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Updated everything .nice location
The "urban fee " is ridiculous! $15 per night.its a scam to make them look cheaper then the other hotels.room is definatly small but updated and pool and workout room is still closed.they want 75 to park..garage directly behind them is $35. Also I was literaly trapped in elevator because I didnt have my room card but I was in elevator before I realized that and it closed the door and as I looked it shut down .the lights turned of and panel was nonresponsive so I used the emergancy speaker thing and they were a off site answering service!!!!!! I survived.lol but what a irdeal....overal.clean updated and good locale .dump the fee figure the elevator issue out park behind and itll be a great place...
Breakfast was amazing... very pricey.
Not being near elevators.
Location, bar and breakfast were all great. The rooms were excellent.
The location was great for what we needed it for, valet and bellhop were friendly and accommodating
The housekeeping schedule was very odd. We were expecting something in the morning or afternoon but had no housekeeping the first day and a half, didn’t even get housekeeping or an attempt at it until the night before we left, which would’ve happened between 7:30 and 9:30 that night while we were out.
Honestly nothing friendly and officious staff, gregarious even.
Good location, ok hotel.
Location was great. This is the reason why this place is worth it.
Bathroom was dirty. Sound got through the walls really easy (couple next door and construction next building)
It’s near of all the shops and businesses.
The sink is clogged and faucet handle is loose.
We like the very kind and courteous staff. We did like that they moved us to a new room when we requested to be moved. We like the price point and the location.
We didn't like that they put us on a floor where they were doing construction right outside the window. We didn't like that there was water damage and mold on the wallpaper by the window. We didn't like the beds were uncomfortable.
Location was convenient to activities I was doing
Very dark on our floor. Felt haunted! The bathroom had the feel of a public bathroom
Hope you like construction
Being close to the parks. The loop is very walkable.
They changed our reservation for a suite with two beds and a pull out couch to 1 king bed. Could not find the 3rd party email to show them this was wrong, had to pay an "upgrade fee" to get what we had already paid for. The Willis tower has over 105 elevator cars, this place had 3 and one of those was not working. 2 elevators that served 15 floors. Housekeepers very kind, but you never see them until late in the afternoon/evening. Had to call down for towels every day of our stay. Had an awesome view: of the construction right outside of our window. Good news, the crews don't work weekends. Bad news: they work late in the day. Interior is dated. Beds are hard.
We walked everywhere. This is great to see the city.
I needed a plug for my CPap to sleep at night and there were none by the beds. I called for an extension cord but never got it. Had move things around to sleep.
The staff was excellent. ALL staff members were superior in their performances from checking to cleaning staff everyone was helpful. The concierge service was extremely knowledgeable of the area and transportation and very helpful.
The new construction taking place in the hotel.
Hotel Essex Chicago ở trung tâm Chicago, chỉ cách Công viên Grant và Viện Nghệ thuật Chicago 11 phút đi bộ. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng, dịch vụ giặt ủi/giặt khô và quầy tiếp tân phục vụ 24 giờ/ngày.
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