Hyatt House Charlotte Center City

The location was the best thing about the place and the beds were comfortable and clean.

They were remodeling - locked out of our room three times then finally had to change the key thing, ran out of food at breakfast each day, never stayed anywhere that didn’t have shampoo, conditioner, etc. in the rooms. Some of the staff were very friendly, ut others were downright rude.

The only thing I liked was the kitchen.

The make shift bar and breakfast area. While I understand there were renovations ongoing, I do believe the Hyatt could have accommodated the guest better than what was on hand.

Location is excellent for downtown (here uptown). If uptown Charlotte is where you plan to stay. And it is next door to the basketball stadium and walking distance to the nascar hall of fame. Also rooms are spacious and air conditioning efficient and quiet.

The major item were the renovation works. Which should have been mentioned in the reservation since they were a nuisance. There is a temporary breakfast room, and breakfasts itself is truly terrible, with lots of stuff missing. On Sunday at 9:30 there was hardly anything left. The swimming pool is a joke, basically a bathtub. Valet parking ok but expensive. Did I mention that in the evening the main entrance is locked and the room card does not open it ? Every time I had to call the night porter. Very large room, cleanliness ok but far from perfect. Good coin laundry but not laundry service and when I tried the first time, no coins available at reception. Personnel good though. Never again, my colleagues stayed round the corner for a very similar price with much better service. And I feel that booking should have advised of the renovation work.