La Quinta Inn Suites by Wyndham Brooklyn Downtown

The hotel is both in a quiet place in the brooklyn, as well as nicely located near several subway stations to Manhattan as well as city hall Brooklyn.the breakfast was well packed and featured a nice eating nook, staff also kept it well stocked like clock work. The rooms were nice and tidy featuring a decent amount of space.

When first arriving the hotel booked us in a room where someone else was already staying, laundry bags are left through out the hallways & elevators during cleaning hours, the cable kept going on and out, vending machines were completely empty, and while trying to go up in the elevator we were met with a mattress coming down in which we were forced to use the stairs.

at first, the location was not supportive enough to the public transport, the staff was rude and unprofessional, at one point of my three day weekend stay the door to my room on the third-floor room 14. the doors lock wasn't functioning properly and I and my three very children slept the first night without knowing, mind you two of which are girls. my youngest is a girl and the oldest, so I was very frustrated with everyone I came in contact with at the front desk. this Indian looking guy who checks us in he seems clueless about the situation and coming from breakfast the Saturday morning. which at that point we discovered the problem. the black guy who I spoke to on my way to a reservation dinner/party, was the oldest which was a twins birthday celebration. this black guy smiled told me that he would take the matter up with his supervisor and took care of the problem. We return me and my two daughters and my son to the front desk that was empty, so we proceeded to our room thinking that the staff looked into why the door to our room wasn't locking. the door wasn't locking, so I immediately check the room to make sure it's safe and the kids were safe as well. told them to call my phone if there was anything wrong just dial my number. I'm heading back to the room. I head to the front desk where I met a Spanish lady who proceeds to argue with me and tell me that she had no idea about the problem. she was rude, unprofessional and very disrespectful. I quickly took a step back and remind this staff member girl that my three (KIDS LIFE) is at (STACK) here and I would not hesitate to call the proper authority. At this point, she made a very disrespectful comment like (I should go ahead and call). I pull my phone up to both her and my face and say I'm calling the police this is unacceptable. She later realized that the situation was clearly their fault and I was very concerned about the safety of the kids and my self.

Everything. My youngest coming to me saying that she was scared and she can not sleep. The so call staff gal who just realize how serious the situation was offered to witch rooms for the remainder of the weekend. Not the best experience and very unprofessional staff members. My place of stay was (La Quinta Inn and Suites by Wyndham Brooklyn Downtown, 533 3rd Ave, Brooklyn, NY, 11215