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They never answer the phone, emails, or even facebook messenger! I booked a pre-paid free-cancellation room and tried for around 2 months to cancel and get my refund due to COVID. I am yet to hear from them. Called tons of times and always "took my information to call back", never called back.
Lovely customer service. Cute hotel in the middle of Copley Square. Hot chocolate in the lobby after a chilly Boston day - how nice!!
Front desk staff was very friendly and helpful. Short walking distance to attractions.
Check out was not until 12pm, maid knocked on door the door four times from 8am till 11:36am. Felt like was being rushed out.
Comfortable room and helpful staff.
House keeping staff entered the room without knocking and need to be more aware of guests who are in their rooms.
Partiers too noisy
Comfortable beds. Nicey decorated room. Pleasant staff.
Party crowd in the hallways from 3:30 until 4:30 am even after I asked them to quiet down. Valet parking is $ 50 while a public parking lot is accross the street. Breakfast not included.
The staff was very friendly and helpful. Great location, No restaurant,
Two nights I could hear the tenant above me as it sounded like he was bouncing a bowling ball. Only lasted a few minutes each night but not desirable at 11 pm
Great Boston Hotel
The hotel staff was so courteous and friendly! We were traveling for our anniversary and they were so nice to upgrade our room AND allow us early check-in after we arrived from an early morning flight. I liked the proximity to Boylston and Newberry St. I would definitely recommend this hotel to anyone traveling to Boston.
If the hotel was located a little closer to the freedom trail, it would have been perfect for our trip! We didn't mind walking, but did notice it wasn't as central as we thought.
The style of the hotel, convenient location and valet parking were nice. They were accommodating with our bags since arriving early.
There was nothing spectacular about this hotel. They made us wait until after 3 pm to check in. I gave the woman at the front desk our phone number while we walked around the city so she could let us know when our room was ready. We walked back to the hotel, it was after 3 and still couldn't check in so we waited in the lobby for about another 30 mins. We finally approached the front desk again and it appeared they had forgot to tell us it was ready. The rooms were nice and location convienent but that's about it. It worked well for one night but I wouldn't stay there for an extended period of time.
Tiny Bathroom, Big Hospitality!
The staff was very friendly and helpful. The room was beautiful and very clean. Andrew and the valet boys were wonderful. Very professional.
You could barely turn around in the, less than spacious, bathroom.
Easy check in, clean room and great location. Staff was friendly, professional and eager to help. I had an issue with the town car service they provided (no fault of their own) and they resolved it promptly with apologies. recommend without reservation.
The convenience of the location next to Prudential with some of the best local fine dining, and the hospitality of the staff deserve special recognition. The overall ambience is excellent; I highly recommend this place.
Location is centrally located
The room was small and not noise proof
Great design, wonderfully comfortable bed.
We lost all the power on one side of our room, so our TV and outlets did not work.
When the hotel changed hands, the new owners closed the sports bar and opened a "bistro" with a limited menu and overpriced food. This was disappointing.
nice people. Central location
small bathrooms, low showers
too expensive for such a class
Enjoyed its old world charm and hope will not all be lost in the forthcoming 'improvements'.
Yes. We were woken on our first morning to water coming through our bathroom ceiling. We had to move rapidly twice- first to a smaller room which we rejected and then to an acceptable one. In the rapid course of the move , my nightdress was lost and found 2 days later. The hotel did reimburse for a replacement.
Very poor bathroom about which I complained - we were moved to another room. This should not have been necessary. I did not like the ;a la carte' breakfast menu which menat we were charged for each separate item.
lots of character very quaint untouched by modern surroundings
in places parts of hotel looked tired
Copley Square Hotel ở trung tâm Boston, chỉ cách Copley Place và Quảng trường Copley 4 phút đi bộ. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm dịch vụ nhận phòng cấp tốc, dịch vụ trả phòng cấp tốc và báo miễn phí ở sảnh. Có kế hoạch tổ chức sự kiện tại Boston? khách sạn này có khu vực tổ chức rộng 140 mét vuông, bao gồm phòng họp.
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