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Grand Hotel Villa Serbelloni did a fantastic job of taking care of us - very comfortable room, welcoming staff, and wonderful facilities. They were great with greeting you by name, suggestions on activities and arranging dining reservations. It didn't matter if you pulled up in a Bentley or not ( we didn't)
An old school classic hotel
Although there was a lot to like about the classic and dated feel of the hotel, there was certain areas where things need to be brought up to modern day times - like being able to have a cup of tea on the terrace before 10:00am.
The hotel staff was very accommodating. I asked if they could find the Venice marathon on TV and they found it. They massage person was willing to stay late to fit me in. The staff in the fitness center was very helpful.
The bed turn down in the evening could have left a piece of chocolate or something
Wery fine hotell, service at top,good orchestra every night. One of the best 5 star hotel.
Gorgeous hotel in a beautiful Italian lakeside town - spectacular setting, beautiful gardens - hard to get to but worth it - rooms and hotel kept very clean - crisp linen bedding - Concierge very helpful with car rental, day trip to visit nearby villa, dinner reservations etc. - delicious buffet breakfast
Didnt realize Bellagio was so far north - hard to get to as you have to navigate along a steep, narrow, winding road - We did not know that you could take a car ferry from Como which would have made things a lot easier - However, the hotel was beautiful
Limited and costly use of the Internet or Wi-fi
The only good thing about this hotel in all honesty was the location in Bellagio.
First of all this is a rather pricey place. That is fine if the hotel is worth it. 5 * this is not, I can't even push to a 4 *. This was supposed to be the best hotel in Bellagio so we chose to stay here for our friends' wedding in Varena. The hotel staff was cranky - not a smile on anyone there, if you ever could find someone! I felt like I was in the movie The Shining. The hotel was very depressing, really in need of renovation. It smelled old and musty-- there were lace doilies with plants throughout the hotel -- I felt like we were staying with Grandma! Electric outlets in our room didn't work, nor did the safe. Every noise could be heard in the hotel, doors slamming, echoes. I do not recommend you stay here.
Staff very eager to please
Sadly our well behaved dog was restricted to room and non-public areas. He was welcome in the village terrace bars and surely could have been also welcome in the hotel casual terrace bar. We can find hotels more accepting of dogs. Hence my non-recommendation below.
We were made to feel so special and nothing was ever to much for the wonderful staff
We have stayed at the Villa Serbelloni three times and have enjoyed the elegance, romantic ambiance and comfortable rooms. The food was excellent in both dining rooms and the service excellent. The concierge gave us good information. We were also given an upgrade....great.
there is nothing we did not enjoy about the hotel.
Mistral restaurant, quality of room, location and view; pool and lake swimming; access to ferries to wide range of destinations. The sommelier at Mistral was outstanding, as was all the service there. Our room (park view) was superb, spacious, elegant and had a balcony.
The outdoor cafe - under the pergola - had much poorer service and value than any other part of the hotel and was disappointing.
One of the top hotels in the world. Every aspect of the stay was excellent.
Tọa lạc ở Bellagio, Grand Hotel Villa Serbelloni trên hồ, cách Cổng Bellagio và Dinh thự Carlotta 15 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm dịch vụ xe limo/xe đưa đón hạng sang, dịch vụ giặt ủi/giặt khô và quầy tiếp tân phục vụ 24 giờ/ngày. Khách sạn này có 4 phòng họp để phục vụ các chương trình hội thảo, sự kiện. Với khoản phụ phí nhỏ, khách có thể sử dụng dịch vụ đón khách tại nhà ga; ngoài ra còn có bãi đậu xe có người phục vụ miễn phí trong khuôn viên.
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