Belroy Hotel

On entering the hotel (04/10) we had to go to a hotel 2 doors up for our keys. there were no staff in our hotel the whole time we stayed. It felt like the other hotel and their guests were more valued and we were just dumped out the way. On the first evening there was a leaking ceiling in lounge area near electricals. My partner had to go to the other hotel two doors up to report this, this was cleaned by a member of staff (may i add on leaving 6/10) the towels were still on the floor. Unfortunately we were unable to have a shower during our short stay as we could not get any hot water and when looking for staff to rectify this there were no staff available in the building and even the hotel up the road. When checking out there were still no staff but a box appeared with a label for drop off keys, customer service through out this stay was horrendous. Overall the experience was awful. The cleanliness of the hotel room was at an extreme low the photos will speak for themselves..do not recommend this hotel.

Cleanliness and location was good

Blinds on window broken, beds too lumpy, toilet and shower shared accross landing. No extra pillows or blankets, room small and shabby, cold room, rusty, dirty radiator. Lounge not open at night no breakfast option, hotel reception manager not there most of the time. Noise from other rooms and outside.