Seashells Hotel And Spa Phu Quoc

The bed was big and very comfortable. The facilities and amenities were perfect. Staff were amazing.

The food price was expensive, which is probably why no one was eating at the hotel in my opinion. There was just so much more option off site for less, so the hotel should keep up with being competitive there so as not to waste food on people not eating it. The towels were changed more often than I needed or wanted and even though I had the Do not disturb button pushed to prevent that, there was no point because maintenance services changed them anyway. I was there for 5 days but towels were changed daily. It wasn't necessary, especially when there's a sign stating your hotel wants to save the earth, you should be held accountable for being more environmentally friendly when guests wish that also. Pricing for a room with a view should not have costed over $60 CAD more per night. That's excessive. Also, when I presented a photo of a dirty spot on my bed sheet from my first night, nothing was offered in compensation for me having slept on it. Absolutely disgusting and unacceptable.

Everything, especially great breakfast and nice swimming pool

Beautiful hotel, very modern, clean fantastic pool area, very friendly and efficient staff in all areas of the property. Our room was a city view room with balcony, good size very clean and well maintained. Think the Sea View rooms would have had a better outlook though. Extensive Buffet Breakfast, many delicious options to choose from, lovely location overlooking the pool and ocean. Property is located close (approximately 10 minute stroll) to the Night Markets. Great variety of Seafood restaurants to choose from in that area.

The Hotel is a 4.5* property however we still felt the Food and Beverage was overpriced for Vietnam

The whole experience was amazing. We went there for our honeymoon and they had rose petals in the bathtub and towels folded into swans on the bed with more rose petals! Later in the afternoon they came by our room with a bottle of red and a cake. If that’s not extra enough, every evening the come around and make your bed the second time and leave chocolate for ya. How is that for service! Massage was amazing. Did a body massage as well as a foot massage on separate days. Buffet breakfast at the Coral was great. The variety was incredible and they really do cater for all requests.

I believe it could be due to the storm but our tv intermittently turns on and off every hour/ half hour. Also regarding the massages, we had couple massages and the ladies were gossiping with each other. If I didn’t understand the language I wouldn’t’ve cared but I know Vietnamese and it was distracting because, well, the goss was super juicy! And they had their phone on the bed so I could feel it vibrate every now and then. But that’s just minor compared to how fantastic the stay was.

-free pickup from the airport -5 min walk from night market and dinh cau rock -excellent sea view from the balcony of ocean view room -attentive service from every single staff -very enjoyable infinity swimming pool -nice breakfast with great vareity