Suite Hotel Atlantis Fuerteventura Resort

Nice hotel let down by staff

Our room was lovely, the hotel is in the process of being refurbished and our Junior Suite was fresh & modern. The nearby town of Corralejo had plenty of bars, restaurants & shops all reasonably priced. Never actually used the Spa/Gym, but went there to get fresh towels and it looked good. Plenty of pools and the communal areas were always clean. Kids Club had good variety and staff there were very friendly and dealing with a variety of nationalities. Evening entertainment was decent.

Our allocated room overlooked the roof of the Pool Bar, with an ugly great AC generator just feet from our balcony. We asked to swap as we use the balcony in the evenings when our son has gone to bed. The receptionist literally rolled her eyes and sighed. She eventually offered us an alternative but explained it wasn't quite ready. Nearly 4 hours later, the new room was ready ( and she told us not to use our current room in the meantime ) and it was much smaller than the one we wanted to move from and had yet to be modernised, despite the unhelpful receptionist telling us all the rooms were the same. It also had twin beds instead of a double. We ended up returning all our luggage ( without any assistance ) to the original room and getting more rolled eyes and stony faces from the front desk when we pointed out the disparity between the rooms. The food at the buffet was hit & miss. No specific kids section in a family resort. Lukewarm food was the norm, unless you got it on the odd occasion it was refreshed. Huge choice of salad, cold cuts all the time, but the hot food was always of a lesser quality. The waiting staff were efficient, but never said hello/goodbye or had any chat for the kids. Perhaps we're too used to the service available in other countries like Egypt & Mexico, but the Canary Islands are miles behind in this respect. A tennis court shouldn't cost €13 on an All Inclusive resort. No spirits available in the a la carte restaurant which was also buffet as opposed to table service. More lukewarm food with less choice than the main buffet. Oh, and lastly, the little lifeguard was the most miserable, moaning shell of a man I've ever come across. He's also the only employee I've ever seen spit into a swimming pool which is full of kids. he spent more time ranting about people putting towels out than helping people or looking after the pool area like the other lifeguards did. I actually saw him sitting laughing at a woman trying to put up a parasol rather than going to help her. This hotel has the potential to be a winner if they sorted out their customer focus and manners. The location was lovely but I would find it hard to return here despite lovely rooms and facilities.