Citrus Hotel Cheltenham By Compass Hospitality

Although we at first struggled to gain access to the onsite car park (we buzzed a few times but ultimately had to go in and ask for the gate to be opened) - the overall impression of The Citrus Hotel was good. It lacks some of the qualities to actually answer the booking.com bonus question - (where you're asked to pick the style of the property as either Boutique, Modern, Design or Luxury) - but is perfectly functional - if a little basic. Both members of staff we saw (checking in & out) were very polite, friendly and helpful - the bed was comfortable enough and the shower was hot and had a decent level of pressure! For the price and location - there really is very little more you could ask for!

The only thing I would quibble over is the confirmation email that I received. I may have read this entirely wrong, but - I'm quite sure it outlined that - from the 1st April 2019 - ALL room rates included a free continental breakfast. However - on checking in - I was told my room rate did not include breakfast. Wasn't an issue I felt worthy of even mentioning at the time, but I do feel sure enough that the hotels confirmation DID say it - to mention it now. All I would suggest is that the wording may need a slight adjustment so as to avoid potential confusion?