Palmer House a Hilton Hotel

When I called for help with the Internet, I quickly received explicit instructions how to fix the problem. After I thanked them and hung up, I followed the directions and it worked immediately. 5 minutes later, the person who had helped me called me back to make sure I was able to solve the problem. That has NEVER happened to me in 40 years of travel. Extraordinary service that made a HUGE positive impression on me.

The electronic pad in the room which offered a lot of information about the hotel and the neighborhood did not work when I tried to use it....probably because the hotel’s systems had gone down a few hours before we checked in. It worked the following morning. The Check-in lines were very long, but moved fairly quickly and staff did a good job handling it. This was nobody’s fault.

Amazing location and historic facility. The room was comfortable and well appointed, even if some of the features were a bit dated.

Some of the details were a bit dated (limited elevator services to various floors), and a large hotel can mean a long walk to your room, but we still loved it!

Good value for the location

Location was excellent. Staff very kind and attentive, specially the concierge.

The mattress is kind of soft. Lines in the reception are a bit chaotic. The lobby is spectacular but the seating is not very inviting.