ANA is excellent in everything they do
The crew are excellent! Always smiling and ready to help when needed! Smooth flying thanks to the pilot. All in all great experience my new favorite airline ❤️
OTHER AIRLINES WOULD CHANGE YOUR FLIGHT FOR A FEE BUT ANA DID NOT!!!!!!!!!
ANAN WONT REFOND ME THE MONEY FLIGHT THAT I HAD REQUESTED TO CHANGE DATE BECAUSE OF FAMILY EMERGENCY< HOSPITALIZATION
Food from Philippines to Japan was excellent but served a little late. Food from Japan to USA WAS LOUSY and they only served hot food one time for breakfast which means 2 hours away from arrival. Hot food meal should have been served 2 hours after boarding in an airport where everything ia closed after 9 pm. Some of the connecting passengers did not have a hot meal for at least 12 hours or maybe more.
Khuyết điểm: "Selecting seats online"
Ưu: "Crew was amazing, food was filling & plentiful."
Khuyết điểm: "Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight."
Khuyết điểm: "Old Aircraft Interior, could be more comfortable"
Ưu: "I loved the film with kabuki characters to introduce safety procedures."
Khuyết điểm: "More seating room, better ventilation."
Khuyết điểm: "Lousy food taste bland out of date movies"
Ưu: "The crew was amazing. They were all very nice to us."
Khuyết điểm: "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"
Ưu: "Clean plane, comfy seats and great staff"
Khuyết điểm: "Everything was good didn’t hate anything"
Khuyết điểm: "1. Missed our flight connection in Chicago because of delayed take-off from Tokyo. We were forced to use another airline and we landed in NYC about 5 hours later. 2. ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
Ưu: "Economy seats were spacious and same size as Economy Plus seats of United. Clean. Crew was amazing, helpful and friendly."
Ưu: "Excellent service & friendly"
Khuyết điểm: "Food was cold"
Ưu: "Staff were amazing."
Khuyết điểm: "Nothing great experience!"
Ưu: "Flight was fine"
Khuyết điểm: "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
Ưu: "I loved that the interior was completely darkened for about seven of the 12 hours of flight time."
Khuyết điểm: "I just couldn't get comfortable in economy class. Traveling in business or first class was visibly MUCH more comfortable, so be aware that it may be difficult to get to sleep."
Ưu: "The seat was nice"
Khuyết điểm: "Service was extremely slow, it took almost two hours just to get offered a drink. There wasn't any offering after boarding and I had to ask just to get water. The food was quite bad, normally I would choose the Japanese meal, however, both the Japanese and International options were poor. The staff seemed unorganized and did not follow a set protocol."
Ưu: "Service was excellent. Crew did not accept tip. Food could be better."
Khuyết điểm: "very average"
Ưu: "There was a air hostess I wish I knew her name I was seated at the very back she really took care of me she thought I was sick she kept asking me am I ok Flyer NH 175 LAX / Nairta because I did not eat at all the food was good don't get me wrong all Airlines should have people like her"
Khuyết điểm: "My flight arriving Narita was lat but I was taking care everything was a range excellent again"
Ưu: "The airline was late in arriving for my translate flight but when I got to the airport in Narita everything was taken care excellent ground service"
Khuyết điểm: "The flight attendants gave me the most beautiful hospitality hope you keep up the good job this was my third time around using ANA"
Ưu: "Comfort was good"
Khuyết điểm: "Drinks and refreshments given in meager amounts by stewardess like it was being rationed Choice and scope of movies was poor and narrow"
Ưu: "Aircraft menu and service"
Khuyết điểm: "Aircraft seat pitch"
Ưu: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Khuyết điểm: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Ưu: "service..service..service and ontime performance"
Ưu: "Attentive, very prompt when I indicated that there was condensation drip from the cabin roof. Vegan/vegetarian food was well prepared and staff were very knowledgeable with food choices and options."
Ưu: "service from crew"
Khuyết điểm: "chaotic boarding process/queue. connecting flight gate is quite a walk from 1 terminal to another (went down 3 floors of escalator ride and a distance tunnel walk - on a tight connection time (after a delayed departure/arrival)."
Ưu: "Very good experience with ANA."
Khuyết điểm: "None"
Ưu: "attendents were very friendly and very accommodating."
Ưu: "Crew and service were top notch. Everything done efficiently and flawlessly. Food was good. Flight was smooth and trouble free,"
Khuyết điểm: "Nine hours in tight confinement just cannot be fun. There is no way that great service can fix the problem of being kept in an extremely small and uncomfortable space. Business and first class are unaffordable, so there is no solution. I'd fly more if it were not so painful."
Ưu: "Meals are excellent at Nippon, stewardesses so helpful and charming."
Ưu: "The flight attendants were extremely attentive and courteous"
Khuyết điểm: "The meals were awful"
Ưu: "Ground staff was very helpful, we had an overweight luggage and they kind out provided a complementary package box to redistribute the weight instead of charging us extra baggage fees. The flight attendants were caring and offered great service. The entretenimient system on board was easy to use and had a large library of movies."
Ưu: "Great service"
Khuyết điểm: "Film selection is ok."
Khuyết điểm: "I asked to move my seat to an aisle seat in order to not disrupt a neighbor when needing to use the washroom and was kindly given another seat by the flight attendant but then was later asked to move back to my center seat. Having me move around caused confusion and made a ackward situation for me."
Ưu: "The crew was very friendly and attentive. The food was generous and very good"
Khuyết điểm: "There really wasn't anything I didn't like"
Ưu: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Ưu: "Excellent plane, accessories. Friendly staff as you expect from ANA. Very comfortable trip."
Ưu: "I took flight Mexico-Narita on economy and it was comfortable enough for a 14 he trip. Food was great and entertainment was bast."
Khuyết điểm: "Nothing in particular"
Ưu: "The food was excellent and the flight attendants were courteous and thoughtful."
Khuyết điểm: "I slept through a meal."
Khuyết điểm: "Not ok"
Khuyết điểm: "I waited 20 minutes for my baggage to return"
Ưu: "Crew services"
Khuyết điểm: "Seat space, window side, especially foot area no space for my bag and legs"
Khuyết điểm: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Ưu: "Boarding was efficient the crew was polite, professional and helpful, seats were comfortable, and the food was surprisingly good."
Flight attendants services are good..
Departure times were late
Khuyết điểm: "Offer cappuccino along with coffee, tea, and juice."
Ưu: "Inflight entertainment was superb, catering in main cabin was also excellent. The crew was friendly and professional."
Khuyết điểm: "Main cabin seats were definitely better than other airlines, but still not the most comfortable for 8+ hours."
Khuyết điểm: "Crew didn’t manage noisy passengers at business cabin"
Ưu: "Emirates itself was great but using fly Dubai from Dubai to Kabul was awful."
Khuyết điểm: "No flights to Kabul using Fly Dubai when someone books tickets actually for Emirates."
Ưu: "Flight was delayed for 6 hours while we are in the plane, on top of my 13 hour flight"
Khuyết điểm: "letting people know that flight will be delayed ahead of time"
Ưu: "Seating and entertainment was very good."
Khuyết điểm: "Hindu Non vegetarian meals could have been better"
Ưu: "Leg room was excellent I even enjoyed the meals nice to have real cutlery rather than plastic Very efficient and smooth boarding Return of checked luggage upon arrival was prompt and efficient Flight attendants were super conscientious, friendly and VERY professional"
Khuyết điểm: "Everything was GREAT"
Ưu: "nothing out of ordinary"
Khuyết điểm: "The aircraft has no or little serviceable inflight entertainment. The food offered on board is really bad. Any additional water has to be paid for"
Khuyết điểm: "There was a nosiey family setting behind us they bothered us an the ppl around us the little kid was very hyper and loud un polite and the father him self is very rough when getting up an setting as he would grap the chair very hard and he would move and kick alot we complained to the crew but he didn’t stop and the noise and bothering was there the whole flight, the captain of the flight felt like he isnt a professional as the plain was moving in unstable way on a high speed and uncomfortable degree where we felt unsafe at a point, the flight was Delayed one hour so as the time we took of we reach to dubai an hour late and had just around 50 min to get to the connected flight we had to run and we couldn’t rest or take a look at the airport our waiting time was 1:50 min because of the delay we had to run for the next flight, i think that Emirates airlines should stop dealing with Flydubai crew as they aren’t as professional and they are effecting in a bad way, i have traveled many times with Emirates and this is the first time i dont feel satisfied, next time ill make sure the flight isnt oprated by Flydubai they crew and captain is not in the professional level at all."
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Ưu: "The ICE entertainment"
Khuyết điểm: "The leg room is a bit small"
Khuyết điểm: "Domodedovo sucks in all aspects. Baggage, taxi pick up, total bs"
Khuyết điểm: "We asked them to provide us with assistance as we had 3 infants with us but no one helped us from check in to boarding gate. Even though we called emirates customer care to afd oyr name in assistance when we booked the ticket but at airport they said we cannot privide any assistance . Moreover one of our family member had wheel chair assistance they never provided wheel chair at Dubai airport reason being they said they have shortage of wheel chairs. Such a bad experience we had !! I will never recommend anyone to travel with Emirates."
Khuyết điểm: "Food was pretty bad."
Ưu: "Entertainment and boarding process"
Khuyết điểm: "Crew could be more friendly"
Khuyết điểm: "Breakfast could have been a bit better"
Ưu: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Khuyết điểm: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
Ưu: "Friendly service"
Khuyết điểm: "Old plane with old seats."
Ưu: "Loved the leg room, very friendly staff, the cabin was a nice temperature."
Khuyết điểm: "Based on this flight alone, I have no complaints. Looking forward to flying with Emirates again."
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Ưu: "Emirates staff are polite and respectful"
Khuyết điểm: "777 for travel from Dubai to Boston is not a comfortable plane"
Khuyết điểm: "didn't like anything about it"
Ưu: "Good service and on time departure and arrival."
Khuyết điểm: "No seating accommodations for disable passengers. I am hemiplegic and had a middle seat that made it impossible to get out of the seat for bathroom break."
Khuyết điểm: "Presssigned seats were horrible. Middle 2 of the 4 seater."
Ưu: "Loved the entertainment options."
Khuyết điểm: "Food was horrible. Yuck."
Ưu: "Great legroom, quiet plane, seat free next to me"
Khuyết điểm: "Not much"
Khuyết điểm: "The food ordered was not seeved. Quality of the food needs improvement. not worth the money spent on the ticket."
Ưu: "Best upper class flight ever!"
Ưu: "Crew was professional, but not outstanding."
Khuyết điểm: "Dubai airport had insufficient eaters open for breakfast although all jeweler shops were open by 0630. Boarding process at Dubai airport (home airport) was poorly ran. Staff did not board passengers by zones (although on tickets), or rows (also on tickets) or class (also on tickets). Rather all jumbled up, and although there was possible a good reason for such, no explanation offered passengers, thus increasing discontent. Individual desk personal seemed helpful when asked directly, so possible due to Dubai team /desk team lead policy. Flight seat from Dubai to EBB not one requested and no explanation offered on why although requested made months previous when ticket booked. ."
Ưu: "Great service and staff."
Ưu: "I say that everything was good but overall "excellent" because it is hard to fly for hours upon hours and say that it was excellent. All considered, it was good while Emirates (compared to other carriers) is excellent. These huge airplanes are amazing!"
Khuyết điểm: "Flying for hours upon hours but nobody can do anything about that. Africa has a routine, including this flight, of filling the cabin full of chemicals - for insects? Prepare to cover your head and face!"
Ưu: "I enjoyed the meals that were provided, the comfortable seats, and all of the flight attendants were very friendly."
Ưu: "I love Boeing 777s."
Ưu: "Very friendly and helpful crew"
Khuyết điểm: "The business class seat was too short for sleeping"
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Ưu: "It was a smooth flight"
Khuyết điểm: "It was ok"
Ưu: "Liked the entertainment."
Khuyết điểm: "Some of the crew members were rough. Bashing the passengers and missing the courteous approach. Especially the segment between Dubai to Hyderabad. No snacks available in the kitchen between meals on the long 14 hours flight segment."
Ưu: "Everything was terrible"
Ưu: "Boarding was fast."
Khuyết điểm: "Internet was bad and slow despite i paid its price.. luggage take so long.. the bar on the 2nd floor can better be accessed with a paid fees and not enclosed for a certain seat level."
Ưu: "Selection of food, BIG toilets good service"
Khuyết điểm: "The way the head phones was taken and the Blanket. It was rought."
Khuyết điểm: "The delays"
Khuyết điểm: "Had some problems with the touch screen entertainment system which meant I was somewhat limited in the program's I could view. Other passengers seemed to have a similar problem. Did not speak to crew member as i did not realize at the time that others had a problem. Thought it was just an issue for me."
Khuyết điểm: "Very old plane with no AC"
Ưu: "Was ok"
Khuyết điểm: "If got good deal I will go with them again"
Ưu: "The seat is comfortable."
Ưu: "Nice crew , good and good"
Khuyết điểm: "If someday ... someday....I can afford First Class . That’s will be Nice for a long flight ."
Khuyết điểm: "From the check in, to the food and cabin experience is worsened by far. Check in - no check in line for premium passengers.( really bad experience) Cabin crews could not separate passengers from other cabin consisting using lavatory there fore passengers constantly walk back and forward. (It’s really unpleasant) It’s. Not worth the money to paid for the experience and services."
Ưu: "The crew was amazing and the food was great too!"
Ưu: "The seat is good"
Khuyết điểm: "The price low a little more is better"
Ưu: "The crew carefull and the seat comfort"
Khuyết điểm: "Cathay Pacific should be open direct rounte from SGN to MEL"
Ưu: "Polite crew, good food"
Khuyết điểm: "Newer plane on flight from HKG to sFo"
Ưu: "One of the nicest crews I've had the pleasure of flying with"
Khuyết điểm: "Nothing I could tell at the moment....."
Khuyết điểm: "Traveling Economy class has really deteriorated. I’m 5 ft. 2 in, and it’s cramped for me!"
Ưu: "I love the crew, I even didn't have chance to say what I need but I got the one I want"
Khuyết điểm: "N/A"
Khuyết điểm: "Was not able to change my flight"
Ưu: "Smooth boarding"
Khuyết điểm: "Air hostess did not offer hot drinks"
Ưu: "thank u very much im very happy with the flight :)"
Khuyết điểm: "Very hard to understand air host's english."
Ưu: "Third time on Cathay Pacific"
Khuyết điểm: "the food- vegetarian"
Ưu: "Helpful and friendly crew"
Khuyết điểm: "never enough leg room in economy!"
Khuyết điểm: "The flight was cancelled new departure time is 7:20am"
Ưu: "Friendly & mature"
Khuyết điểm: "Foods"
Khuyết điểm: "Flight to Hongkong arrived late in Hongkong hence had to stay extra 31/2 hours in Honking to wait for the next flight to New York!"
Khuyết điểm: "Flight delay was not announce until boarding time. Such chaos!! at 1:00 AM. Rescheduled the next 24hrs. I was lucky to live within one hour of the airport. Next day, after boarded the plane, had to sit inside plane for 2 1/2 hours until the plane takes off. It was not a good experienced, even though they gave us a voucher for 75.$"
Ưu: "Overall is ok"
Khuyết điểm: "Boarding. On the way back to SF from HKG, instruction was not clear perfectly; it made me confusing I did not know which line was correct to get on board!!"
Ưu: "A very enjoyable flight experience, everything was very smooth."
Khuyết điểm: "it waa just too an old plane. too noisy. dusty. even air preasure was not controlled good enough"
Ưu: "Really good service, food, and entertainment."
Khuyết điểm: "Should have WiFi on plane for long flights like mine (16hours +)"
Ưu: "One of the better airlines for a reason, great overall"
Khuyết điểm: "Very long delay leaving Hong Kong"
Ưu: "From above ---to serve us, without getting sick, great job by the crew.t"
Khuyết điểm: "They had us board from gate 4 and they added a security station and we wandered around trying to find the gate. Someone should have stayed out there to tell us why we couldn't even approach gate 4. It was total confusion being seated in gate 3."
Khuyết điểm: "Cramped seats."
Ưu: "Everything was on time, with no hitches or major inconveniences."
Khuyết điểm: "I prefer the newer planes which include USB ports for charging mobile devices. This one had a power socket instead, which was usable, but only when the tray table was down, which was mildly annoying. First world problem, really."
Ưu: "Cathay's new plane's are great. Comfortable, lean back quite a bit, and have good entertainment."
Khuyết điểm: "I wish they had a closer spot to immigration at Haneda. It's always a 10 minute walk."
Khuyết điểm: "We were late leaving HK but that is all. Minor in overall scheme of the journey."
Ưu: "There was more leg room and the food was excellent!"
Khuyết điểm: "Limited help in assisting passengers who missed the connection"
Ưu: "The captain landed the aircraft exact at the time he committed when the flight took off"
Khuyết điểm: "Technical superiority & safety of operations"
Ưu: "Service and courtesy"
Ưu: "Cathay Pacific provided excellent service."
Khuyết điểm: "Inform me hours before boarding a flight delay and layover time to connect to second flight extended from 2 to 18 hours. Called customer service for further info and arrangement. Long wait on calls and no definite answer if hotel will be provided. Customer service ny and hk no coordination and bounced me from one party to another. Poor attitude of Cathay at NY JFK Airport counter who showed indifference and claimed too busy to take attention."
Ưu: "The check in staff were only doing their job, by insisting that I had an onward ticket before they checked me in, as per Thai immigration ruling. Otherwise, if I did not have an onward ticket, they stated they could not check me in, and would refund my ticket. The problem is there are many ways of travelling out of Thailand, and I frequently visit Cambodia and Thailand via bus. How could I produce a bus ticket which I usually buy only a week before departure?"
Khuyết điểm: "That was a bit of a rude shock, as I had never encountered such obstacles before, and most fortunately I did indeed have a reservation for a BKK-GVA ticket, or I would have been refused boarding. Apparently the Thai immigration authorities have a condition for Swiss citizens to possess an onward ticket before they can enter Thailand, but this is the first time an airline has applied this as strictly, and has been as insistent, as Cathay Pacific. I have been in & out of BKK hundreds of times, and this is the first time ever an airline has applied this rule to the letter. So, bottom line, never again will I fly Cathay Pacific."
Ưu: "Timeliness, Ease of boarding and friendliness of crew."
Khuyết điểm: "food was OK."
Khuyết điểm: "The ground staff should give us options before, not waiting until we are in Hong kong"
Ưu: "The crew was very attentive directing us to other bathrooms as needed. Sitting at the bulkhead helped a lot"
Khuyết điểm: "The baby meal is ideal for infants between 6 and 12 months of age"
Ưu: "We liked the cabin crew services, which were great and attentive. The food and beverage services were also excellent, with the food tasting delicious and visually appetizing. Entertainment system and movie choices were updated and varied."
Khuyết điểm: "The baggage allowance was atrocious at just 20kg, when all other airlines already have much greater baggage allowance. Even though the baggage allowance has been updated to a higher amount as of September, their system still tagged on the 20kg amount to the date of ticket purchase."
Ưu: "The snack was so good"
Khuyết điểm: "Water and soft drink didn't serve very often"
Ưu: "Clean and comfortable"
As an elite member i was put in the back - bad Also both flight delay total more than 1 hour
Ưu: "Great food and entertainment"
Khuyết điểm: "On time departure"
Ưu: "Mechanics of aircraft. Boarding."
Khuyết điểm: "Crew was not very friendly. Not enough staff for such a large plane. Food was not good and took a long time to get our first meal. Could not understand English announcements because she was not very fluent. Probably would not fly China air again."
Ưu: "Everything is ok but too much bumpy"
Khuyết điểm: "Nothing"
Khuyết điểm: "Good everything"
Ưu: "Yes the crew was amazing and the seat"
Khuyết điểm: "As long as nothing bad happens that is plenty good enough."
Ưu: "The seats reclined farther than any I’ve ever experienced (aside from Business or First Class). Attractive, friendly, and patient flight attendants. Very clean planes."
Khuyết điểm: "A better movie and music selection."
Ưu: "Not too expensive"
Khuyết điểm: "Better/more comfortable seats"
Ưu: "I was able to rearrange my seating, no surprises with the clear notification of the gate change upon my arrival, and quality of service was spectacular."
Khuyết điểm: "If the crew could have been more diligent with bathroom duties, a less of a surprise could have been noticed upon a visit. Not really their fault, the passengers seemed a bit more messy than expected."
Khuyết điểm: "It would be better if the chair a little bit bigger! But overall you still have the best service so far! Thank you very much!"
Khuyết điểm: "My luggage was damaged in both directions."
Khuyết điểm: "Bus boarding... understandable due to the short-haul nature of the flight- but there was no lack of gates available."
Ưu: "Lovely crew, good amount of food and drink available."
Khuyết điểm: "Sound on some of the entertainment options was too low to hear, so I ended up using my phone instead."
Ưu: "Friendly staffs & price"
Khuyết điểm: "Not much legroom for economy"
Ưu: "I got some sleep. Crew was pleasant. Plane is pretty and clean."
Khuyết điểm: "Old men on both sides of me ... not the best conversationalists."
Khuyết điểm: "Airplane use to fly from Taipei to Ho Chi Minh old and dirty."
Ưu: "Living in novotel while staying in Taipei"
Khuyết điểm: "stuck in Taipei"
Ưu: "Staff was very helpful and friendly."
Khuyết điểm: "Long flight but fortunately not long layovers. Would probably upgrade my seat from economy next time for some extra leg room."
Ưu: "traveling with a child on long haul CI's family couch is the top choice."
Khuyết điểm: "none."
Ưu: "Love the air plane fly with. Seat is ok , food is better compare with Americans airline industry, but no compare with Korean airline ."
Khuyết điểm: "The food is small tray , nothing special , silverware is plastic not like Korean Air or AsianaAirlines are stainless. Entertaining have a lot choice . But the screen is terrible small and old look . Can’t see clear with reading glasses."
Khuyết điểm: "The flight came in late. Its not normal. The crew did not care much and where not nice normal.. They need a fresh look at where they are going."
Ưu: "what else can I ask for , fast boarding good service"
Ưu: "my family like the food and A lot of choice for movies, will flight again , way to go China Airlines"
Khuyết điểm: "The lady, her name is Thi. She told so mean to me and my mom. Her service is not professional. I don't like her!!!"
Ưu: "60% full flight with empty seats New aricraft with better design"
Khuyết điểm: "Landing time about 9pm local time"
Ưu: "Food is good. I like cake and rice of China Airline. And I also was serviced well during the flight to San Francisco. The stewardess helped me a lot when I got trouble with my dizzy and more."
Ưu: "I had 4 seats for me"
Ưu: "Attendants were polite and helpful"
Ưu: "Service, crew and food were exceptional"
Khuyết điểm: "Nothing to complain about"
Ưu: "The food, the plane."
Khuyết điểm: "Was delayed twice from Ho chi Minh city to Taipei and from Taipei to New York. I didn't miss the flight though"
Ưu: "Entertainment system"
Khuyết điểm: "Narrow seats, narrow aisles"
Ưu: "Friendly staffs, decent leg room, boarding process was smooth"
Khuyết điểm: "A little limited on movie selections & food was ok"
Ưu: "Not much. I would have liked a chance to request food to reflect my religious needs."
Khuyết điểm: "No fish or vegetable options on Good Friday. Late boarding. Entertainment system had poor options and did not work."
Ưu: "Aside from the one issue mentioned, everything else was fine."
Khuyết điểm: "The flight took off on time and then veered far off the usual route, resulting in arrival an hour late. If any explanation was given in any language, I must have missed it."
Ưu: "Promptly served food"
Khuyết điểm: "Very tight connection due to delayed first flight"
Khuyết điểm: "The flight fron TPE to HNL was delayed 90 minutes which caused me to miss my connecting flight in HNL. The crew did apologize"
Ưu: "Anna at the ticket counter really helped me out and did a fantastic job!"
Ưu: "The flight arrived early While the seats were too small, not overpacked on this leg"
Khuyết điểm: "My bags didn't fit and the staff was blatantly rude. I have never been barked at that way before, especially to open a window shutter. No please or thank you, just barking it at you until it's complete. I thought I must have misunderstood until I said goodnight and thank you to the same woman and just literally just stared back at me looking annoyed and didnt say a word. Too many people on this flight. It felt like we were crammed in."
Ưu: "The staff on this leg of the flight was very nice, however, the next leg they were very rude."
Khuyết điểm: "It was way too hot on the flight and the smell was very unpleasant. The seats were too close together."
Ưu: "The food was excellent, service equals any other airline I've flown on and better than most. The seats were comfortable and the entertainment selection was outstanding."
Khuyết điểm: "I can't think of a thing that wasn't to my liking."
Khuyết điểm: "It catered to our unique (Muslim) food and satisfied our needs. They paid special attention to my physical needs that required a wheelchair. The cabin crew were especially helpful. Thank you!"
Ưu: "777. Things I liked: On-board service was good. Food: OK, nothing to write home about. Onboard electrical and USB outlets nice!"
Khuyết điểm: "Things I disliked: Boarding. I got my seat assignment weeks early, back of the plane and aisle, Boarding Zone 1. Check! Once at the gate, specialty groups boarded first (small children, first class). As the were boarding (LAX), the throngs lined up willy-nilly. The gate agents did not call for boarding by zones, all the passengers boarded together (mixed zones). This is a recipe for disaster. I was one of the last persons to board, and by the time I got to my seat (back of the plane), all the overhead bins were full (folks in the middle of the plane could not find overhead room, so they marched to the back and took my space). Had I boarded by zone (#1), I would have gotten to the back early. F/A's struggled greatly to get everyone's carryon stowed overhead, but a number of us had our carryons stowed many rows away from our seats. Also, the bins were so full, that they were dangerously heavy, and even the F/A's had to have help in closing them. Great! We were discouraged from opening the overheads in flight (near-constant turbulence). Great! Can't get at my stuff during the long night flight (its in a bin way in front of me, and we can't open the bins). Entertainment unit on the seatback. The system is fine, but its touch-screen, and my 'touch' screen was not accepting my inputs very well (had to touch them half a dozen times each). There is no remote control (handheld). Never watched anything, as we never were given headphones. Use your own headphone, you say? Where does that bad boy plug in, I say? That kind of thing should be explained in the pre-flight video, possibly. Blissfully I slept thru a good chunk of the flight."
Khuyết điểm: "un-eventful"
Ưu: "Great movie selection, very helpful staff, decent food, even got new leg recliners!"
Khuyết điểm: "The seats are still just so cramped!"
Ưu: "The crew! Prompt service and accomodating"
Khuyết điểm: "Oh just the vegies in the noodles kind of overcooked but it was okay"
Ưu: "The girls at the China Airline counter saw i was really worried and freaking out about my flight and they helped me to the fullest."
Khuyết điểm: "I couldn't check in early cause Kayak gives a confirmation number and nothing else. I had to wait in the counter line instead of skipping it like i would do with most travel sites. I was very close to missing my flight but thank god they had a delay. I also left early for problems like these and still had difficulties. And it's impossible to call Kayak, especially if you live in Japan like me."
Ưu: "The staff was incredible ... So thoughtful & thorough! Great TV, movie & game selection."
Khuyết điểm: "During parts of the flights I was positively freezing! Otherwise, all was great."
Ưu: "Friendly and helpful crew."
Khuyết điểm: "The flight from SGN to Taipei left and arrived late."
Ưu: "Crews were nice ."
Khuyết điểm: "Not serving enough water during freight."
Ưu: "We purchased Economy Plus tickets and were bumped up to Business Class since there was no EC seats on this flight leg. Great service and meal."
Another smooth flight. Efficient boarding, early departure and early arrival in Baton Rouge.
Early arrival. NIce plane. Quick trip.
Ưu: "We flew from Anchorage to Boston via Seattle. If there had not been a delay in Anchorage, the flight would have been excellent. However, there was a mechanical problem earlier in the day with a plane to Cincinnati. Our flight was scheduled to leave Anchorage at 4pm, but Delta decided to take our pane from us and use it as a substitute for the original but nonfunctional Cincinatti plane. A ridiculous decision. The Cincinnati people already had missed all their connections, but now all the Seattle people missed theirs as well. When we finally got to Seattle 3 hours late (just before midnight), the desk agent said that Delta had no hotel rooms for us and also no hotel vouchers. We thus had to find a room and pay for it on our own. The next day, we had been rescheduled to Detroit and then on another flight from there to Boston. The flight to Detroit arrived nearly 30 minutes late, and we just barely made our connection. Had we missed it, we would have had to spend that night in Detroit. Delta did its best to keep the two of us together. On the Seattle-Detroit flight we were on opposite sides of the aisle in the same row, but that was in a row right behind a bulkhead, making it easy for us to walk over to each other. On the Detroit-Boston flight we were next to each other. Both flights were completely full, so Delta must have made some effort to keep us together as well as possible."
Khuyết điểm: "Delta should not have made the dumb decision to take the Seattle-bound plane and use it as a substitute for the malfunctioning Cincinnati plane. Delta should have provided accommodations for the stranded travelers once they arrived in Seattle."
Khuyết điểm: "Seats were a little dirty especially for the COVID-19 going around."
Ưu: "Crew was super amazing and friendly! Very good service also!"
Khuyết điểm: "No seat back entertainment.."
Khuyết điểm: "They lost my bags. Unacceptable"
Ưu: "Crew not so much!"
Khuyết điểm: "A bit friendlier ...had no ice??"
Ưu: "Flight attendants were friendly and appreciate gate agent's enforcement of the two personal bags per person."
Ưu: "The entertainment"
Khuyết điểm: "Departure times"
Khuyết điểm: "Traveled Comfort Plus. Looking really crowded in the main cabin."
Ưu: "I like the comfortable seats and the entertainment feature found on every seat."
Khuyết điểm: "Not much. Delta is superior"
Ưu: "Seat comfortable and amazing crew"
Khuyết điểm: "Choice of movies somewhat limited"
Ưu: "Boarding and crew were professional and courteous."
Khuyết điểm: "Media interface system and Gogo inflight app are not synced and I could not listen to the movie I was watching. No subtitles offered for in flight movies. Someone farted before we deplaned and it was quite unpleasant. Also I wish the automatic seat assignments took my height into account."
Ưu: "Amazing crew and seating. Worth the upgrade to premium."
Ưu: "Love the fact that the head rests move to support your head better."
Khuyết điểm: "Nothing my timing was a bit off it all worked out well"
Khuyết điểm: "Two bags delayed between JFK and MSP."
Ưu: "The crew was excellent, friendly, and efficient."
Khuyết điểm: "The most difficult part was boarding and deboarding due to some of the passengers not listening to the guidance of the crew."
Ưu: "That there were TVs to watch on the seats and that it was quick boarding"
Ưu: "Crew was great"
Khuyết điểm: "Hot in the plane and the landing was uncomfortable"
Ưu: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Ưu: "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
Khuyết điểm: "N/A"
Khuyết điểm: "I missed my flight due to Tsa"
Ưu: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Khuyết điểm: "The limited space in our seats"
Ưu: "El servicios al cliente ala hora de registrarme, fue malísimo, en Santiago república dominicana,"
Ưu: "The crew! You have great people working for you on these routes."
Khuyết điểm: "This was an easy flight. Nothing bad."
Ưu: "I have no complaints. Not on"
Khuyết điểm: "Separated from my wife even with pre-assigned seats. And One of the stewardess would not take my banana peel and has asked me to dump it into lavatory trash myself. She did not want to handle banana peel without a glove."
Ưu: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Khuyết điểm: "The delay from the plane problem."
Ưu: "Everything except the time of arrival."
Khuyết điểm: "It was SO late; like 3 hours late."
Ưu: "The staff at the gate were efficient and very friendly, as were the onboard staff."
Ưu: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."
Ưu: "Food was better than the usual airline food. We also got a Valentine's day chocolate."
Khuyết điểm: "seats too narrow, barely have room to sit and stand. No USB charger"
Khuyết điểm: "Haven't left yet!!!"
Khuyết điểm: "4+ total hour delay"
Ưu: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Ưu: "I had an open seat next to me."
Khuyết điểm: "Bumpy flight"
Ưu: "very short flight, flight was comfortable"
Khuyết điểm: "Plane was small so carry on space was at a premium, but everything fit"
Ưu: "Fast and efficient boarding again! Most impressed!"
Khuyết điểm: "Flight was delayed for an hour. That left around less than 30 minutes to on-board. More than 20 people missed their connecting flight too. The staff was way too confused. After asking what are the options no one knows how to reschedule and all kept saying that can only happen once you land to calgary."
Ưu: "Attention to detail, truly caring for the passengers and a nice smile."
Khuyết điểm: "Everything was first class and there was nothing that was actually decided that was not received."
Ưu: "It was wonderful to have a non-stop from Rome to Atlanta. The flight was comfortable and punctual. The in-flight entertainment was very good and helped pass the long flight."
Khuyết điểm: "I liked the complimentary beverage service and many meal and snack interludes, although the food was sub par, especially the snack. I don't know how you can mess up crackers, but they were terrible, even slathered with the accompanying marinara. Also not sure that I ever met a shortbread cookie I didn't like until this trip; why lace it with artificial strawberry flavor?"
Ưu: "Good for an economy flight"
Khuyết điểm: "Too long"
Ưu: "The only flight that was a bit better was from Mumbai to Hyderabad."
Khuyết điểm: "Almost the entire trip, due to the following reasons: 1. The online check in process didn't work at all. The Delta staff at the Boston airport weren't pleasant and courteous at all. 2. Poor coordination between Delta & Jet Airways - the meal preference was selected before flight at the Jet Airways website but the same didn't get registered properly, even though the website confirmed to me that it was all set. This resulted in appropriate food not being available to the customer on the flight from Boston to Amsterdam. The customer had to literally starve on the flight. 3. The pursers and stewards on the flight from Boston to Amsterdam weren't pleasant and courteous at all. For anything they were asked, their responses ."
Ưu: "Getting on board was smooth and efficient. Service was friendly on flight. Arrived on time."
Khuyết điểm: "Not applicable."
Ưu: "On a one hour trip no much to say, understandably no food or bererage service. Got me from here to there quickly. thanks You!"
Khuyết điểm: "What I didn't like was two idiots behind me that talked loudly for the whole flight and it being a late flight it would have been good to catch a nap. Nothing to do with the flight but really they talked for the whole time they were sitting across the aisle from each other."
Ưu: "I needed to change my flight because my international flight from Buenos Aires was delayed due to a national work stoppage and I would miss my scheduled Delta flight from JFK to SAV. The cost difference to take a flight later the same day was exorbitant (over a $500 additional cost to the price of the original ticket) so we elected to fly back to SAV two days later. I do not understand how airlines can get away with charging such exorbitant ticket prices--these prices should be regulated!"
Ưu: "On time Clean airplane Smooth ride Friendly staff"
Khuyết điểm: "Nothing"