Boarding was a breeze and the attendants at the airport were very helpful
We had a significant illness at the last minute. Air Canada was unsympathetic and rude and refused to give us any credit on our unused ticket.
Ran wonderfully and smoothly roundtrip. Could not have asked for more from the staff.
Khuyết điểm: "Not enough space. Tv was glitchy. Seat uncomfortable."
Ưu: "Amazing crew and Ground staff. Check in and bag check in was really smooth and fast."
Khuyết điểm: "Maybe some more options of snacks. In flight entertainment was not working so can’t say much about it."
Ưu: "The crew was very nice and helpful"
Khuyết điểm: "I got charged for bags from Fort Lauderdale to Toronto than Toronto to Halifax"
Khuyết điểm: "On the choice of audio entertainment, it uses Stingray which, just like radio broadcast for each category with no choice of album for personal preference, kind of disappointed. I like the previous menu with album choices."
Ưu: "Very good service"
Khuyết điểm: "Rough air"
Ưu: "New plane in the excellent condition. Leg room in economy not bad. Crew friendly and efficient. Boarding worked well."
Khuyết điểm: "The main meal was pretty dreadful. Grilled chicken with what I think was mashed potato, but it was difficult to be sure. Watery and tasteless. Accompanied bizarrely by a tomato sauce (which did taste of something). Hard to identify the ethnicity."
Ưu: "Lots of legroom. Great free movies."
Khuyết điểm: "No free snacks. You had to pay for headphones."
Ưu: "Boarding very fast"
Khuyết điểm: "Very small plane. No snacks offered."
Ưu: "The steward on the plane was friendly, funny and accommodating to all. He took time to engage some young children before takeoff. Took into consideration who was travelling together and left a positive impression! Plane boarded early and was loaded and ready to roll AHEAD of scheduled take off time."
Khuyết điểm: "Extremely cold on the plane"
Ưu: "Finding my luggage and sending it to me was the best part of this flight."
Khuyết điểm: "Weather was the issue in Toronto on December 29, 2017. However, We're in Canada, Toronto specifically and we've dealt with weather like this NUMEROUS times. For Air Canada to cancel flights 2 times in a row without any further communications with any of us... To tell us when we'd be rebooked, how, etc. is horrible. I work in the transportation industry which is American based and we can handle this much better than Air Canada. Awful... Wendell/Gate Agent said he couldn't rebook my flight until the 31st, but when I got home I called air Canada and she was able to rebook me on the 30th with no issues. Nonsense. Wendell didn't care, he was tired, yawned in our faces like it was acceptable. Awful service. I'm flying with Air Canada on my way from India in the next couple of weeks I hope I get better service. Otherwise, completion will be my only option."
Khuyết điểm: "The fact air canada booted me and my year and a half year old off the plane. They gave me no compensation for the fact that they did this. So not impressed I never made it to Montreal"
Khuyết điểm: "Delayed for almost 2hrs"
Ưu: "Quick easy flight. Everything went smoothly."
Ưu: "Kept us up to date and gave us a lunch voucher."
Khuyết điểm: "We had a 4 hr weight in St John's"
Khuyết điểm: "Connection was two short when flight was delayed 15 minutes would have missed next flight. Had to change to different later flight ended up getting into St. John at a very difficult time to try and find our way in a new place. Flew direct to St. John."
Ưu: "There were no issues on this flight. My screen worked and the flight was ok."
Khuyết điểm: "Delayed, missed connection"
Ưu: "This was a boring flight which is a good thing, no drama, no mechanical problems, no weather problems. More leg room than an overseas flight."
Khuyết điểm: "There was some confusion during boarding."
Ưu: "Seats were nice to recline and the in flight tv is much nicer than tablets etc. The in flight safety video is good and quick easy"
Khuyết điểm: "Seriously? No free snacks? It's ridiculous that you want us to purchase snacks. Something small should be complimentary. Staff was in ok moods but a little edgy. The air was too cold."
Ưu: "Boarding was very well-organised ands clearly explained."
Khuyết điểm: "USB socket broken and non-functioning. Plastic fork snapped and shed tines. A truly ghastly movie selection."
Ưu: "Nothing other than the staff is nice."
Khuyết điểm: "Nothing stands out about this flight."
Ưu: "4 hour mechanical delay."
Khuyết điểm: "See above. I didn't fly as I had scheduled."
Khuyết điểm: "Nothing stands out"
Khuyết điểm: "Booked 2+ months in advance and didn't get a flight on Easter weekend"
Khuyết điểm: "flight was cancelled and I was offered a flight through Montreal with Long connections so I cancelled and flew the next day again through Montreal but with better connections"
Khuyết điểm: "Entertainment system is outdated and not functional"
Ưu: "Once we got underway it was fine."
Khuyết điểm: "6 hrs delay! The flight delays were mostly unannounced and we were sent from gate to gate multiple times without explanation of what was happening. We arrived at 3am."
Ưu: "Delayed and still on time overall great experience"
Ưu: "The crew was friendly and helpful."
Khuyết điểm: "My tv screen was not working, so I had no entertainment for the ride."
Khuyết điểm: "From Toronto to London the price they charge is about the same as I pay from Toronto to Dubai using emirate or ettihad which is twice the distance. Toronto to London is a busy route so why charge such a high fare? Food. Be prepared for food that comes straight out of a cafeteria's frozen items. Entertainment. Slightly better than Turkish airline's which isn't an achievement by any means. Old aircrafts which don't have air vents. They really don't offer anything to you except charge you a lot for the busiest routes in the world. Try other airlines."
Ưu: "Personnel were friendly aircraft was clean"
Khuyết điểm: "NA"
Ưu: "Leg room was better than most airlines as was the food and entertainment choices."
Khuyết điểm: "Our entertainment system was broken."
Khuyết điểm: "Flight was 1 hour late departing."
Ưu: "Space between seats in economy class"
Ưu: "Comfortable flight and attentive crew."
Khuyết điểm: "Other than delays and gate changes, flight was fine."
Ưu: "Boeing 767 is a great aircraft in every way!"
Khuyết điểm: "A shame to connect in Toronto!"
Ưu: "No issues."
Khuyết điểm: "Everything was cool."
Khuyết điểm: "My tv didn't work"
Khuyết điểm: "The plane was on the edge of departure when I rushed aboard. The server waiting at boarding had a patronizing attitude. As if to say, "Why are you late?""
Ưu: "The fact that I could charge my i phone..."
Khuyết điểm: "The lax attitude to service and customer satisfaction there was a problem with the entertainment system, took over an hour to get attention... But no positive resolution..."