For the economy class, this is the best legs room I ever have compare to other airlines.
never had a chance to get on the plane
Easy flight boarded late but they made up the time
Highly efficient and great service
Japan Airlines should have done better incorporated with other codeshare airlines (JetBlue) to make sure our reservation doesn’t get mess up and that’s one of the reason why we stayed in Newyork for the whole day to wait for the next flight. Could have been much better experience but it wasn’t and worse. My flight got delayed in Newyork causing us to miss out our flight on the outbound from Narita to Vietnam. On the way back, the agent from JP airlines messed up our reservation and separate our name into 2 different reservations making us running around to figure out how to get the boarding pass for my partner which is ridiculous.
Ưu: "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
Khuyết điểm: "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
Ưu: "Nice staff"
Khuyết điểm: "More Movies and TV shows"
Khuyết điểm: "Menu options, movies"
Khuyết điểm: "American airlines, No entartainment, no hi hello from the crew, no food, not even water... Funny guys, why the have flight people inside the plane :) domestic airlines are always joke compared to the world domestic or overseas...."
Ưu: "My seat"
Khuyết điểm: "Time check in maybe earlier."
Ưu: "Flight went well and was on time. 2nd best experience for economy seat."
Ưu: "All exquisite dishes they served were excellent !"
Ưu: "The crew was amazing. The meal choices were great !"
Ưu: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Ưu: "Everything was great"
Khuyết điểm: "Lower the price"
Ưu: "Crew was very pleasant"
Khuyết điểm: "Missed my flight due to Customs. But AA took good care of me and got me on next flight. Wish layover was a little longer. Missed flight by 10 min"
Khuyết điểm: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
Ưu: "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
Khuyết điểm: "angled flat seats."
Ưu: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Ưu: "Flight time was not bad, not too long"
Khuyết điểm: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Ưu: "Excellent and original Japanese meals"
Khuyết điểm: "We had to wait until check in to sit together."
Ưu: "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
Ưu: "The flight is on time,service is excellent."
Ưu: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Khuyết điểm: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Ưu: "Airplane is well kept. Snacks are available near the beverage area."
Ưu: "Friendly and respectful staff, great meals, tasty!"
Ưu: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Khuyết điểm: "They every bad customer service, I never seen before"
Ưu: "JAL 787 Coach Product is better than AA Coach 777 product. Wider Coach seats. 787 aircraft is more comfortable overall (less noisy, higher humidity, higher pressure) resulting in a better experience after my travel."
Khuyết điểm: "Meals are not fantastic; they never seem to be in coach. Much of the entertainment seemed similar to what was on the same aircraft when I traveled three months earlier."
Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Khuyết điểm: "Nothing"
Ưu: "I enjoyed their food very much, and the bathrooms are so clean! It made my trip easy. You will never regret using JAL."
Ưu: "I asked for a window seat but if was not available. I was told to go to an information desk which were not too close and it turned out that they couldn't help."
Ưu: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Ưu: "very friendly and very helpful from checkin in to departing"
Khuyết điểm: "some flt attendants didnt speak english or they didnt understand what i was saying. (but it was fine, i was flying on a Japanese airline and didnt expect them to speak english."
Ưu: "JAL service is always the best Flight attendance are the always, always, awesome. Seats together were found at checkin"
Khuyết điểm: "Movie selection was not so good No Wifi inbound or outbound 777 Almost nonstop babies crying the whole flight Seat selection on the website is not user friendly, and you cannot get seats books until 72 hours before flight and usually 9 out of 10 times I find I cannot find 2 seats together until airport checkin."
Ưu: "Service was excellent."
Khuyết điểm: "Seat felt stiff but felt well rested after flight"
Ưu: "Always on time!"
Khuyết điểm: "Everything is perfect."
Ưu: "As always on JAL 787-8 long haul flights, the crew was very courteous, entertainment was varied, food was alright and seats were better than some."
Khuyết điểm: "The JAL first-generation 787s don't provide the great legroom that newer planes do, but is still infinitely better than older 767s and 747s."
Ưu: "Apex suite offers plenty of privacy in business class though fewer stowage areas and generally less room to move about than reverse herringbone seats."
Khuyết điểm: "JAL entertainment system had comparably fewer movie choices vs. many other airlines including American, United, and Delta. Surprising that Studio Cathay actually featured more Japanese films than the JAL Magic V system."
Ưu: "staff was pleasant, friendly and helpful."
Khuyết điểm: "turbulence was awful."
Ưu: "Clean and comfortable."
Khuyết điểm: "Vegetarian Food, inflight entertainment was horrible. Even the air hostess approach Was unexpect from JAL. If it was any American carrier it's expected to have such service."
Bathroom amenities are pretty good even in economy class. My flight was delay so I missed my connection flight at Taipei.
Ưu: "Upgraded to better seating room without request!"
Ưu: "Clean, on time, friendly staff, feel safe."
Khuyết điểm: "More various food and less fat."
Ưu: "Seat was comfortable and food was nice."
Khuyết điểm: "Crew could’ve been nicer and more helpful. Boarding wasn’t efficient."
Ưu: "That’s be ok"
Khuyết điểm: "Nothing"
Khuyết điểm: "Food must have variety diversity"
Ưu: "Crew very fast in serving dinner"
Khuyết điểm: "Flight late"
Khuyết điểm: "Flying a different airline would have been better"
Khuyết điểm: "First time on Eva air this trip. They did a fine, fine job. Cost was competitive and it was a very comfortable trip."
Ưu: "Seat is very comfortable..."
Ưu: "Takeoff and landing were smooth. Crew was friendly."
Khuyết điểm: "The plane was small and no entertainment unit installed."
Ưu: "Great crew and very attentive"
Ưu: "Crew was rude and seat was very bad. I could not sleep"
Khuyết điểm: "They could have been more nice and helpful"
Ưu: "Alll good and arrived early!"
Ưu: "Very friendly and attentive flight attendants, they made the 12.5 hour flight very enjoyable. Good selection of in flight movies as well."
Ưu: "The crew was excellent, very attentive. Liked the movie selection."
Khuyết điểm: "The food can be better. Not much entertainment"
Ưu: "love EVA, great airline, attentive stewardesses and comfortable seats in premium economy.."
Khuyết điểm: "wanted to upgrade from premium economy to business, but from taipei to houston was $3800 extra, after i already paid $1500 for premium economy. they never have business class full so don’t know why they don’t come down on their fares. i was quoted initially $1500 but then the tix agent called and told me the news..."
Ưu: "It's hard to get a flight out of Vietnam one-time using their cheap local carriers so I went with an international brand. At $200 roundtrip, I was worried there were going to be a bunch of charges for things as well as delays. But low and behold, UNI/EVA seems to have figured out cheap tickets that run on schedule and includes all the normal perks like luggage. 1:50am flight is perfect, left Vietnam on time and even arrived in Taipei ahead of schedule! I would definitely fly them again."
Khuyết điểm: "My only complaint is the lighting. There is too much going on in the cabin for a 1:50am flight. I wish they wouldn't serve food and not turn the lights on and off as its difficult to sleep. Also the flight attendants were very peculiar about just how much my bag was under the seat."
Ưu: "the crew tried very hard to be pleasant and nice. they did well on that. same as above"
Khuyết điểm: "the seats are too crowded. i couldn't eat the entrees-mystery food. i would have liked a bigger selection of movies. same as above"
Khuyết điểm: "Flight is delay，take a long line for transfer, it makes me dizzy，got bad mood"
Ưu: "Veggie food delicious"
Khuyết điểm: "No"
Ưu: "Efficient boarding, on time flights and newer 777’s that are clean. Staff was very courteous and attentive. This was my first travel to Asia and I didn’t know what to expect with this airline. Truly impressed!"
Ưu: "check in, assistance, efficient, clean, all good"
Ưu: "service was fantastic"
Khuyết điểm: "I am a small person and the head rest were a little too high"
Ưu: "Good Service"
Khuyết điểm: "It had a delay, but not too bad"
Ưu: "NO SURPRISES ALWAYS GOOD FLIGHTS"
Ưu: "We like the service the attention of the whole thing this second time we fly with them we no complaints of anything"
Khuyết điểm: "We like every thing about Evaair"
Ưu: "The food was delicious and a majority of the staff members were nice and help full"
Khuyết điểm: "Whenever I️ was sleep on my 16 hour flight nobody woke me up so I️ missed out on my meal. They have snacks to make up for It but I️ wish someone would have woken me up because I️ was really hungry."
Ưu: "Great food & entertainment choices"
Khuyết điểm: "The crew should have been more accommodating as I have a broken ankle and am in a cast and have to walk with crutches. It is painful and the only thing that helps the pain is to have it elevated. The crew was not accommodating to help me switch seats to one with more leg room."
Ưu: "Trip was on time, food was decent, restrooms were kept clean, very friendly crew"
Khuyết điểm: "Chairs in economy are not the most comfortable"
Ưu: "I did not reserve vegie food for my wife but when ask on flight the attendant were happy to provide vegie meal for both flight. thank you so much."
Khuyết điểm: "Long wait to get to jfk terminal"
Ưu: "flight is on time. you can pre check. crew is helpful. amenities are there. one of the best long flights i had."
Ưu: "I liked the service and the politeness of all the staff. The food and beverages were also great."
Khuyết điểm: "Nothing"
Ưu: "I actually loved the whole trip. The aircraft still looked like it was brand new on the inside even though I'm sure that it has probably been in the air for a few years now. The service was great from the seemingly effortless takeoff and landing by the pilots to the flight attendants being very efficient and caring. The ambient temperature of the cabin was great. I had a wonderful experience and when I return home I will not hesitate to book with EVA again for any of my international flight needs."
Khuyết điểm: "It's not really even something that I didn't like because I know learning a second language is hard any way but every once in a while when the flight attendants made announcements they would either run English words together into one word or pronounce it a little wrong but I still could understand everything that they were saying. So if I have to suggest something that is all that I can think of and it isn't even a bad thing at all. Thank you for everything!"
Khuyết điểm: "Please update more new movies and musics"
Ưu: "Good flight attendants"
Khuyết điểm: "Nothing"
Ưu: "Great vegetarian options that can be selected in advance. Very kind and courteous staff! Flew Eva to and from Asia and staff consistently exceeded expectations."
Khuyết điểm: "Husband and I got separated for long leg from Taipei to Seattle. Got stuck in between to very large men...impossible to really sleep. The middle seats should cost less."
Khuyết điểm: "Passengers w/terrible manners such as picking nose, using teeth sticks, gases......."
Ưu: "We got the emergency exit seats that gave us leg room."
Khuyết điểm: "That was not fish that they had served us. We ate around the actual entrée. As a larger person the seats a pretty tight"
Ưu: "I like the free flight entertainment which made time pass by faster. Food was good and restroom was kept cleaned."
Ưu: "Seats, staff, customer service"
Khuyết điểm: "Food wasnt awesome."
Ưu: "The hello kitty plan was awesome."
Khuyết điểm: "The reduced rating for boarding is due to EVA air not enforcing the cabin luggage policies. One family of three each had two large suite cases. This greatly slowed down boarding and greatly reduced the available bin space. If there is going to be a policy, it should be enforced."
Ưu: "cheap airfare that includes check-in baggage, clean restrooms"
Khuyết điểm: "Some brusque attendants at the counter and on the plane, cabin smells like pee (but only while boarding), standard legroom (72 cm), average food (Turkish Airlines is waaaay better)"
Ưu: "Plenty of seat room, great entertainment/WiFi, plenty of food served. Crew very polite. Boarding very easy. Flight left on time and arrived very early (30 minutes)."
Khuyết điểm: "Cabin was a bit warm. Crew just does not get that they need to come around to pick up trash - accumulated way too much on a 13 hour flight. Last meal food was lukewarm. Asian food options a bit strange to western palate."
Aircraft started from Dubai was dirty which became more dirtier afterwards. Bangkok cleaning staff was just fixing optics and wrappers and left over food was between window and window seat narrow gaps.
Flight attendants services are good..
Departure times were late
Ưu: "Food was good but served in a unorganized manner, drinks and food was not sequentially served as normally."
Khuyết điểm: "The flight attendants were not polite and difficult to understand. They closed two of the lavatories for themselves. I’m not impressed with Emirates."
Khuyết điểm: "Offer cappuccino along with coffee, tea, and juice."
Ưu: "Inflight entertainment was superb, catering in main cabin was also excellent. The crew was friendly and professional."
Khuyết điểm: "Main cabin seats were definitely better than other airlines, but still not the most comfortable for 8+ hours."
Khuyết điểm: "Crew didn’t manage noisy passengers at business cabin"
Ưu: "Emirates itself was great but using fly Dubai from Dubai to Kabul was awful."
Khuyết điểm: "No flights to Kabul using Fly Dubai when someone books tickets actually for Emirates."
Ưu: "Flight was delayed for 6 hours while we are in the plane, on top of my 13 hour flight"
Khuyết điểm: "letting people know that flight will be delayed ahead of time"
Ưu: "nothing out of ordinary"
Khuyết điểm: "The aircraft has no or little serviceable inflight entertainment. The food offered on board is really bad. Any additional water has to be paid for"
Khuyết điểm: "There was a nosiey family setting behind us they bothered us an the ppl around us the little kid was very hyper and loud un polite and the father him self is very rough when getting up an setting as he would grap the chair very hard and he would move and kick alot we complained to the crew but he didn’t stop and the noise and bothering was there the whole flight, the captain of the flight felt like he isnt a professional as the plain was moving in unstable way on a high speed and uncomfortable degree where we felt unsafe at a point, the flight was Delayed one hour so as the time we took of we reach to dubai an hour late and had just around 50 min to get to the connected flight we had to run and we couldn’t rest or take a look at the airport our waiting time was 1:50 min because of the delay we had to run for the next flight, i think that Emirates airlines should stop dealing with Flydubai crew as they aren’t as professional and they are effecting in a bad way, i have traveled many times with Emirates and this is the first time i dont feel satisfied, next time ill make sure the flight isnt oprated by Flydubai they crew and captain is not in the professional level at all."
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Ưu: "The ICE entertainment"
Khuyết điểm: "The leg room is a bit small"
Khuyết điểm: "Domodedovo sucks in all aspects. Baggage, taxi pick up, total bs"
Khuyết điểm: "We asked them to provide us with assistance as we had 3 infants with us but no one helped us from check in to boarding gate. Even though we called emirates customer care to afd oyr name in assistance when we booked the ticket but at airport they said we cannot privide any assistance . Moreover one of our family member had wheel chair assistance they never provided wheel chair at Dubai airport reason being they said they have shortage of wheel chairs. Such a bad experience we had !! I will never recommend anyone to travel with Emirates."
Khuyết điểm: "Food was pretty bad."
Ưu: "Entertainment and boarding process"
Khuyết điểm: "Crew could be more friendly"
Khuyết điểm: "Breakfast could have been a bit better"
Ưu: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Khuyết điểm: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
Ưu: "Friendly service"
Khuyết điểm: "Old plane with old seats."
Ưu: "Loved the leg room, very friendly staff, the cabin was a nice temperature."
Khuyết điểm: "Based on this flight alone, I have no complaints. Looking forward to flying with Emirates again."
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Ưu: "Emirates staff are polite and respectful"
Khuyết điểm: "777 for travel from Dubai to Boston is not a comfortable plane"
Khuyết điểm: "didn't like anything about it"
Khuyết điểm: "Presssigned seats were horrible. Middle 2 of the 4 seater."
Ưu: "Loved the entertainment options."
Khuyết điểm: "Food was horrible. Yuck."
Ưu: "Great legroom, quiet plane, seat free next to me"
Khuyết điểm: "Not much"
Khuyết điểm: "The food ordered was not seeved. Quality of the food needs improvement. not worth the money spent on the ticket."
Ưu: "Best upper class flight ever!"
Ưu: "Crew was professional, but not outstanding."
Khuyết điểm: "Dubai airport had insufficient eaters open for breakfast although all jeweler shops were open by 0630. Boarding process at Dubai airport (home airport) was poorly ran. Staff did not board passengers by zones (although on tickets), or rows (also on tickets) or class (also on tickets). Rather all jumbled up, and although there was possible a good reason for such, no explanation offered passengers, thus increasing discontent. Individual desk personal seemed helpful when asked directly, so possible due to Dubai team /desk team lead policy. Flight seat from Dubai to EBB not one requested and no explanation offered on why although requested made months previous when ticket booked. ."
Ưu: "Great service and staff."
Ưu: "I say that everything was good but overall "excellent" because it is hard to fly for hours upon hours and say that it was excellent. All considered, it was good while Emirates (compared to other carriers) is excellent. These huge airplanes are amazing!"
Khuyết điểm: "Flying for hours upon hours but nobody can do anything about that. Africa has a routine, including this flight, of filling the cabin full of chemicals - for insects? Prepare to cover your head and face!"
Ưu: "I enjoyed the meals that were provided, the comfortable seats, and all of the flight attendants were very friendly."
Ưu: "I love Boeing 777s."
Ưu: "Very friendly and helpful crew"
Khuyết điểm: "The business class seat was too short for sleeping"
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Ưu: "It was a smooth flight"
Khuyết điểm: "It was ok"
Ưu: "Liked the entertainment."
Khuyết điểm: "Some of the crew members were rough. Bashing the passengers and missing the courteous approach. Especially the segment between Dubai to Hyderabad. No snacks available in the kitchen between meals on the long 14 hours flight segment."
Ưu: "Everything was terrible"
Ưu: "Boarding was fast."
Khuyết điểm: "Internet was bad and slow despite i paid its price.. luggage take so long.. the bar on the 2nd floor can better be accessed with a paid fees and not enclosed for a certain seat level."
Ưu: "Selection of food, BIG toilets good service"
Khuyết điểm: "The way the head phones was taken and the Blanket. It was rought."
Khuyết điểm: "The delays"
Khuyết điểm: "Had some problems with the touch screen entertainment system which meant I was somewhat limited in the program's I could view. Other passengers seemed to have a similar problem. Did not speak to crew member as i did not realize at the time that others had a problem. Thought it was just an issue for me."
Khuyết điểm: "Very old plane with no AC"
Check-in was good, except that the window that was open after putting in passport information. That did not give you a button to move to the next step. There was an X to close it, but my get was it would close the entire app. Flight meal - can’t we get a wrap rather than biscuits or chips? Flight Refreshment - water should be standard. We all need hydration during flight.
Boarding wasn’t up to date in-app as it was in person. Seem like the air filter was broken as you could smell everything the whole flight.
Another smooth flight. Efficient boarding, early departure and early arrival in Baton Rouge.
Nothing; it was a great experience. I really enjoyed the pleasant staff and being able to watch movies onboard.
Early arrival. NIce plane. Quick trip.
Ưu: "We flew from Anchorage to Boston via Seattle. If there had not been a delay in Anchorage, the flight would have been excellent. However, there was a mechanical problem earlier in the day with a plane to Cincinnati. Our flight was scheduled to leave Anchorage at 4pm, but Delta decided to take our pane from us and use it as a substitute for the original but nonfunctional Cincinatti plane. A ridiculous decision. The Cincinnati people already had missed all their connections, but now all the Seattle people missed theirs as well. When we finally got to Seattle 3 hours late (just before midnight), the desk agent said that Delta had no hotel rooms for us and also no hotel vouchers. We thus had to find a room and pay for it on our own. The next day, we had been rescheduled to Detroit and then on another flight from there to Boston. The flight to Detroit arrived nearly 30 minutes late, and we just barely made our connection. Had we missed it, we would have had to spend that night in Detroit. Delta did its best to keep the two of us together. On the Seattle-Detroit flight we were on opposite sides of the aisle in the same row, but that was in a row right behind a bulkhead, making it easy for us to walk over to each other. On the Detroit-Boston flight we were next to each other. Both flights were completely full, so Delta must have made some effort to keep us together as well as possible."
Khuyết điểm: "Delta should not have made the dumb decision to take the Seattle-bound plane and use it as a substitute for the malfunctioning Cincinnati plane. Delta should have provided accommodations for the stranded travelers once they arrived in Seattle."
Khuyết điểm: "Seats were a little dirty especially for the COVID-19 going around."
Ưu: "Crew was super amazing and friendly! Very good service also!"
Khuyết điểm: "No seat back entertainment.."
Khuyết điểm: "They lost my bags. Unacceptable"
Ưu: "Flight attendants were friendly and appreciate gate agent's enforcement of the two personal bags per person."
Ưu: "The entertainment"
Khuyết điểm: "Departure times"
Khuyết điểm: "Traveled Comfort Plus. Looking really crowded in the main cabin."
Ưu: "I like the comfortable seats and the entertainment feature found on every seat."
Khuyết điểm: "Not much. Delta is superior"
Ưu: "Seat comfortable and amazing crew"
Khuyết điểm: "Choice of movies somewhat limited"
Ưu: "Boarding and crew were professional and courteous."
Khuyết điểm: "Media interface system and Gogo inflight app are not synced and I could not listen to the movie I was watching. No subtitles offered for in flight movies. Someone farted before we deplaned and it was quite unpleasant. Also I wish the automatic seat assignments took my height into account."
Ưu: "Amazing crew and seating. Worth the upgrade to premium."
Ưu: "Love the fact that the head rests move to support your head better."
Khuyết điểm: "Nothing my timing was a bit off it all worked out well"
Khuyết điểm: "Two bags delayed between JFK and MSP."
Ưu: "The crew was excellent, friendly, and efficient."
Khuyết điểm: "The most difficult part was boarding and deboarding due to some of the passengers not listening to the guidance of the crew."
Ưu: "That there were TVs to watch on the seats and that it was quick boarding"
Ưu: "Crew was great"
Khuyết điểm: "Hot in the plane and the landing was uncomfortable"
Ưu: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Ưu: "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
Khuyết điểm: "N/A"
Khuyết điểm: "I missed my flight due to Tsa"
Ưu: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Khuyết điểm: "The limited space in our seats"
Ưu: "El servicios al cliente ala hora de registrarme, fue malísimo, en Santiago república dominicana,"
Ưu: "The crew! You have great people working for you on these routes."
Khuyết điểm: "This was an easy flight. Nothing bad."
Ưu: "I have no complaints. Not on"
Khuyết điểm: "Separated from my wife even with pre-assigned seats. And One of the stewardess would not take my banana peel and has asked me to dump it into lavatory trash myself. She did not want to handle banana peel without a glove."
Ưu: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Khuyết điểm: "The delay from the plane problem."
Ưu: "Everything except the time of arrival."
Khuyết điểm: "It was SO late; like 3 hours late."
Ưu: "The staff at the gate were efficient and very friendly, as were the onboard staff."
Ưu: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."
Ưu: "Food was better than the usual airline food. We also got a Valentine's day chocolate."
Khuyết điểm: "seats too narrow, barely have room to sit and stand. No USB charger"
Khuyết điểm: "Haven't left yet!!!"
Khuyết điểm: "4+ total hour delay"
Ưu: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Ưu: "I had an open seat next to me."
Khuyết điểm: "Bumpy flight"
Ưu: "very short flight, flight was comfortable"
Khuyết điểm: "Plane was small so carry on space was at a premium, but everything fit"
Ưu: "Fast and efficient boarding again! Most impressed!"
Khuyết điểm: "Flight was delayed for an hour. That left around less than 30 minutes to on-board. More than 20 people missed their connecting flight too. The staff was way too confused. After asking what are the options no one knows how to reschedule and all kept saying that can only happen once you land to calgary."
Ưu: "Attention to detail, truly caring for the passengers and a nice smile."
Khuyết điểm: "Everything was first class and there was nothing that was actually decided that was not received."
Ưu: "Good for an economy flight"
Khuyết điểm: "Too long"
Ưu: "The only flight that was a bit better was from Mumbai to Hyderabad."
Khuyết điểm: "Almost the entire trip, due to the following reasons: 1. The online check in process didn't work at all. The Delta staff at the Boston airport weren't pleasant and courteous at all. 2. Poor coordination between Delta & Jet Airways - the meal preference was selected before flight at the Jet Airways website but the same didn't get registered properly, even though the website confirmed to me that it was all set. This resulted in appropriate food not being available to the customer on the flight from Boston to Amsterdam. The customer had to literally starve on the flight. 3. The pursers and stewards on the flight from Boston to Amsterdam weren't pleasant and courteous at all. For anything they were asked, their responses ."
Ưu: "Getting on board was smooth and efficient. Service was friendly on flight. Arrived on time."
Khuyết điểm: "Not applicable."
Ưu: "On a one hour trip no much to say, understandably no food or bererage service. Got me from here to there quickly. thanks You!"
Khuyết điểm: "What I didn't like was two idiots behind me that talked loudly for the whole flight and it being a late flight it would have been good to catch a nap. Nothing to do with the flight but really they talked for the whole time they were sitting across the aisle from each other."
Ưu: "I needed to change my flight because my international flight from Buenos Aires was delayed due to a national work stoppage and I would miss my scheduled Delta flight from JFK to SAV. The cost difference to take a flight later the same day was exorbitant (over a $500 additional cost to the price of the original ticket) so we elected to fly back to SAV two days later. I do not understand how airlines can get away with charging such exorbitant ticket prices--these prices should be regulated!"
I got overhead space as I was worried since I was in the second to last boarding group. More snacks and options for my 5 plus hours flight.
no mask requirement will be even better.
We took off 1.5 hours late without ever receiving an explanation.
The seats are to close next to each other.
40 minutes to board is excessive
Ưu: "With all that is going on the flight was as good as it could be. Crew were professional. Short flight."
Khuyết điểm: "Sick joke of an airline they treat you like cattle even in first class if you can even call it that. It’s more like premium economy and the staff is not friendly they act like they are put out when you ask for anything."
Khuyết điểm: "Serve cofee"
Khuyết điểm: "MIA is the worst airport with American Airlines. Had to exit and recheck our bags and everything. Led to us misplacing our duty free thru security. Absolutely will not be flying AA again, or visiting MIA."
Khuyết điểm: "The head phone jacks were loose so watching a movie was extremely difficult. The aisle is so small you can’t even walk down it without bumping people who are seated. It seemed like none of the crew wanted to be there."
Khuyết điểm: "I didn't the pilot pushing the American Airlines credit card and having the crew walking down the aisle trying to pass out applications."
Ưu: "American Airlines seemed to have upgraded their airplanes. The seats, which were abominable in the past, were comfortable. They also had in cabin movies. I used to prefer Jet Blue or any other airline, just taking AA for the price. Now, if all the airplanes are updated, they are on par with any airline."
Ưu: "Captain asked passengers not making close connections to allow passengers with connections to deplane first was very helpful."
Khuyết điểm: "Flight left late and arrived late making my connection in Philadelphia for a flight to Budapest a very close call."
Ưu: "The plane was a good size for that length of trip. Free entertainment options were excellent."
Khuyết điểm: "Had to pay $80 for an upgrade to be (fairly) comfortable for the flight."
Ưu: "Horrible staff at LAX boarding gate. Been treated horribly by incompetent and rude AA staff."
Khuyết điểm: "Hire only friendly people for this type of job. Hire people knows basic math. Train their well on how to communicate with people."
Khuyết điểm: "Flight was cancelled, some staff I dealt with to rebook had some attitude issues, others where fine. Overall not very transparent throughout the process. Definitely could've been much more helpful."
Khuyết điểm: "Because of 12 hr between original flight and this flight, we drive"
Ưu: "Super comfortable"
Khuyết điểm: "Excellent"
Ưu: "Some of the flight attendants were helpful, some were not. The movie selection was good."
Khuyết điểm: "The Food was not fully warmed, seats were uncomfortable. The boarding process did not seem organized."
Ưu: "Flight was delayed multiple times, which was understandable. However, communication was so poor we nearly missed it when it finally took off. Wed received notice it was cancelled then were told we had to go to a different gate to rebook. We just happened to go back to recheck the gate as the last group was boarding. Very poorly handled. See above."
Khuyết điểm: "See above."
Khuyết điểm: "Delayed two hours. Food just ok. Seats terribly uncomfortable"
Ưu: "Newer plane. Ceiling light. Pilot’s skills!"
Khuyết điểm: "Not the best. Marginal food and hassled about carry-on that fit the size requirements. More like premium economy."
Khuyết điểm: "I paid $10 for the WiFi service and it wouldn’t connect at all. I had a short flight so i never got to send my emails off. American Airlines should refund me my $10."
Khuyết điểm: "There was no inflight entertainment for such a long flight."
Ưu: "Not much"
Khuyết điểm: "Big hassle trying to get on an earlierflight ehich originally booked."
Ưu: "Our first upgrade to 1st class since I stopped working for IBM in 2009!"
Ưu: "The crew and their understanding about our frustrations with delays"
Khuyết điểm: "Repeated delays. Not AA’s fault."
Ưu: "Entertainment and personnel."
Khuyết điểm: "Very tight economy seats (and I am a small woman)."
Khuyết điểm: "the drink service came through pretty late in the flight. i asked for hot tea. a few minutes later i was provided with extremely hot tea. about 10 minutes later it was a temperature i could tolerate drinking. about 1/3 through the drink i was required to throw away my drink because we were preparing for landing. i understand that, fine. bad timing. it’s just a drink. what was unsatisfactory is that the attendant rudely commented “you have to give us your drink. it’s not that long of a flight.” the comment made me feel like i had done something wrong even though i had just been drinking my tea as soon as it was at a drinkable temperature. i was not impressed with the attendant. also, there weren’t any biscotti cookies."
Ưu: "Roomy seats"
Khuyết điểm: "Long wait for clearance"
Ưu: "Nothing, American Airlines is the worst major airline now."
Khuyết điểm: "The staff in Miami Airport is really bad, worst attitude I have seen, old planes, not comfortable, definetly the worst major airline now."
Ưu: "The crew was nice."
Khuyết điểm: "I went to British airways to check in and the sent me to American. It was the worst aircraft I've seen for an intl flight."
Khuyết điểm: "45 min delay"
Ưu: "Flying beats driving"
Khuyết điểm: "no entertainment or food."
Ưu: "Smooth flight, on time, good entertainment and food selections."
Khuyết điểm: "Nothing"
Ưu: "I liked that a pilot of the flight was a woman."
Khuyết điểm: "First, the gate staff in Dublin called my name to assure my bag was arriving to JFK. They assured it is! Guess what! The bag never arrived and was stock in London!"
Ưu: "Quick time in boarding and exiting plane in Charlotte."
Khuyết điểm: "Frustrating to pay extra for priority boarding so they don't require that my carry on be checked which requires me to take half of my luggage and shove it in my backpack to make sure that it lands with me."
Khuyết điểm: "Operated by American Airlines and the service was poor The air attendants just threw the food down and the flight was not even full Had to pay for drinks- never have to do this on British Airways. Not equal service considering they are partners"
Ưu: "I loved our flight from Anchorage alaska to Los Angeles California. Flight attendants were kind and helpful. We had plenty of leg room and it was great flight. Loved our window seat."
Khuyết điểm: "I didn't like that the flight attendants snarky attitudes when we would ask for son."
Ưu: "On time departure"
Khuyết điểm: "Why do not they serve FREE water????"
Ưu: "(1) The flight was overbooked and boarded late. (2) The crew and flight attendants flying to NY had more baggage space than the passengers. (3) The pilot and crew were excellent and I enjoyed my overall flight."
Khuyết điểm: "Stop overbooking the plan. I don't mind paying more"
Ưu: "Only 30 minutes or so to ORD from GRB Paid with AA points at 7,500 miles each way for a weekend in Chicago"
Khuyết điểm: "Paid for extra legroom, got a seat that didn't recline :("
Khuyết điểm: "multiple delays from American airline in Madrid and Chicago, not giving me good alternative, not owning the issue"
Ưu: "Electrical outlets. Comfortable seats."
Khuyết điểm: "Changed the time of the flight affecting our plans why we did buy this route. Couldn't check in online"
Ưu: "short flight, timeliness, great service!"
Ưu: "The seats were comfortable and big enough for large people. That crew and flight were on time and pleasant."
Khuyết điểm: "I called to change my flight and the charge was outrageous. I fly often and other airlines have made changes with low fees. The the man on the phone with me was hard to understand because of his accent and was rude."
Khuyết điểm: "Had to be rebooked due to safety issue on my departing flight and lost my connection in Washington DC. Hours of sitting."