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Microvave in room before we started to eat, heat up the room it only got to 76 degrees the whole night had to take the floor heater from the guard at the desk and not have us wsit 30 mins outside before someone came to let us in and then another 30 mins before we got pur key.
I liked the location.
EVERYTHING! Parking lot filled with potholes, room service is lacking the service, air conditioning never worked. had to open the windows and my toom was filled with bugs. They tried to charge me $120 for a resort fee 2x.
Nothing about this experience felt like a hotel.
It felt like a motel was taken over by aliens that were doing a horrible job of pretending to continue running the hotel.
There was no hot water, cable picture on TV was fuzzy, room had strange smell, thin sheet instead of curtains covering bathroom window, heat would not work adequately, no hotel thick comforter instead thin 20.00 comforter like the ones Amazon sell not even down filled. Customer service terrible. Checked in early 7:30 was told room would be ready at 2:00 came back at 3:00 still had to wait until 4:15 just for my room only. The other couple we traveled with did not even have 1 roll of toilet paper in their room!! our iron wasnt working had to get another and some wall outlets would not work had to use cell cause clock was on the desk with no outlet by the bed.
Staff was great and very helpful and friendly
Carpets in room stained no biggie but I assume most ladies or wives wouldn’t like Bathroom was very nice and clean beds comfortable and clean Overall perfect price for an over night stay Security was great No concerns about my car over night Was a nice night kept the windows open for a nice breeze
Poor customer service. Did not provide the service we requested and paid for. We paid for a roll away bed and they did not have one at first, but then said they did but it took over an hour late at night to get it. Very disappointing.
Good value - but fix hot water!
I liked the location (river front). Staff very friendly.
I did not like the fact that shower water temp was warm (at best). I had to wait for it to get to a temp that I could basically spray myself off. I am not sure what it would take to fix, but if it wasn’t for that, I would have given a much better review. I will not be staying here again just for that reason alone.
The views and proximity to the water
Restaurant was closed for the entire stay, room was not ready at time stated, and cable channels were fuzzy. My stay was ok other than these things.
No waterfront room
Room was clean
I reserved a riverfront room and I received a room on the parking lot. Service at desk was painfully slow to check in.
Neat historical building, nice view and location on the riverwalk.
Staff was a little quiet, tried answering when asked but almost had to draw things out of them. Felt like I was imposing a little bit.
clean room and nice view
took 2 hours to ck in !! cant get must worse then that!!
Poor customer service and no attempt at service re
I stayed here for my honeymoon. I asked for room to be clean and sheets changed the 2nd day. 3 hours later when I came back it had not been cleaned. spoke with various front desk staff and they were not friendly at all. Eventually it was cleaned after going back and forth with the staff.
Roberts Riverwalk Urban Resort Hotel ở trung tâm Detroit, cách Đường ven sông Detroit 1 phút lái xe và Trung tâm GM Renaissance 7 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng phục vụ 24 giờ, dịch vụ xe limo/xe đưa đón hạng sang và báo miễn phí ở sảnh. Có bãi đậu xe tự phục vụ miễn phí trong khuôn viên.
dựa trên 2.029 đánh giá
Các chính sách khác nhau tuỳ thuộc loại phòng và nhà cung cấp.
Roberts Riverwalk Urban Resort Hotel nằm tại 1000 River Place Drive ở Rivertown/Warehouse District, cách trung tâm Detroit 2,9 km. Belle Isle là thắng cảnh gần nhất so với Roberts Riverwalk Urban Resort Hotel.
Giờ nhận phòng là 16:00 và giờ trả phòng là 11:30 tại Roberts Riverwalk Urban Resort Hotel.
Có, Roberts Riverwalk Urban Resort Hotel có đường truyền Wi-Fi miễn phí.
Không, Roberts Riverwalk Urban Resort Hotel không có bãi đỗ xe miễn phí.
Không, Roberts Riverwalk Urban Resort Hotel không có dịch vụ đưa đón sân bay miễn phí.
Roberts Riverwalk Urban Resort Hotel cách Windsor một quãng 8,6 km.
Có, Roberts Riverwalk Urban Resort Hotel có hồ bơi trong khuôn viên.
Roberts Riverwalk Urban Resort Hotel đã thực hiện những biện pháp sau:
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