W Chicago - City Center

We enjoyed the location

We didn't like the initial room. It smelled terrible and was tiny. The bathroom door was an inch from the toilet when it opened and there was no room to put our bags.

Location near Lyric Opera, near expressway

Cold Room temp and lobby all cold. In Nov ac still on. and staff could not change or deal with it. They did try to deal with what they could, E.G. brought hot tea, sent maintenance to reset thermostat, (no affect), and adjusted price, but the glo was off the stay by that point.

Great room service food

Tiny room. Ridiculously small bath room cheap looking decor no view

Location

The size of the room.

The wonderful room is like a model apartment. The concierge is friendly and helpful.

The concierge space is crowded. Not many people are on the counter.

The lobby was dark and very confusing, with no main desk. None of the services you provided were evident, I had to keep asking. The room was so small the bed really didn't fit into it. The elevator decor was eerie, as was the music taped into it.

The staff was friendly and knowledgeable. The hotel was conveniently located, clean, and well decorated. The bed was extremely comfortable. I would recommend the hotel to others who wanted the convenience of downtown Chicago, but would warn them of the cost and lack of true amenities.

Due to the high cost of the room and the small size, too much unnecessary space was taken up with pricey "amenities". There was no microwave or coffee maker in the room. We had to pay for internet access. I have had more and better free amenities in hotels where the cost was 1/10th of the price per night. We were almost afraid to touch anything unless we checked with the staff as to the cost. The faux fur "throw" was just a strip of material and served absolutely no use. It was an advertizement only and took up space. The bathrobes were useless also as they were too small and obviously been washed numerous times (scratchy).

the decore was a little "edge"

Room was very spacious and comfortable.

Hotel was expensive but it did not stop there. The fridge was full of items for sale at inflated prices. There was no coffee maker or coffee etc supplied but the hotel did supply one when I made a complaint. We stopped in the hotel for three nights but the linen was not changed. I have made a complaint to the hotel manager but they came back with a Go Green policy. But I am the one paying for this