location, dining and pools were a definite plus. Our room was lovely and clean. The view was beautiful.
We felt that in addition to the cost of the room and tipping the valet, the fee for parking should be included.
The hotel staffs are very attentive and helpful. Location is very close to the hotspring and Gondola ride. Not to mention there's a starbucks at the gondola station.
The rooms are a little aged.
Right in the town of Banff.
Tọa lạc ở Banff, The Rimrock Resort Hotel trong công viên quốc gia, cách Thượng Hot Springs và Banff Gondola 5 phút đi bộ. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm truy cập Internet tốc độ cao (có dây) miễn phí, dịch vụ nhận phòng cấp tốc và dịch vụ trả phòng cấp tốc. Resort này có 13 phòng họp để phục vụ các chương trình hội thảo, sự kiện. Có bãi đậu xe tự phục vụ (phụ phí) trong khuôn viên.
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