Cartagena Khu nghỉ dưỡng

Ưu điểm: Water leaks in room. Very unprofessional treat at check in. Elevator must be seen by a technician. It does not stop at 9. And the other one does not work at all.

Khuyết điểm: Not a 3 star hotel. Not recommended it Very disappointed.

Ưu điểm: - place in center of Main Street so really easy to get to everything - staff was very helpful kind and smiling - all inclusive is a good plan for your holiday it take stress of always having to eat out pay for all etc - pool good temperature and clean also lifeguard is kind and on the ball - very very comfortable bed and air conditioning in the room - bar generous amount of alcohol in drinks and serve wine free of charge in evening

Khuyết điểm: - Wifi no wifi in the rooms and restaurants and poor quality in lobby and by the pool - no tv channel in English only Spanish!! - no hot water for 2 days (pipe had broken) but everytime we asked they said 25min for hot water ... Breakfast buffet always same ok for 1st days but after 11 it’s a bit repetitive - bar choice of cocktails poor and served in plastic cup picnic style

Ưu điểm: Location,breakfast was excelente.

Khuyết điểm: The air conditioer in my room was not working rlght.

Ưu điểm: The included breakfast.

Khuyết điểm: I had to check out early and the staff was non-responsive and not helpful at all. The room was horrid - old and needed updating. There also was no WiFi in my room. In this day in age, how is that even possible?!

Ưu điểm: The towels services

Khuyết điểm: The 15 floor tower has only one elevator, small, old, slow. The other is out of service. The water do not reach all the time to the top. The rooms have strong mold small. The AC leaks. We found cucarachas, bus, inside the room. The shower was with a fabric curtain instead of a plastic one. The food was full of carbohydrate, little vegetables, no seafood, the fish was slided and deep fried. Entertained was more a bully to the guests than shows. Some hotel crew was somehow rude.

Ưu điểm: The value for the price.

Khuyết điểm: The variety of the buffet menu.

Khuyết điểm: This is the worst property I have ever stayed at. I had them change my room and even still was not happy. The elevator didn’t work, and the 1st room was a disaster. I pulled down the blind and many pieces of it fell on the bed. The door was not sound proof and didn’t have a functioning chain. The bathtub enamel was separating and would have cut my foot if I got in it. There is mold on the walls and baseboards. There is no hot water. The second room wasn’t much better. The bed was about as comfortable as sleeping on a cement sidewalk. I have never been more disappointed in a hotel in my life!

Ưu điểm: Bad staff, particularly security. Horrible beds, dirty and outdated.

Khuyết điểm: Charged misterious extra fees. All inclusive food is bad. Rooms are terrible . A total rip off.

Ưu điểm: The staff were nice.

Khuyết điểm: The AC and elevators didn't work well. We sweated all night long in a sub par room that was overpriced. The staff were accomodating, but building is old and needs lots of system updates (AC & elevators). Definitely not worth what it costs to stay there.

Ưu điểm: Has place in the beach, nice pool, and a really nice all inclusive

Khuyết điểm: .

Ưu điểm: Just the location to be honest

Khuyết điểm: To have a functional safe, a clean room with no rare smells, and an AC that works well and quietly, and i almost forgot functional elevators :)

Ưu điểm: Nothing - we will never stay here or at an associated property again, and would strongly recommend anyone from staying here as well

Khuyết điểm: Of the last 5 years of 1500+ nights in hotels, I have never encountered a worst place to stay in my life. This is unlike any other property with rules and processes carefully designed to make a guest's experience challenging. 1. Check-in only takes an hour at the front desk, accepting payment usually results in US banks blocking your card due to suspected fraud, and guests can count on another 30 min before room inspection can be complete and a key is obtained 2. Wifi is non-existant 3. There are strange restrictions around where you can move around the hotel as well taking your room towel out of the room (really?) 4. Exercising "discipline," redundant process, and rules requires a lot of monitoring and staff, and the hotel has impressively invested plenty of manpower in that area 5. Oh and don't dare leave your key in your room, it will only take several hours for the hotel to find a locksmith...one would have thought to keep duplicates right? 6. Though it is all-inclusive, the alcohol quality is bound to make you sick and the food is mostly uncooked. Be prepared to eat/drink outside for all 3 meals. I am surprised that the hotel is still up and running. We were a group of 8 who spent most of our time outside the rooms, but whatever moments were at the hotel, were not conducive to a convenient existence.

Ưu điểm: Everything was just perfect. The staff was amazing. The location was perfect 10 minutes into the city and 3-4 minutes away from the airport. Will definitely stay there again.

Khuyết điểm: The food for breakfast in the morning was not what I expected but overall eatable.

Ưu điểm: Hotel is amazing. Food, cleanness and attention.

Khuyết điểm: It’s better to stay in towers side of the hotel. I had a bad experience with food in the other part of the hotel.

Ưu điểm: They have sevaral pools for children. Room service was good.

Khuyết điểm: Food is not so good and it's expensive. They take long time to bring your order, even a simple beer. There were not many options for peolpe intolerant to dairy products. We had a problem with the air conditioner, it dropped a lot of water on a bed. They should have offered us another room while they repaired it, but we had to stay there until they finished their work. We had to buy soap because they didn't give ud additional soap, just the first day. When we arrived to the room, one bed had the sheets and the blanket stained. It was disgusting.

Ưu điểm: The gym had good workout equipment. The menu for room service had a great variety at night. There was always a taxi ready and available to take you where you need to go.

Khuyết điểm: I didn’t like how the room key would deactivate often not letting me get in my room and having to walk back down to the lobby and get a new one.

Ưu điểm: I loved how many games and different pool games and slides this place has. Kids had a ball! Not so great for adults without kids. The restaurant upstairs and the adult only pool upstairs is great

Khuyết điểm: I didn’t like the bars in lobby, they had zero wine list, service was slow. The restaurants service was not good, a lot of staff yet poorly trained. We had to scramble to get a waiter to come to our table, or get utensils, Pool service, more coffee etc. It’s just not very organized. Nice people just not trained properly.

Ưu điểm: Plenty of swimming pools. The restaurant on the top floor is very good.

Khuyết điểm: The Sports Bar is inactive. I was hoping to watch the Champions League final there. They projected it, instead, in a lame conference room. So we went to another bar.

Ưu điểm: LOVED the rooftop swimming pool

Ưu điểm: The pools and the room view are great. People are nice.

Khuyết điểm: The service at the restaurant and pool was very slow and disorganized.

Ưu điểm: The breakfast was great cleanliness was great overall it was very good

Khuyết điểm: I was hoping it had a store with toiletries water, chips, etc.

Ưu điểm: The breakfast was rich and varied, they also make omelettes on the spot for you. The beach is pleasant and well staffed. The room was very spacious and bright (I was on the seventh floor)

Khuyết điểm: The check-in was very slow, with a lot of paperwork involved. The service by the pool in the afternoon was quite slow and unfortunately when you are on the beach, you cannot order a coffee or other drinks. Not much to do in the surroundings.