Ưu: "The whole Business experience on SQ"
Khuyết điểm: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ036, I occupied seat 15 A (mono, aisle-window): I did not understand the reasoning behind this layout: Seat facing straight the front of the aircraft, but not enough space to stretch the legs, and limited height for the footrest, feet getting hurled against a ceiling very quickly, and also footrest only on one side = one foot. The deep cavity, that is probably meant to house the lie-flat disposition, is at a 45° angle with the general direction of the seat. I am 77 and not in any way a contortionist. I decided that the best course of action was to remain seated for the duration of the 14:30 hours, flight without extending my legs. Maybe the crew could have explained how the passenger is supposed to fit into that weird design, but I did not ask, afraid that the demonstration might reawaken chronic shoulder and hip pain. I would be glad to read (not test) how this configuration is supposed to convey the sense of comfort expected from a Business Class ticket. It did nothing of the kind for me."
Khuyết điểm: "More food variety"
Ưu: "Again seats space could be better. Crews were very attentive."
Khuyết điểm: "Other passengers reclining their seats could be a nuisance..."
Ưu: "Crew very helpful. Seat was very good, food excellent."
Ưu: "Clean cabin and good service"
Khuyết điểm: "Not every body is doing extra miles to make customer happy"
Ưu: "Flat bed is wide and comfortable. Cabin crew was excellent."
Khuyết điểm: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Ưu: "I liked the size of the cups for drinks: smaller than usual."
Khuyết điểm: "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."
Khuyết điểm: "This time Singapore Airlines Staff seem to be not so helpful. Previously they were happy to help with smiling face and approachable immediately. This time in spite of asking for help in the cabin no one turned up even after multiple requests. I could only get help when someone one walks next to me."
Ưu: "I like everything in Singapore airlines"
Khuyết điểm: "Nothing"
Ưu: "okayish"
Khuyết điểm: "Delay could be complimented by faster speed"
Ưu: "Seats with entertainment"
Khuyết điểm: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Ưu: "The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise"
Khuyết điểm: "The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz"
Ưu: "Food was good"
Khuyết điểm: "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"
Ưu: "Crew was very helpful and courteous Entertainment system was pretty good Food was good. They could have given water bottles instead of asking for water."
Khuyết điểm: "Seat comfort in Economy was just ok. Since this was a long haul flight, seats could have been better."
Ưu: "Everyrhing"
Khuyết điểm: "Everything was fine."
Ưu: "Friendly staff."
Khuyết điểm: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"
Khuyết điểm: "Please don’t use just fly.com ever. They cancelled my tkt and never accommodated a new one"
Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"
Khuyết điểm: "The desserts. The bun."
Ưu: "Movie selection was great. Food was decent. Comfort was expected"
Khuyết điểm: "Our seat neighbors were annoying, but nothing the staff can do about that!"
Khuyết điểm: "Cabin temperature was really hot."
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Ưu: "wide seats. great service. on time."
Khuyết điểm: "food was not as good as one would expect."
Ưu: "Nothing"
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Ưu: "This time I made the mistake of flying with my kids (4 and 6). The flight or them was last minute (booked less than 8 hours before take off) so there were no pre-planned kids meals etc. The in cabin team were awesome! They made sure they go a choice of meals, that they had things to do, that they were enjoying the flights. This on top of the usual awesome that they have."
Khuyết điểm: "It's still in Huston. Flying economy isn't the same as flying business but my bank account says I need the cheaper option. Can we please move this flight to DFW instead? :-)"
Ưu: "There was nothing to complain about..a very friendly staff, departure on time !"
Khuyết điểm: "No newspapers and magazines on board !"
Khuyết điểm: "Foods serving were too slow for economy class. Not enough selections for entertainment."
Ưu: "Crew service"
Khuyết điểm: "Very old entertainment system. Poor screen visibility. Cramped"
Ưu: "Friendly crew, efficient boarding"
Khuyết điểm: "Food not good and inefficient service, very old plane and entertainment system doesn't work properly, below expectations for such a good airline"
Ưu: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Khuyết điểm: "Economy class isn't great for a long haul flight but the staff make it much more bearable."
Ưu: "the crews were very polite and very helpful"
Ưu: "Nothing."
Khuyết điểm: "Flight was returned from tarmac and delayed for more than 7 hours. No accommodation was provided, even for people with young kids. 15$ coupon was provided interested, are you serious?"
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Khuyết điểm: "Long delay with in between flights. No special kits for kids to keep them entertained. Does not even serve drink when order special meal. Leaves the tray for hour before picking up. No transit help in hongkong. I can go on and on."
Ưu: "Great service with a smile and can do attitude"
Ưu: "everything, excellent job"
Ưu: "On time. Attentive crew."
Khuyết điểm: "Old TV screen that was difficult to see. Looked like it was from 1990. Limited movie selection."
Ưu: "The hot towels, the legroom in economy, exceptional service. The helpful crew who don't hesitate to help with luggage. The choice of entertainment. The convenience of a direct SFO to SIN flight with a fast connection to Indian cities."
Ưu: "Friendly staff, excellent customer service, great food"
Ưu: "The SIA crew is the most gentle and careful I have ever encountered."
Khuyết điểm: "The food is below average. The quantity is OK but the choices/taste in not matching the best airlines."
Ưu: "the service on the flight was the best I can ever recall having."
Ưu: "Leg room in economy is good, even for tall people. Food was actually quite good."
Khuyết điểm: "Two of our family's seats would not recline, although they were not near an exit row."
Khuyết điểm: "old facilities"
Ưu: "Service was good, but then that's expected."
Khuyết điểm: "Leg room was bad... The foot rest attached to the seat in front of me kept lowering itself on its own."
Ưu: "The flight was half full. The staff reassigned me a seat to an empty row so I could stretch out and rest."
Khuyết điểm: "I ordered the seafood meals and they were terrible on the outbound as well as the inbound flights."
Maybe an instructional sheet on the use of the "ICE" channels - specifically movies
Khuyết điểm: "Food availability a minor challenge but crew handled it very nicely."
Khuyết điểm: "Economy seat leg support could be better"
Ưu: "Absolutely friendly Professional"
Khuyết điểm: "Nothing"
Khuyết điểm: "Info system is not that easy to navigate So hard to find a movie"
Ưu: "The seat was comfortable, the crew was nice for the most part."
Khuyết điểm: "Some of the crew were neglecting, the food was bad and the boarding system was strange, as people in first class and economy were meshed together (Amman - Dubai)"
Ưu: "In general, everything as expected, some crew members were even extra nice."
Khuyết điểm: "When checking in, they were quite slow and they didn't seem like they wanted to be helpful. Some crew members were not as helpful as when we were going to Brazil, and even the way they communicated the rules was not always very nice, but not rude either."
Ưu: "First time we flew on business on international (we upgraded)."
Ưu: "Everything was great"
Khuyết điểm: "Nothing bad"
Khuyết điểm: "Airport helpers at both airport are not dealing properly. Newark wheelchair employees were demanding for big money as tips. Why money is charged to use trolley to move luggage????"
Ưu: "Early landing great service loads of legroom as am 6ft 5"
Khuyết điểm: "N\a"
Khuyết điểm: "Birmingham airport departure lounges is too small to comfortably"
Khuyết điểm: "seat was ok staff are very rude food was poor and cold on first flight"
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Ưu: "It was unlike any other flight. It’s a luxury in air. Seating was so comfortable, lots of space to move around. Great perks for a 14 hours trip."
Khuyết điểm: "Nothing"
Ưu: "Our first two times on EMIRATES airline. 15+ hours going East and then back home. An absolute joy compared to our tired traditional USA choices. Hopefully UNITED and AMERICAN can somehow update."
Khuyết điểm: "All good even on a full 400 passenger flight!!"
Khuyết điểm: "My husband showed up at the airport but they didn’t let him go to flight because it’s one way ticket. We called but no any help."
Ưu: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
Khuyết điểm: "The airline’s insistence on keeping a passenger limited to only one carry on bag and then weighing to make sure that each carry on item was only 7 kilos was just plain ridiculous."
Ưu: "Flight departure on time and good food service"
Ưu: "Loved the leg room, very friendly staff, the cabin was a nice temperature."
Khuyết điểm: "Based on this flight alone, I have no complaints. Looking forward to flying with Emirates again."
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Khuyết điểm: "again the boarding was an issue. the boarding time was listed at 1:45 am and we arrived at the gate then but there were no announcements about the flight and then the sign said final boarding call. Also for a 14 hour flight there needs to be bottles of water handed out and someone should be on board to clean the rest rooms half way thru the trip"
Khuyết điểm: "I could not pick my seat in advance. It wasn’t clear while booking that this was the case with emirates. I could only pick my seat when online check in was allowed."
Khuyết điểm: "seats wouldn't recline, they say it is a mechanical, I had to sit uncomfortably for 16 hrs"
Ưu: "Cabin crew"
Khuyết điểm: "Nothing i like even."
Khuyết điểm: "They forgot my vegetarian meal"
Ưu: "Friendly crew and more leg room on the Emirates flights"
Khuyết điểm: "Passengers that leave the bathrooms dirty with urine on the floor etc. Not sure what the airline can do about that during the flights. But for longer flights maybe a damp mop or something along those lines would be helpful."
Khuyết điểm: "Takeoff was a bit delayed, but the biggest problem is that we waited over an hour for our bags in Newark."
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Khuyết điểm: "Did not get wheelchair assistance for my dad as requested."
Khuyết điểm: "The crew was not friendly and very slow. I was flying with an infant and a child and have had excellent experiences on a number of other less expensive airlines and I am disappointed that I had bad service on Emirates business class."
Ưu: "nothing"
Khuyết điểm: "I wasn't allocated the seats that I had pre booked by paying money. very annoying"
Ưu: "Everything!"
Khuyết điểm: "Not a single thing. Emirates is terrific!"
Ưu: "Everything felt like first class, in coach"
Ưu: "This was a short flight, but still they served coffee, tea, and food. Amazing."
Khuyết điểm: "Not much to say. All was fine on such a short leg of the trip"
Ưu: "I love that I got a cute little bag filled with things like socks, eyemask, and ear plugs. Its just the little extra things that made it better"
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Ưu: "The selection of tv shows and movies was excellent. Very diverse. The crew were also very responsive to anything we asked (water, questions, etc...) They gave me good advice regarding my connecting flight."
Khuyết điểm: "The plane was an older model, so the touch screen was a bit unresponsive. Our tvs were shut off for the first two hours because of a glitch."
Ưu: "Entertainment selection and legroom were good Entertainment selection included recent movies in various languages and premium TV shows."
Khuyết điểm: "Legroom in economy was good; however, seat width wasn't. You rub elbows with your neighbors while eating. Asian vegetarian meals were nauseatingly spicy - not the "hot" spicy type, but the cinnamon/cardamom overuse type. Most crew members gave a cold shoulder to passengers."
Ưu: "Efficiency and friendly crew"
Khuyết điểm: "Food and the seats were not cleaned properly as well as well as the safety instruction booklets were dirty."
Ưu: "Great airlines, no issues. Everything was great and outstanding."
Khuyết điểm: "NOTHING"
Ưu: "The flight was great. The seats were spacious and comfortable."
Ưu: "Easy booking, seat availability, massive music library."
Khuyết điểm: "Price,"
Ưu: "1. Crew was nice"
Khuyết điểm: "1. Less new bollywood movie choices 2. Delay in boarding 3. Less and repetitive vegetarian food options"
Khuyết điểm: "Had a tough time to get a replacement ticket."
Ưu: "on borad crew Food entertainment plane"
Khuyết điểm: "wheel char request poorly managed in Dubai and Amman Seating area next to crying children for 5 hrs + is horrible"
Ưu: "good leg room. good entertainment. most importantly very efficient operation, in and out always on time"
Khuyết điểm: "i asked for tea three times on ek860 and then i got coffee. no issue i drank it anyway"
Ưu: "Service was excellent. Crew was friendly."
Khuyết điểm: "Touch screen at seat was not responsive. Took many presses on the screen to get it to respond."
The flight was on time and comfortable. The headphone jack didn’t work on my fight making my movie difficult to enjoy.
Ưu: "The crew was very professional and friendly"
Khuyết điểm: "Well for the most part it was my first experience so it was good, thank you."
Khuyết điểm: "Way to small seating area"
Khuyết điểm: "Air Canada needs to step up their game and get better in seat technology."
Khuyết điểm: "Over 11/2 hour late with no explanation."
Ưu: "The extra leg room that you have to pay for."
Khuyết điểm: "Insufficient padding in the “premium” seats. No decent meal selections. The wrap that I had was primarily a tasteless piece of flat bread."
Ưu: "Boarding easy & fast"
Khuyết điểm: "Plane lat, extremely hot, & only 1 explanation with no updates"
Ưu: "I liked that they didn't make a fuss when boarding that I wasn't in the section but needed to board earlier due to a knee injury."
Khuyết điểm: "That they didn't really stop long enough for me to ask for a snack. They asked the other side but as I was on the window seat, I couldn't seem to get their attention."
Khuyết điểm: "Really doesn't fit into the "didn't like" category but my boarding pass said Zone 6, however there was no Zone 6 called nor signage for it. Even the person checking our boarding passes was surprised. Just a comment really!"
Ưu: "Only thing good was the brevity of the flight."
Khuyết điểm: "The aircraft was dirty and ridiculously cramped. Air Canada undermines its brand by flying planes like these."
Ưu: "The service"
Khuyết điểm: "Nothing so far, thanks."
Khuyết điểm: "Very long delay not fair to passengers"
Khuyết điểm: "Delayed flight"
Ưu: "We got home early by about a half hour and the flight was smooth and quick."
Khuyết điểm: "Didn’t find the crew to be as friendly as I have had in the past. They wanted us to pay for headphones. Was travelling alone with an infant makes coordination etc hard. Didn’t offer help or anything."
Khuyết điểm: "Our flight got cancelled in toronto Lester B Pearson Airport due to a snow storm and we were stuck in the airport for almost 24 hours and we werent even offered a hotel for the night. So we decided to book a hotel for the night through Kayak and paid over $200. Went to the hotel and were told there were no more rooms available until the next day. We called kayak customer support and they wouldn't refund our money!! Horrible experience never again! Never flying Air Canada again !!"
Khuyết điểm: "Aircraft was switched for maintenance. Incredibly late arrival"
Khuyết điểm: "Flight late (30 minutes) as mostly with Air Canada, fortunately not cancelled this time as also common with Air Canada short distance flights Not enough space in overhead compartments for carry on. The lady at the boarding makes it sound like that is the passengers fault."
Khuyết điểm: "The prop aircraft that Air Canada uses for the YYC-YEG route are old and cramped. They do nothing for the Air Canada brand."
Ưu: "Video screen in seat back so I could watch movies"
Khuyết điểm: "I forced to check my carry on bag despite the fact that there was room in overhead compartments. Consequently my bag was damaged when loaded onto plane, or when unloaded onto baggage carousel. Disorganized loading of passengers onto plane."
Ưu: "A few turbulents just before landing but great flight crew."
Khuyết điểm: "I didn't like the fact that I paid 14$ for wifi and it kept kicking me off all the time. Also when we landed in Edmonton we circled their airport for half an hour then finally landed and we were stuck on the Tarmac for additional 45 min while we waited to get towed to our terminal. All in all terrible first time flying with air Canada and will never do it again. West jet flight I took to my destitnation was awesome"
Khuyết điểm: "Constant gate changes. Getting a seat number assigned was tedious"
Ưu: "I arrived safely with my children"
Khuyết điểm: "No snacks"
Ưu: "There was a hour delay but once on board the crew and flight was excellent."
Ưu: "Decent movie selection on one of my flights"
Khuyết điểm: "I had booked my Air Canada trip and had a single stop-over while I switched to a different plane. Both of these planes were Air Canada. I Even though I made it through Customs in the shortest time possible, and back through security, I still managed to narrowly make my second flight. They were final-calling my name and actually taking off earlier than expected. Had I been 2 more minutes late, my flight would probably have taken off. I didn't check any bags either, so had I checked one, I don't think I would have made my second flight."
Ưu: "Got free internet for their troubles."
Khuyết điểm: "They boarded us already a half hour late on our plane. Then after we were all boarded they decided to tell us that the pilots had not even landed from their previous flight yet. Once the pilots finally got on board the aircraft they still took another 40 minutes to do their routine checks. Almost two hours later we finally took off."
Khuyết điểm: "The post office lost my passport and I was unable to go on this flight. Customer service was unwilling to provide a solution that did not cost thousands of dollars to rebook and see my family for Christmas."
Khuyết điểm: "Late leaving. Plane packed full. Cramped seating, overhead bins full. Carry on baggage seems unregulated. Air Canada does little to make flying pleasant. Cramped seating getting worse and worse. If you are tall, be prepared to suffer."
Khuyết điểm: "I found the crew members more involved in there own personal conversations rather than the guests.... Trying to get there attention was virtually impossible...."
Khuyết điểm: "Too hot and cramped"
Khuyết điểm: "Plane way too cold, seat would not recline"
Ưu: "The flight attendants were very nice"
Khuyết điểm: "Everytime I have flown air canada they are behind schedule and so unorganized with boarding and their snack suck not everyone likes pretzels. Other air lines I have flown with Opperator much more smoothly offer pretzels or cookies and are on time"
Ưu: "Food was actually pretty decent tasting and priced."
Khuyết điểm: "One of the female flight attendants was quite mean and just had a poor attitude. Glares, muttering under her breath at passengers etc. Overhead storage is just a nightmare! Always filled to the brim. I've heard flight attendants bashing passengers about it openly. Maybe if you didn't charge $25 per bag per leg people wouldn't do this. Something reasonable like 5-10$ would help this problem HUGE."
Khuyết điểm: "So uncomfortable"
Ưu: "Onboard service staff were very good."
Khuyết điểm: "Flight was one and a half hours late leaving."
Ưu: "Crew was friendly and courteous."
Khuyết điểm: "Flight delayed as usual (for Air Canada)"
Ưu: "Good on flight entertainment. On this flight we had a good crew and good staff. However it has been mixed in the past with air canada"
Khuyết điểm: "No food or snack. Only drinks or food for purchase."
Khuyết điểm: "They should have checked the plane before boarding. When the plane was ready to take off they discovered an issue with the lavatory. we had to sit in the plane for more than an hour to get this fixed."
Ưu: "Staff was courteous and friendly. Check-in was quick and painless, despite the mobile boarding pass not working properly."
Khuyết điểm: "Did not ear food or use the in-flight entertainment. Seats are TINY! As a person with very broad shoulders, I found myself literally wedged into a corner as to not bump the person next to me. These planes should not be 3 seater when they are designed for two."
Ưu: "On time/boarding by zone prevents unnecessary gathering at the boarding area."
Khuyết điểm: "Air Canada Boarding agent was rude when I inquired about taking an earlier flight. Her reply was, "The boarding for this earlier flight has now closed- even if I were able to get you on, you would be paying a change fee". I'm tired of the attitude of many of the Air Canada boarding agents."
Ưu: "Staff was at least friendly"
Khuyết điểm: "For a 5+ hour flight only beverages were offered - anything else (such as a snack or small meal) had to be purchased. Very cheap service IMO. The selection of entertainment (movies/tv shows) was exceptionally limited and out of date. Their way of boarding the plane (via zone) is very backwards as families with children weren't asked to board until half way through the plane loading (unless those families had already paid for the more expensive zone upgrades). Most airlines let them load first to give them extra time. My checked bag was 1.2kg over the limit so I had to open the bag and switch 1.2kg of clothing into my carry on in front of the rest of those checking in. What an embarrassment and such foolery. All in all Westjet does a better job for trips across Canada. Will not be trying Air Canada again."
Ưu: "Okay"
Khuyết điểm: "No cookies or pretzels."
Khuyết điểm: "Flight attendant was awful My seat assignment was the same seat designated to crew and my flight attendant treated badly inspite of the error"
Ưu: "Crew members were very helpful and friendly."
Khuyết điểm: "We were delayed another hour on the tarmac for refuelling. Seems like they should have delayed boarding."
Khuyết điểm: "Air Canada has the worst customer service. Hate flying with them"
Khuyết điểm: "They lost my bag which was full of important clothing I needed for interviews this week."
Ưu: "Liked the smile in the faces of the crew as they served the snacks"
Khuyết điểm: "The flight was delayed for more than an hour"
Ưu: "Noting"
Khuyết điểm: "It wascancelled and rebooked for next day. Then the person whi gave me the ticket told me no hotel booked other one told me just take a blanket and sleep in the airport!!!!!! Is that a joke!!!!"
Ưu: "Fast"
Khuyết điểm: "Fast boarding"