Hilton Beirut Habtoor Grand

To be honest, I regret to choose the hotel but at the end of the day my fault as I didn't read enough about its location. The hotel didn't save transportation to Beiruit at reasonable time. It saves at 10 and 3 which could be suitable for some but not for example after 7 pm where the people come for tourism can go out downtown. Also I saw in some hotels they save some shuttle buses to pick the residence from sown town back to hotels at specific times. Also the hotels no save shuttle service from and to the airport

As I mentioned earlier 1- transportation arrangement from the hotel to downtime and airport 2- Internet service (yfi) very poor every time you have to log on once you leave it for a second. This is the first time in 5 star hotel you have to pay for having fast internet services 3- The room is not fit at all my expectation which I saw in the pictures presented on tour site and YouTube videos for the following reasons - It mentioned in description before I book in the room is fit for four for adult persons and I booked accordingly but what I found when I arrived the followings # The room is small just only fit two persons # even so the room was no ready when we arrived although we arrived very late @ 2 am 2nd July. Only one delux bed and only one small bed which let us wait long time to save another bed and we were very tired as you know because we arrived very late. The room should be ready before we arrive # the small bed was very boor regarding its height and not comfortable from furniture point of view (I mean the cover (mattress). This let us suffer in sleep. We asked the staff to save for us similar deulex but they said not available We asked to change the booking to two small rooms one for children and one for the parent as the room can not fit for the four persons but we found that we will pay the same amount of money again. If so why the hotels from the begging said from the begging the room is fit for four persons and he has the information about the age of the children # When adding the two beds to the room, make it very narrow which made our movement is very hard as no space become available # This also apply to the cupboard which is very small # The light in the room is very, very, very, or extremely poor I wonder why it is so and never seen it even in three star hotels 4- Cleaning, a lot of mosquito