Cavendish Hotel

The curtains were black out. Only up to the stay.

The room was absolutely disgusting. There was no way it was cleaned before we checked in, didn’t look like it had been cleaned for about a month. The dust was thick, carpets were sticky, bathroom floor tiles had hair and dust in corners and there was a bloody plaster in the corner of the bathroom. There was mould around the window and corners of the room and the window didn’t even shut, in the middle of October on the seafront it gets very cold. The bedding was covered in dust/dirt of some kind and on a closer inspection pulling back the bedding there was yellow staining all over the mattress protectors and actual duvet. Completely unacceptable for £80 a night. This was for my partners birthday so I decided I was going to complain, the receptionist (Alla) I began to explain why I’d come down and started to show her the tissue covered in dust & hair she pushed my hand away and told me “I don’t need to see that”. She hardly said a word just snatched the key card, clicked some buttons on the computer and chucked a new key card at me. So rude and no customer service what so ever. Well the next room had been cleaned I’ll give them that but for £80 it was not worth it. The hotel is run down, outdated and tacky to be honest. Would not recommend and definitely won’t be returning.

So dirty! Just shocking!

- Great location - Comfy beds -Modern bathrooms with good showers -Spare pillows and cover in room

- Switched rooms 3 times - First 2 rooms were honestly shocking Finger prints and black dirt marks on walls. Floor not vacumed Toilet not cleaned. Pubic hair on toilet seat. Dust everywhete around the rooms. Window sills not cleaned woth dirt and dead bugs. If kayak would allow me to upload photos I'd show you! - Staff on reception were just not welcoming and friendly. - One male manager helped with my complaint but the female receptionists stood talking in the back room for a good 5 minutes with customers waiting (even if its eork related at least acknowledge customets and advise them you'll be there soon)

Poor hotel none of the above

Nothing a dirty hotel

Hotel was dirty, room 12 toilet seat was broken, urine round base of toilet, bedding was stained with tea/coffee, was given another room was of large size again not fully clean, breakfast was cold and dinning area again dirty