Congress Plaza Hotel

Location

Bed was super hard, room was way too hot, stay was not friendly at all.

Bed was comfortable

Hotel is very dated. The room doors are original to the building and look nearly 100 years old. However, they are banged up and painted over 1000 times. Carpet is tired. You can’t control the temperature in your room. Walls are thin. It’s a cheap renovation overall with poor taste in furnishings and an indifferent staff. This hotel should be gutted and redeveloped then it has a shot because the location is quite good.

My message light was on on my phone and i called the desk 5 times and they said they would turn it off and they never did. For me it is the little things that irritate me when it comes to service. Do what you say you are going to do. The book int he room says the shop int he lobby is open until 10pm but it was closed at 7pm and then the next day it was closed at 4pm. Again, frustrating.

Badly in need of an uodate

Good location

This hotel really needs an update, some of the I fraturfture is so old in the rooms and it’s been the same the last decade I’ve stayed there.

Its position is very well, and the room's style is very old.

the room's smell is not well.

The hotel needs to do work work on the rooms... tooo old

This hotel is more than 100 years old. The rooms are furnished with antique-style furniture which gives a warm atmosphere. The rooms in the front of the hotel have a nice view of lake Michigan.

The historic character of the building also has a downside: my bathroom was quite small and old, although it was very clean.

location

too expensive, do not have free internet access

very nice

some facilities are too old

The hotel location is very good. Room was comfortable, the cleaners were very good.

location

pretty old

conveniently situated

restaurant breakfast is skimpy, expensive and badly cooked and served. Hot water takes 5 minutes before itv reaches the room.