ALX check in staff unprofessional attitude, unaware the employer rules & regulations and so much traylers suffer due to check it n staff non guidance approach
Ưu: "Very helpful and kind crew. On time boarding and departure."
Khuyết điểm: "If the crew cleaned the toilet more often and picked up trash from passengers and worked faster."
Ưu: "Excellent crew and great food."
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Ưu: "All is well"
Khuyết điểm: "Everything is excellent"
Khuyết điểm: "The lounge is a bit far from the departure gate, so I waited with regular economy class travelers. It would have been nice to have had a closer dedicated area for business class."
Ưu: "yes. great travel and crew"
Ưu: "Sevaral bathrooms available. Flight attendant wotj good attitude"
Khuyết điểm: "Boarding process"
Khuyết điểm: "Delayed flight for no apparent reason"
Ưu: "Convince, as this is good direct flight from Nagpur."
Khuyết điểm: "Improve quality of crew and service from Doha to Nagpur sector."
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Ưu: "Everything is perfect"
Ưu: "The flight attendants were outstanding. Anticipated requests, were readily available and attentive without hovering over you. QSuite was superb. Food was excellent."
Khuyết điểm: "Nothing. Everything was fantastic."
Khuyết điểm: "Need to improve wheel chair service at Doha."
Ưu: "Plenty of beverage service and food was very good."
Khuyết điểm: "The other passengers were often rude and uncivilized. I guess Qatar couldn’t do anything about this."
Ưu: "Great crew, aircraft etc"
Khuyết điểm: "General - King Hamad airport is brand new and yet there still aren't enough gates to comfortably service all QA aircraft."
Ưu: "The airplane and clean"
Khuyết điểm: "The seats destination between them very small"
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Ưu: "I had a family emergency and couldn’t go. I wasn’t allowed to switch my flight or change it. Lots of money spent with nothing in return. Unfortunte."
Ưu: "Our connecting flight was only 1 hour after reaching Doha. They placed a crew member to receive all the passengers that needed to make that connection. Very very useful. Our luggage was made it to the short connection."
Khuyết điểm: "Too long, lol"
Khuyết điểm: "None"
Ưu: "The long flight from Houston to Doha was good."
Khuyết điểm: "The short flight from Doha to Nairobi was uncomfortably because of dry air in the plane."
Khuyết điểm: "Nothing"
Khuyết điểm: "I used Qatar airways 3 times so far. In the last flight, were a connection has 8 hours between 2 flights, they deny me to stay in a hotel. The last 2 flights which have exactly the same schedule, I used the hotel in that 8 hours between the 2 flights. I asked why, they told me that my ticket is not eligible to the hotel, although, I bought the last two times from Kayak, with almost same price. My first flight with Qatar Airways was on July 2017. My second flight with Qatar Airways was on August 2017. My third flight with Qatar Airways was on Jan 208."
Ưu: "Checkin crew was rude and was not at all respectful"
Khuyết điểm: "Checkin crew was rude and was not at all respectful"
Khuyết điểm: "Good service"
Ưu: "see above"
Khuyết điểm: "see above"
Ưu: "All around a great experience."
Ưu: "Food, seat, overall comfort and timeliness."
Khuyết điểm: "The entertainment system was not working - on a 12+ hour flight..."
Ưu: "Food for kids wasn't great my kids did not eat while traveling more food choices like fruits and cereal and milk and stuff would have been much better please take a look at kids nutrition chart and popular food for kids I think need attention I have a lot food service mangament experience and own one now thanks"
Khuyết điểm: "N/a"
Ưu: "Generally good experience at least as far as a very long flight with two children can go. Good food with plenty and quite healthy snacks for kids. Very friendly and attentive crew, comparably comfortable seats, clean and comfortable bathrooms (what not always has been my experience with other airlines)"
Khuyết điểm: "Due to a misunderstanding at check-in we have been seated away from a baby bassinette (although booked) to sit together with my husband, nobody asked what my preference would be (sitting as a whole family or having a bassinette) and a 17-hour flight with a 9month old baby constantly on my lap was challenging. Also a very disappointing selection of films and documentaries for adults. I ended watching a kids movie with my older daughter and it was the only thing I found appealing. Kids section very good though, my 5-year old was glued to the screen and all the options had my approval :)"
Khuyết điểm: "The flight departure from Dar was moved up an hour and the congestion at the airport made it close. Also I need a name tag on a checked piece of luggage. When I asked, I was told that none were available. The check in person was not pleasant or helpful. I also had to watch to make sure that the luggage labels were attached to be sure that they would make it to Chicago. Once on the plane there was an unrudy boy sitting in front of us jumping in his seat, never wearing his seat belt kicking the seat, turning on the light beating on the tray table, calling the flight attendant. The adult ignored the child through the flight. It was one of the worse experiences I have had on a plane. I would have to think very hard before I fly Qatar again."
Ưu: "Had a great experience with this flight"
Khuyết điểm: "Nothing"
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Ưu: "this was very different nice service, crews with courtesy and ready to listen to any problem.Pauline."
Ưu: "everything went perfect , tank you KAYAK"
Ưu: "Ground Crew was friendly and did adjust my seating."
Khuyết điểm: "Food quality was average. More choices needed."
Ưu: "Cabin crew were excellent, very nice and accomodating"
Khuyết điểm: "Check in staff and customer service reps were unprofessional and unhelpful. We had an 8 hour layover on both legs, no access to the lounge or a hotel was provided. I explained we were on our way to our wedding and it would be nice to have some rest. They were rude with the way they told us no, they even suggested we sleep on the floor of the airport. We ended up paying for the lounge, but then so did about 1000 other people, there was no room for us to sit together. My wife's allergy free meal wasn't provided on the first flight. We had to speak to about 5 people to get a meal ticket at the airport and they were very reluctant to give us one. I told them she was hungry and needed to eat. They told us we could take the meal we got with the ticket on board, when we went to use the ticket we had no choice in meal, were given a coke at 6am and weren't allowed to heat up our meal or take it on board. In summary, all the cabin crew on all 4 flights were excellent. Staff at Doha airport were incredibly poor."
Ưu: "Flight was good. Cabin crew very good. Food good."
Khuyết điểm: "Qatar Airways check in at Heathrow was a dis-organised shambles. Arrival at Qatar Airport passport control was even worse at 12.45 am. Long queues,very slow to move, police checking passports unbelievably slowly. Retina scanners should speed up the process. Why then take 5 minutes to check each passport? Poor advert for Qatar, after nearly an hour of queuing I would think most passengers wished they had gone somewhere else."
Ưu: "Friendly crew Good choice of food and beverage"
Khuyết điểm: "Aircraft changed without notice Trapped in cramped window seat No storage bins IFE strobing windows tabs and would not switch off Useless design of chair lead to loss and destruction of my Kindle"
Khuyết điểm: "No entertainment"
Khuyết điểm: "Steep decline in food quality"
Ưu: "Staff was very courteous overall service excellent"
Khuyết điểm: "Seating... our seating was changed so we did not sit how we would like"
Ưu: "Food and entertainment"
Ưu: "Great Crew, seat space was great too"
Khuyết điểm: "The cabin sound proofing can be improved. Especially the clicity clack from passengers eating. The pre boarding space was very limited."
Ưu: "Crew was friendly. Flight left on time!!!!!! :)"
Khuyết điểm: "Food was served too late. Unable to get a bottle of water as I was dehydrated."
Flight left several hours late , best part we have been sitting for a hour 20 ft from the gate waiting for someone to park us. This will be the last time I will fly American from Phl . I am going to United and ewr instead. This is the last straw for me.
Ưu: "Crew was very nice and plane was clean."
Khuyết điểm: "I was exhausted and wanted to sleep on my late night flight but my seat did not recline (broken)"
Ưu: "The Captain was well spoken and informative. The entire crew really seemed to care. They were so efficient. All of this happened in white-out conditions, on the Sunday after Thanksgiving—the busiest travel day in history! They were AWESOME. And the gate agents took advantage of 3 people who didn’t show to let my family sit together, which I really appreciated."
Khuyết điểm: "The flight was great. I just want American Airlines to stop donating any money at all to those horrible, treasonous Republicans!"
Khuyết điểm: "Taxi time on both ends were ridiculously long."
Ưu: "Got me to my destination"
Khuyết điểm: "Attendants were less than welcoming with NO sense of humor. I found an empty whiskey container in the area under the seat in front of me. When I jokingly said that I found it empty and could she refill it for me, the attendant went off on me, telling me that she was too busy and couldn’t take it"
Ưu: "Crew was great."
Khuyết điểm: "Between mechanical, weather, lightning, fueling/routing delays; I have been pushed back at least 4 hours from my original arrival time at my final destination."
Khuyết điểm: "Old plane. No seatback entertainment available in plane."
Ưu: "The flight crew was pleasant!!"
Khuyết điểm: "The seats in that plane felt cramped and had less space."
Khuyết điểm: "It was way too hot in the aircraft"
Ưu: "Flights were on schedule and my daughter got to her final destination early!"
Khuyết điểm: "Everything was great!"
Ưu: "plane was completely full , but the seating seemed comfortable for the short flight ( 1 hour )."
Khuyết điểm: "bags were a bit delayed in delivery to baggage claim."
Khuyết điểm: "The delayed flight was an issue, this caused me to miss my connecting flight. Punctuality is very important to me and should be to your airline."
Ưu: "Everything was good. Bear in mind flight was under 1 hour and I slept the whole time."
Ưu: "The inflight entertainment and WiFi was great."
Khuyết điểm: "The food could’ve been better"
Ưu: "crew was nice"
Khuyết điểm: "very very old plane"
Ưu: "Did not experience food or entertainment"
Ưu: "The flight was on schedule."
Khuyết điểm: "They ran out of good food choices and only had the snack plates left."
Ưu: "The plane and crew were good."
Khuyết điểm: "The adult movie selection was not interesting. I ended up watching a children's Disney movie that proved to be more entertaining. What caused my discomfort during the flight was not due to British Airways or American Airlines, but rather was a problem at the Frankfurt terminal. I could not take a bottle of water thru the security check and there was no water fountain after the security check. I have a lot of food sensitivities and cannot drink bottled water. It was only at the end of the flight when I was desperate for water that I discovered I could get some tap water from a flight attendant."
Ưu: "The fact I was able to go home."
Khuyết điểm: "The plane is old and there was combustion smoke smell in the cabin. The seats were also old and looked like repairs were made in some instead of replacing them. There were no TV’s in front of my seat reather the ones projecting on the corridors. Food was full of poor GMO ingredients with palm oil and high fructose corn syrup..... a disgrace coming from Italy."
Ưu: "Boarding and flight was on time."
Khuyết điểm: "Nothing"
Ưu: "The crew were friendly and helpful."
Khuyết điểm: "The plane was incredibly old and outdated. There were no plugs for power/charging, there were a few tiny screens scattered around for one movie as entertainment. It was so uncomfortable to not have individual screens for entertainment. The food was awful. I would not want to take this flight again."
Khuyết điểm: "Just never enough leg room❗️"
Ưu: "I like to party. But besides that, I like flying with my instruments and not having to gate check them. Yay!"
Khuyết điểm: "I didn’t like the way the employees were so friendly! It was not fair. I wanted to be angry and my opportunity was taken from me!"
Ưu: "Big comfortable plane."
Khuyết điểm: "No entertainment, no food at all."
Khuyết điểm: "New cheap fare is honestly offensive trash."
Ưu: "Free entertainment and food. Timely departures and arrivals."
Khuyết điểm: "Went to Iberia desk to check in only to be told to go to AA desk instead at a different terminal. Directions could be clearer."
Ưu: "The crew was great! They did big effort to speak in Spanish! And also they are kind in every thing!"
Ưu: "Left early, crew was friendly"
Khuyết điểm: "Bought a seat that was explained as not having another passenger on either side, but it was just two seats in a row."
Khuyết điểm: "Wifi was not working in the airplane unfortunately. You could connect to it but it was not working at all for anybody '"
Ưu: "Boarding was very efficient"
Khuyết điểm: "Stewardess were not very friendly. Plane apparence inside was not updated needs overall refurbish Having to pay extra for 1st luggage and seat selection"
Ưu: "The flight was on time Crew was nice"
Khuyết điểm: "No entertainment"
Ưu: "Staff extremely friendly and helpful"
Khuyết điểm: "Old plane with no individual tv screens!!! Didn't know these planes still existed!"
Khuyết điểm: "delay, then no sandwiches available for purchase onboard during a 3-hr evening flight"
Ưu: "I changed my reservation in Hartford. Crew were extremely helpful."
Khuyết điểm: "I ended up getting to my destination 6 hours after what I had planned."
Ưu: "It was on time boarding and landing"
Ưu: "The movie, game and music selections were good. However, my son was only able to connect to the Disney movies. Something was wrong with his monitor."
Khuyết điểm: "Food was awful! Service was hit or miss. One flight attendant was very curt in asking about beverages. They seemed to be impatient. Also, comfort level was poor. I am only about 5'2" but I thought leg room space was tight."
Ưu: "Flight took off and landed on time."
Khuyết điểm: "Nothing really. A very typical flight."
Ưu: "I got to my flight with ease, my flight was on time and the pilot did an excellent job of taking off and a picture perfect landing . The attendants were quick to respond to my needs, ( I needed some trash thrown away and I had a request for coffee)"
Khuyết điểm: "More space in coach. If there was a larger person next to me it would have been a different review"
Ưu: "Getting the flights was easy, used kayak. Tickets ultimately were purchased through priceline."
Khuyết điểm: "Flight was a round trip flight and American Airlines (or American Eagle, which is it?) changed my flights and I went from an hour layover and arriving at the time I desired to instead a three and a half hour layover and arriving after midnight."
Ưu: "Seats reclined, beverage service."
Khuyết điểm: "Wish movie would have been a better movie, not animated."
Ưu: "Staff was nice."
Khuyết điểm: "Everyone that worked for AA was so friendly and nice. My flight was denied for about 3 hours and I arrived in Miami so late that I lost a day if vacation. I called AA to tell them and was told I could have been compensated for the trouble but I had to call the same day as flight (mind you I landed in Miami at almost 9pm and was too tired to call them.) so I lost any compensation."
Ưu: "Flight cancelled. Got routed through Aviancs."
Khuyết điểm: "NA"
Ưu: "Affordable first class seat - very unusual for AA"
Khuyết điểm: "No complaints"
Ưu: "Pleasant crew, on time leaving, early arrival, smooth takeoff and landing."
Khuyết điểm: "Didn't use entertainment."
Khuyết điểm: "This flight never happened due to an airport and schedule shift caused by the first leg being cancelled."
Khuyết điểm: "N/A had to change my flight. :("
Ưu: "Gage changed from A13 to A17. Got to know this from Kayak. Great servicr."
Khuyết điểm: "Didn't get real time updates from American airlines."