Comfortable seat, good food and friendly staff
Khuyết điểm: "Terrible service"
Ưu: "Very organized flight , staff , etc"
Khuyết điểm: "Qatar airways changed the flight time which made the layover 8 hours instead of 3 hours. For the inconvenient it was caused Qatar airways made no effort to compensate."
Ưu: "The crew was the best!"
Khuyết điểm: "I wish food would improve in general on planes"
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Ưu: "Food was ok"
Khuyết điểm: "There should be someone to guide for connecting flights"
Ưu: "Excellent food choices, multiple meals, very fast boarding process, comfortable seats that recline much more than US domestic flights"
Khuyết điểm: "My movie was a bit dicey, but thankfully I wanted to sleep anyway"
Ưu: "Qatar Airlines treats you very nicely and doesn’t try to charge for little extras. They include the nice extras as part of your travel experience with them. I highly recommend Qatar!"
Ưu: "All except the food"
Khuyết điểm: "The food"
Ưu: "The crew, Venyat looking after my aisle was exemplary. He kept note of when I was asleep when the service passed through. Whenever I go to the galley, he would notice and asked if I needed anything. And this is in Economy!"
Khuyết điểm: "On the A350, the seat doesn't recline much. It was quite uncomfortable."
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Ưu: "The crew was absolutely amazing"
Khuyết điểm: "More movies on the system"
Ưu: "Not-so-full flight meant we could move about and choose more comfortable seats."
Khuyết điểm: "TV unit didn’t work, lucky me. They tried two times to restart and reboot but to no avail. The attendant said my choices were to not watch or move to an empty seat. I chose to sit next to my wife."
Ưu: "Very poor Service on a 16 hour flight"
Ưu: "My comments are as above . On the Auckland to Quatar leg of my journey Excellent airline and crew."
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Ưu: "Excellent meals. Pleasant cabin crew. Good inflight entertainment system and choices. Concerned about short connection in Doha but no problems. Good signage."
Khuyết điểm: "No complaints."
Ưu: "My mom traveled alone for the first time. She doesn't speak English very well. I'm so impressed with the crew that they took good care of my mother. They understood her super broken English and served her real good vegetarian food. Thanks again."
Khuyết điểm: "not so much."
Ưu: "Good attention from cabin crew and good food"
Khuyết điểm: "On time. Reasonably good. Satisfied with everything."
Khuyết điểm: "THE SEATS I REQUESTED DURING BOOKING DID NOT TRANSFER OVER TO QATAR AIRWAYS."
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Ưu: "The Crew The Food"
Khuyết điểm: "The fact that we (my son and I) had to wait at the airport for over 9hours transiting. right after a 9hr 35miins journey."
Ưu: "I actually loved everything about the entire flight experience. Everything was awesome (Minus a 1-hour airport delay that was out of control of the airlines)."
Khuyết điểm: "Nothing. Seriously. Tasty food, good movie selection, plenty of legroom, pleasant flight attendants, comfortable seats... good stuff. :)"
Ưu: "food, crew ."
Khuyết điểm: "entertainment choices for Hollywood movies are limited."
Ưu: "The cabin crew, the cabin crew, the cabin crew. Enough said. They are thoroughly trained and exhibited unparalleled professionalism"
Khuyết điểm: "Ground/baggage handling in ATL. Bags took 40-50 minutes to show up on carousel. The ground staff at ATL dropped the ball when everything else was going so smoothly"
Khuyết điểm: "My flight was delayed almksr 3 hours...nothing more. It's very frustrating because the problem could have been avoided if they were more careful but oh well. I'm making this review very short compared to my others because I know that if I start on a rant, I won't stop. Trust me, I'll safe that for the phone call complaint I'll be making in a few hours..."
Ưu: "Food for kids wasn't great my kids did not eat while traveling more food choices like fruits and cereal and milk and stuff would have been much better please take a look at kids nutrition chart and popular food for kids I think need attention I have a lot food service mangament experience and own one now thanks"
Khuyết điểm: "N/a"
Khuyết điểm: "USD 20 wi fi and you only get 200 MB seems a bit antiquated"
Khuyết điểm: "Everythingv"
Ưu: "The food was very good, I liked vegetarian options and my stomach doesn't hurt after the plane food as usual. I like the bathrooms clean and nice smelling soap. The crew was very attentive and eager to please their guest but consistent and insisting on the safety rules (belts buckled up and seats in upright position)"
Khuyết điểm: "There wasn't many good options for entertainment. Only a couple new movies although I liked the TED talks. Also I liked the plane but I wish there were some foot steps and more comfortable head support on the seats. I didn't like also strange option for Golden members in economy seats to be able to "order" food before regular people. There were only 3 options and everyone had the same choice. So basically all that crew does is just asking which course gold members want an hour before serving. It seemed silly with no actual benefit."
Ưu: "A shorter flight after long one and a short connection in Doha. Amazing crew, offering lots of help with my baby, again plenty of food, quite tasty, we have been offered seconds and flight wasn't full :) this time in a bassinette row which was a bliss for at least some of the time."
Khuyết điểm: "The bassinette row seats were quite narrow and less comfortable, again the entertainment options dissapointing."
Ưu: "my child was very sick on this flight and the air crew were very concerned and very helpful... i really appreciated all their concern and help. they consulted a doctor on the ground and provided the medicine and advice to bring my 3 year olds sickness under control... ( which included diarrhea and vomiting numerous times... please thank them for me... they were also concerned about her welfare after we would land.... thanks thanks thanks"
Khuyết điểm: "15 hours flight no WiFi...!!!!!! Last minute flight time change was sent via email..!!!! Almost 1 hour delay after boarding..!!!"
Ưu: "I liked the pilot and staff. The workers were very friendly. P.S I loved the food"
Ưu: "Crew professionalism"
Khuyết điểm: "Food: at best a B+ Laptop Wrapping at gate: very slow process Entertaining: movie variety is poor. Seat: even in business class the seat doesn't recline completely... not very comfortable as compared to other airlines"
Ưu: "Individual entertainment"
Khuyết điểm: "Boarding was mass chaos, crew wasn't very friendly. Food was passable, eggs were awful."
Khuyết điểm: "Engine problem. Everybody off of aircraft after sitting in it 3 hours!. No airline representitives inside airport to help. Slept in airport with various ppl from qatar popping up and giving untrue information"
Ưu: "Food and entertainment"
Khuyết điểm: "There was a rude counter staff when we checked in in Singapore."
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Ưu: "The Chicago flight was more than hour late so had to miss my cincinnati connection. Had to wait for 4 hours at the airport to catch my next flight- making the long journey even longer. No priority lounge access provided to make up for the delay. Qatar never getting my business again."
Ưu: "The inflight entertainment didnt work at all. Food choice was pathetic."
Khuyết điểm: "Food and inflight entertainment"
Ưu: "- Efficient boarding and check-in - on time arrivals"
Khuyết điểm: "- Food is not as good as in past years. No variety. - -- Attendants don't come around for second beverage (not talking about water distribution) - Planes are showing wear, USB plugs not working"
Ưu: "Schedule of flight"
Khuyết điểm: "Space between seats were smaller"
Ưu: "Flight was comfortable, food was good."
Khuyết điểm: "Lot of inconvenience for transit passengers, sitting area was closed, had to look around for a comfortable place to spend 4 hours."
Flight was three hours late
Cabin was about 10° warmer than I was comfortable with in jeans and a long sleeve t shirt.
Delta making it happen. Great flight all around. So good I booked my next Delta flight while airborne.
Ưu: "Crew is amazing!"
Khuyết điểm: "The Plane!"
Ưu: "Most of the crew was great with the exception of curbside check-in in Denver."
Khuyết điểm: "Curbside needs to stop chasing cash tips and do their jobs. If they focused on that tips would be easy to come by. The curbside attendant that took my bag didn’t even bother to check my id. He asked me my name and asked where my destination was. I told him Cincinnati as a layover then LaGuardia where he said that was wrong. He then proceeded to print a boarding pass that wasn’t mine and load my bag into the conveyor. Not 5 mins go by when I realize what happened I wound up having to go to special services to rectify the situation. Which ultimately consisted of me waiting another hour in LaGuardia to get my bag. Please delta have these curbside handlers actually want to do their job and stop chasing cash tips."
Khuyết điểm: "We PAID $30/each to check 2 bags, both ways, so $120 total. Then at the gate, BOTH WAYS, Delta Gate Reps allowed people to check bags for FREE, & pick up at bag claim, just like WE PAID TO DO. NO MORE DELTA FOR US!"
Ưu: "Seats were comfortable."
Khuyết điểm: "We didn’t get offered a snack or drink."
Ưu: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Ưu: "Nobody was amazing. First Class Crew didn’t really care and there were only 6 of us up there."
Khuyết điểm: "I was offered one during. They didn’t have spicy Bloody Mary mix. Tired to pass off a drink with plain tomato juice which was horrible. When my wife sent it back they didn’t offer her anything else."
Khuyết điểm: "Every thing was good"
Khuyết điểm: "They left without us. They could have waited a few minutes knowing we were on a delayed flight but didn't. They actually left early."
Ưu: "There was plenty of space under the seat in front of me for my personal items."
Khuyết điểm: "There was an issue with a part on the plane so the flight was delayed so it could get fixed before takeoff. That is not a big deal, I'd rather it be safe than on time. But the way crew and staff handled it was pretty unprofessional. No one seemed to know what was going on or what to do."
Ưu: "Excellent flight - smooth, comfortable seats (exit row with lots of leg room), in-flight entertainment was great, snacks and drinks served when I needed. Got to Cincinnati earlier than expected. Couldn't have gone better really."
Khuyết điểm: "I will say the flight to Orlando including an upcharge of $100 for a bag that was 10lbs overweight. I was INCREDIBLY frustrated at the crazy price. I understand fees would apply to overweight bags but $100???? Kind of ridiculous"
Ưu: "Crew very efficient. Greeted us with a smile. Movies sere good but hard to hear."
Khuyết điểm: "Tried to get comfort seats but sold out way ahead. Long trip for not much leg room."
Ưu: "Flight attendants were great! We had rough weather for the entire flight, and they handled everything great"
Khuyết điểm: "N/A"
Ưu: "Yes, everything was comfortable and the individual screens with current movies kept the kids occupied with minimal interruptions!"
Khuyết điểm: "Honestly, while it would always be nice to have a little more leg room. I would like to fly a little more conveniently though as the back of the legs near the knees always gets pressure and cause swelling. Some form of foot rest with a stand might alleviate some of the pressure and ankle swelling."
Khuyết điểm: "Plane too small to have any on board entertainment"
Khuyết điểm: "No issues at all"
Ưu: "The staff was very nice and helpful."
Khuyết điểm: "My husband and I could not fit in the seats without our shoulders being on top of each other. My shoulder was in the aisle way. I am 5’8 and my knees were up againstthe seat in front of me. Our flight from CVG to DFW had none of these problems."
Ưu: "Delra was very accommodating to get us on a later flight today due to a medical emergency the previous day. Thank you Delta, especially for your understanding."
Ưu: "Cincinnati airport was clean and efficient"
Khuyết điểm: "MCO airport gate was a mess and did not have easy access to charge phones."
Ưu: "Short flight"
Khuyết điểm: "Flight attendant was not willing to go above and beyond as he stated he would. My husband asked for a coke and the flight attendant told him he could only get water."
Khuyết điểm: "This was my most uncomfortable flight ever. I am 94 years old and the seat was so cramped and small that the entire 3 hours were uncomfortable."
Ưu: "Uneventful and on time"
Khuyết điểm: "The seats did not recline/lean back. Especially on an overnight flight I was hoping to lean back a little to sleep."
Ưu: "The service was excellent from boarding to inflight operations everyone seemed happy and made a honest attempt to be helpful and create an enjoyable experience for me and my Travel Partner."
Khuyết điểm: "Plane was late coming in and my departure time was 30 minutes off schedule."
Ưu: "Never got ticket or email or booking number. Called my bank they said charge still pending. I asked if they could cancel. Bank said yes. Told them to cancel and rebooked throught Delta website. Got eticet. But charge was not cancelled. At airport I had 2 tickets. Working with bank. Today gate agent gave me 1st ticket number. Used Kayak and delt never had this issue. Email not changed or misspelled."
Khuyết điểm: "No eticket or booking number recieved."
Ưu: "Great pilot.."
Khuyết điểm: "Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers"
Ưu: "Sky Lounge at SFO and onboard entertainment"
Khuyết điểm: "It was it little confusing that I booked with AeroMexico but it was really a Delta flight."
Khuyết điểm: "The male flight attendant my section was very unpleasant to the elderly passengers in my area and just left me very uneasy about the flight"
Ưu: "Everything was excellent"
Khuyết điểm: "Excellent job and keep it up"
Ưu: "Plane was far too tight. Very uncomfortable for taller individuals."
Ưu: "Flight attendant insisted to take my jacket. She didn’t return led. I forgot jacket in Cincinnati"
Khuyết điểm: "I need my jacket"
Ưu: "Excellent job"
Khuyết điểm: "N/a"
Ưu: "Kept on time."
Khuyết điểm: "The flight attendant was completely rude to me when I was getting a pacifier for my baby out of my luggage during boarding and all of the captains announcements were garbled, rapid and unable to understand."
Ưu: "The Flight Personnel was extremely helpful and kind."
Khuyết điểm: "N/A"
Ưu: "The flight attendants were helpful, the flight was smooth."
Khuyết điểm: "I was unable to check in online without a delta confirmation number and I had booked through west jet. The flight was delayed 40 min so I arrived later and I was removed from the flight. I got through security and customs with plenty of time and managed to get back on the flight. It was all around just annoying."
Ưu: "Great experiencing getting on and off the plane"
Khuyết điểm: "Nothing"
Khuyết điểm: "No power to charge"
Ưu: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
Khuyết điểm: "Everything was perfect. Nothing negative to report."
Ưu: "Crew was good."
Khuyết điểm: "Plane was late"
Ưu: "Wonderful flight attendants"
Khuyết điểm: "nothing"
Ưu: "Flight attendant was excellent and pilots did a great job with weather"
Khuyết điểm: "nothing."
Ưu: "Given an upgrade to comfort seats for taking a bump was a nice plus. Pilot kept us informed o flight arrival and times."
Khuyết điểm: "Gate attendee wasn't very cheerful, felt like I was being a bother when asking questions. Stewards on the flight were not very social either."
Khuyết điểm: "Flight was delayed indefinitely. Delta supposedly booked me on united flight but made an error."
Ưu: "Everything was great"
Khuyết điểm: "Lost luggage,, will be delivered to our house"
Ưu: "Not much to like since the flight was canceled."
Khuyết điểm: "Flight was canceled. The system tried to automatically rebook us but gave us a new itinerary from our original departure point, apparently un aware that we had already left. So, we were stuck in Atlanta airport with no good way to our final destination. Instead of waiting for 22 hours for the next available flight, or driving for 7 hours from Atlanta to Cincinnati, we had to fly into another city and drive to Cincinnati from there AT OUR OWN EXPENSE. It was a rebooking nightmare."
Ưu: "The crew was amazing. We had a two hour delay on the ground due to thunderstorms, but the pilot kept us informed and the flight attendants answered any questions and helped with everything. The pilot even walked down the isle asking people if they had any questions."
Khuyết điểm: "We booked our tickets through American Express over 3 months before the flight. Delta has a new policy that these tickets are not allowed to have certain privileges that tickets purchased on their own site have. Unbeknown to us, one of these is the ability to select your seat. On the ride from CVG to FLL we were assigned seats in the back of the plane, but at least we were next to each other. On the way back, we were not assigned a seat at all. We arrived to the airport almost 4 hours before the flight and were still not assigned a seat and were told we would have to speak to the gate agent. Even we when spoke to the gate agent, they still did not have a seat. It was not until we had already started the boarding process that they called us up and told us that we were going to be sitting 5 rows apart, both in a middle seat."
Paid quite a bit of money for tickets. Significant turbulence (NOT AA’s fault) made for a bumpy flight without drinks and snacks.
Someone left a bag under the seat in front of me. It was from the previous flight. There was a kindle and a cell phone in it. There was also an empty coffee cup under the seat across the isle from me. I find it hard to believe that they are cleaning between each flight but missed these items.
Worst experience ever. My carry on was checked in and I had to carry all my electronics (laptop, etc) as if I was lost. No food. No proper AC. It was clearly stated that I have a carry on that I could bring with me and I wasn't allowed a carry on upon boarding. I flew many airlines (International and domestic airlines) and this by far is the worst experience I've had.
Less noisy children which cannot be helped…
Ưu: "The seat was comfortable for a change must be a different plane"
Ưu: "Took care of us, gave us snacks and drinks, and pillows and blankets"
Khuyết điểm: "Plane almost caught up in flames. Gas was filled through the entire plane. Had a big scare."
Khuyết điểm: "It was hot on the plane and the gate situation was a disaster. So chaotic and stressful. So crowded. Asking people to take later flights. Sucked."
Khuyết điểm: "The airlines need to board and deboard by group number."
Ưu: "Not much"
Khuyết điểm: "Why no service in first class??? Cost cutting measure?"
Ưu: "Jason the flight attendant made the flight very enjoyable and pleasant. I was a bit sad saying good bye to my family but Jason’s upbeat-positive energy brought so much happiness to my day. Exceptional employee! Thank you for hiring such a kind spirited person!"
Khuyết điểm: "101% satisfied with the flight! No issues!"
Ưu: "The staff was friendly, the available entertainment was good, and the seats were reasonably comfortable."
Khuyết điểm: "Our final connecting flight was late because the plane and the crew had not yet arrived at our airport before we were supposed to start boarding. The airline did not announce this until we were scheduled to start boarding. We had to go to a different gate and wait nearly two more hours for our flight to depart."
Ưu: "This flight was fine"
Khuyết điểm: "A bit too much taxiing but that's understandable at least"
Khuyết điểm: "I sat in a middle seat, sandwiched in between a passenger who had an aisle seat on my left and another passenger who had a window seat on my right. It would have been okay, but both were much larger than me and with the seat already a bit narrow, I felt like a sardine on this flight."
Khuyết điểm: "All"
Ưu: "Crew was nice. Plane was clean."
Ưu: "The food and the movies!"
Khuyết điểm: "The air on the plane was stale and I could barely breathe the entire flight. I feel sick and light headed after that one."
Khuyết điểm: "Seats could have been better and inflight entertainement missing"
Ưu: "The seats were very comfortable and the staff was friendly"
Khuyết điểm: "The flight was delayed in arrival to Chicago, so we were delayed in departure."
Ưu: "Entertainment, crew, and service were great. Captain announced kept us updated and the flight was smoothe sailing."
Khuyết điểm: "No room to move at all. I had an aisle seat and almost everyone bumped into me when walking by. The guy In Front of me reclined his seat and banged into my knees for 4 hours. If the inside person wanted out, we had to grab our belongings, unbuckle, and move completely into the aisle to let him out. Then do it all over again when he returned. Rediculously tight on space."
Ưu: "Nice leg room in exit row"
Khuyết điểm: "My travel companion and I encountered the most unfriendly and non respondent flight crew of all time."
Ưu: "Poor entertainment - food not very good. Didn’t look as though there was concern regarding recycling plastics and metal. We should all be aware of the importance, especially in the airline industry who handle so much recyclable materials."
Khuyết điểm: "No legroom at all & PA announcements were twice the volume of other media on entertainment system."
Khuyết điểm: "Flight delayed multiple times and then again upon landing at destination."
Khuyết điểm: "Boarded the flight before the pilot had been brought over to JFK from LGA, we sat on the jetway waiting for him to arrive for 45 minutes without the air on."
Ưu: "Great and friendly airline crew"
Ưu: "I liked that we were given cookies with our drinks that was a nice touch. I also enjoyed that it was a very quick flight from Dallas to Cincinnati. Shout out to the crew members, they work really hard to help us feel comfortable."
Khuyết điểm: "The sound of the turbo engine in the beginning made my head feel really dizzy, but the buzzing went away after a while. Other than that, I think that the tiny planes should still have some sort of entertainment, even if it's just a single movie playing for all to watch."
Khuyết điểm: "My seat was too tight My headphone plug did not work"
Khuyết điểm: "Qantas would not let me upgrade at 24 hours into Business Class. They wanted me to buy a whole new ticket. All other international flights I take allow me to pay for an upgrade within 24 hours of the flight for around $2000."
Ưu: "Crew was great. All flights and connections on time and easy."
Khuyết điểm: "Food - better to stick with basics in coach. Entertainment - too conservative boring."
Khuyết điểm: "Complementary reservation 24 hrs before flight. B-757 was smallest airplain I ever fly over atlantic."
Ưu: "Boarding process was very good"
Khuyết điểm: "Uncomfortable seat, it recline only 10% Also, there was not have any personal screen to watch a movie"
Khuyết điểm: "Very inefficient that all bags had to be checked on the jet way and then picked up on the jet way. The picking up on the jet way turned into a cluster F."
Ưu: "The flight was quick once we took off!"
Khuyết điểm: "I did not enjoy the long wait for the flight. It was delayed about 3 times, which put us back about 2 hours. T"
Ưu: "Quick flight"
Khuyết điểm: "seating too small."
Khuyết điểm: "Too cold on the plane"
Ưu: "Everything ran on time, which was surprising because I've heard horror stories, but I was surprised. Would definitely fly again."
Khuyết điểm: "The landing was ROUGH!"
Ưu: "The crew was so friendly and helpful and especially kind to my five year old son."
Khuyết điểm: "The plane was quite old and so the entertainment options were poor for such a long flight."
Ưu: "The friendly flight attendant."
Khuyết điểm: "The flight was late boarding and leaving Dallas but we arrived on time. And the plane is very narrow. Two ladies with hips sitting next to each other can be uncomfortable."
Ưu: "The comfortable sitting and good hospitality by staff. Timely departure and smooth landing of aircraft."
Khuyết điểm: "Nothing"
Khuyết điểm: "The flight out of Dallas was delayed. We hustled to our last gate and the person was incredibly rude about last call a d is just arriving to the gate..."
Ưu: "The gentleman at the departure desk was first rate. Polite and accommodating he was just what you would expect from an airline. Especially American Airlines. The crew was the same and I was happy to have decided to use AA."
Khuyết điểm: "The departure was delayed approximately an hour."
Ưu: "Taking off and landing."
Khuyết điểm: "Boarding was slow. Seating was cramped."
Ưu: "The crew did a well trained job, they made it a very happy and fun flight."
Khuyết điểm: "The first flight was so noisy loud it sounded like it was going to rattled apart and for two hours."
very friendly captain and crew
Comfort of the chair could have helped
Khuyết điểm: "No bad, easy"
Ưu: "Movie choice"
Khuyết điểm: "Man flight was rude for me reason"
Ưu: "Updated plane. Seats were nice. Flight landed ahead of schedule"
Khuyết điểm: "The new controls built into the armrests are HORRIBLE! You accidentally hit a button constantly because ITS AN ARM REST! Get the engineers building something to cover it up. We landed early and I was so excited to get a jump home. I then waited for 35 mins for my bags to appear on the conveyor AFTER walking all the way to the baggage claim from the gate. I arrived home later than I expected.....This is not the first time that the United baggage was so slow. This needs to be an improvement area."
Ưu: "Aisle seat"
Khuyết điểm: "Snack options"
Khuyết điểm: "So it was annoying that the seat that was assigned to me..airline assigned that seat to someone else because that person asked for it. And nobody bothered to ask me( no email or call or anything) even though there were lot of empty seats. But the passenger was polite he moved to his original seat."
Ưu: "Flight was on time and arrived early!"
Ưu: "Friendly crew Friendly Gate Staff Super fast boarding"
Khuyết điểm: "Seats were tight Overpriced upsell for “preferred” seating"
Ưu: "priority boarding; timeliness"
Khuyết điểm: "My checked luggage didn’t make it to cincinnati"
Ưu: "Plenty of room, great cabin service"
Khuyết điểm: "Plane was way late, several gate changes had me chasing my tail in Chicago...and that is not a friendly airport for incoming international flights on a good day."
Khuyết điểm: "The wireless connection was super spotty"
Khuyết điểm: "United Express flies out of Terminal A at Newark (EWR) and routinely they do not have Precheck lanes open. Despite flying on the Saturday after Thanksgiving they only had one mixed security line open. When I asked TSA they said they simply weren't staffed to have a Precheck line open. Everyone was working diligently but this happens every time we fly United out of Newark. Traveling with 2 small children it is incredibly frustrating to have to go through the full security line, take off our shoes, and take all of our electronics out of our bags."
Khuyết điểm: "United app would not work both ways. Have to pay for wifi."
Ưu: "Flight attendants were attentive"
Khuyết điểm: "Slow boardidng, delayed departure, overcrowded flight, no overhead space"
Ưu: "Crew on the plane were very friendly."
Khuyết điểm: "Checking in crew were not friendly. Boarding process for IAD->CVG flight was very confusing and staff did not really appear like they wanted to help. Once on the plane, the crew there was excellent. Net - airport staff in Cincinnati and Washington Dulles (not good)."
Khuyết điểm: "Plane hot and crowded"
Ưu: "Seat 7 A on this type of aircraft - and United's configuration - had the most leg room and space, esp. when the seat next to you is empty. The flight crew was friendly and great!"
Khuyết điểm: "Boarding gates/ area in Denver airport for these small aircraft was almost as bad as a bus station! Crowded and most cramped/ uncomfortable. Denver United staff at customer service center was most unhelpful, unsympathetic and dismissive about the fact that in spite of a flight delay that completely their fault (no weather delay), which made me miss the memorial service for my friend's daughter - my main purpose for visiting Cincinnati - they refused to even give me a patient hearing much less consider my request to try and put me on a different flight!"
Khuyết điểm: "The plane was so old that it just seemed like it should be retired. My flight was also delayed 45 minutes. They made passengers get off the plane because of a weight restriction it was absurd that my luggage took 40 minutes to come off the plane"
Ưu: "The crew was amazing. I was traveling alone with an infant and since the flight wasn't full, the ticketing agent moved seats around and gave me an entire row! It was so nice to have the extra space with all my things and to get up freely when needing to change my sons diaper. There was also a changing table in the bathroom which was much needed."
Khuyết điểm: "UNITED employees are very rude"
Khuyết điểm: "No food or in flight entertainment for a five hour international flight. That's disappointing."
Khuyết điểm: "Was told at check in that my flight was delayed and would not make my destination today. When I asked if there was another flight I could get on, they told me the upgrade would be over $1000, and that it wasn't their problem. Rudest customer service I think I have ever dealt with! I won't ever fly united again!"
Khuyết điểm: "Upgraded to first class the trip to was great the return was terrible even the first class seating was old and uncomfortable then my bag was not at my final location (direct flight) was told it wouldn't scan!? Same bag used numerous times then I was told I'd have it the next day by noon call at 2 pm and it says it's on its way them receive a call at 430 pm saying he just left the airport wtf?! Just over all very bad service and didn't get a damn thing for my troubles."
Ưu: "The terminal was well supplied. I was worried because the line for security was so long, but it was automated and fully staffed - it was so seamless!"
Ưu: "Great crew. We happened to be able to land 30 mins early. Never had that happen before!"
Khuyết điểm: "Transfer from my international flight caused me to go through security again...."
Ưu: "Very friendly staff! Hello's and goodbye's and asked if anyone needed anything several times"
Ưu: "The flight itself was very smooth. I asked for extra snacks and the FA's happily obliged."
Khuyết điểm: "The air vents were very low pressure. I was disappointed there weren't tv's like there were on my first flight. Sitting behind the wing was so loud I couldn't hear the announcements on the PA."
Ưu: "The Flight attendants were nice."
Khuyết điểm: "The airport was horrible. Hard to get to the C concourse. "train" is TOO SMALL. It barely fits 10 in each car. International transfer of bags was Horrible, and very far apart from where you get the bags. Poorly planned or not at all planned. We barely had time to make the flight with 1 1/2 hours to transfer and would have missed our flight if it wasn't for a trolley driver who took us from security to the gate. There is no power at the seats. The plane is old and seats were very uncomfortable. Yeah, this was the worst flight."
Ưu: "The flight overall was excellent. I was impressed the flight was on time and we arrived early. The price was great for a non stop flight - there should be more of these!"
Khuyết điểm: "There is not much space in the seat and the plane was completely full, therefore, felt a little stuffy. Need more room in seat area, but understand all domestic flights are like this."
Ưu: "No much at all."
Khuyết điểm: "We were stuck 30 minutes before takeoff, and an hour and ten minutes after landing. The takeoff was extremely wobbly."
Ưu: "On time performance"
Khuyết điểm: "Wifi login process is complicated"
Ưu: "Flight crew were very nice"
Khuyết điểm: "Flight left 13 hours behind schedule. No hotel room provided."
Khuyết điểm: "The flight left an hour and 15 minutes after the scheduled time."
Ưu: "The seating was very good. We "accidentally" were issued seats in bulkhead which gave us plenty of unexpected leg room. Thank you!"
Khuyết điểm: "For such a long flight there should be complimentary tv/movie viewing but there was not. And the wifi was spotty."
Ưu: "I liked the snacks and I liked how I got to volunteer check my bag"
Khuyết điểm: "The seating room was extremely uncomfortable"
Ưu: "The flight attendant was excellent. Much better than most of your other ones."
Ưu: "The gate agent was so nice and polite my connecting flight was late but he still allowed me to grab something to drink. He saved my life I had been sick since I left Dallas and needed something as I felt i was maybe dehydrated."
Khuyết điểm: "My Stewardess on the flight seem despondent. I am for some coffee she replied that they had that in first class but it was crazy cause I just looked thru the pamphlet and it said Now Serving Illy coffee which I love. Then I saw her give another passenger a cup of coffee she looked at me with an attitude like I just made that... Then she brought it. This was crazy because if she wasn't black I would have called her racist then again done black people are racist to they own..SMH"
Khuyết điểm: "They lost my bag.. I checked two bags and one bag did not make it on my flight. Very frustrated."
Khuyết điểm: "Multiple delays and gate changes; chaotic boarding; shabby plane condition (bathroom looked held together with duct tape)."
Khuyết điểm: "Very uncomfortable seats on CRJ700. Bottom was fine, but seatback had ZERO padding."
Khuyết điểm: "Boarding went quickly but then waited almost 35 minutes on the plane to take off. Once the plane landed there was again a wait to pull into the gate. Spent more time waiting on the plane than the flight itself."
Khuyết điểm: "The plane never left we sat in the plane for a 1 hour and 30 minutes before they told us to get off .. Then they kept saying the plane was leaving up until the time I Miss my connection flight .. Then they make it seem likes its your fault... NEVER AGAIN !!!"
Ưu: "Conplimentary drinks and flight time. Most everything was generally fantastic"
Khuyết điểm: "Choice of snacks."
Ưu: "The boarding staff in the airport were excellent and very helpful. Wish I would have got the gate attendant name because she was great. There was a 30 minute delay for departure due to a maintenance issue but we arrived in Cincinnati only 10 minutes late."
Khuyết điểm: "The aircraft was very cramped and uncomfortable the seats were terrible. The flight crew was being very unprofessional laughing and giggling while giving the mandatory safety instructions. The pilots did a great job getting us to Cincinnati only 10 minutes late after 30 minute delay in DC"
Ưu: "Crew was fine!"
Khuyết điểm: "We boarded on time but had to wait about 25 extra minutes because luggage went to to wrong gate for wrong plane. My luggage was not there when I arrived and the next day I still don't have it."