Suites Studio Plenitud

Lilia, the hotel assistant, was incredible! We are non-Spanish speaking Canadians, and given this, were able to feel completely welcomed and have any issues or questions addressed by Lilia. She was wonderful! Best experience ever. She even, unhesitatingly, kept our personal belongings in her home while we toured the city for the day after checking out when the concierge refused. The room was beautiful, especially given the price. Wonderful views, amazing location and great amenities (gymnasium, sauna and access to courtyard, restaurant, etc.). I would highly recommend this place!

Julio Torres, the concierge. It was clear from the first time he saw us he made up his mind he did not like us, regardless of who we were or acted as individuals. My husband is covered in tattoos, so whether it was this or that he may have taken us for American or doesn't like Caucasians, it was clearly personal and made the overall experience less enjoyable. He would stare us down, with complete disdain, sneer and scoff at us anytime he saw us, it was almost unbelievable. So much so, we avoided communication with him whenever possible. Complete unprofessional, especially for someone who is literally a public servant, representing the company and responsible for the needs of (All) guests. We literally did not experience anything like that from ANY other citizen in Columbia, otherwise, everyone else was completely pleasant and went out of their way for us, as tourists.