Hilton Garden Inn Cincinnati/Sharonville

newly renovated room, not finished. (whole hotel under renovation.) The hair dryer was nice. Everything else was regular room.

1st they told me they were charging me $10.00 holding fee above the $188.32, which I see I could have gotten a better deal with through Expedia. Then they were going to charge me $20.00 for a continental breakfast. I told them it was to be free. We expected a buffet like shown online. That is $10.00 each. I think we must have prepaid for that, know one seemed to know what I paid for. 2 adults and 5 kids, do the math. I didn't know, in fine print that the pool was closed, (small) it wasn't, but that was the reason for getting a hotel. I would have driven straight home, but wanted the kids to swim and stay in a nice place. I think I made a mistake. I won't book again. I will take my chances and get a place on my own next time. It was too stressful to have to point out what I reserved. And I know online it said sleeps 6, 2 queen beds and a fold out couch. There was a chair, my 2 grandsons slept on the hard floor. They would have charged me for another bed! So disappointed. Location was dismal. the rating system is too high, I would give it a 3 stars, for cleanliness, I don't care about "fancy" I want comfort and a nice pool and GOOD breakfast, not dry bagels, cereal, make your own waffles and fruit. ($5.50 ea) The kids wanted eggs, I wanted eggs. I have never had a hotel charge for Continental Breakfast. We stayed at a hotel for way less and got a FREE buffet.