Hilton Fort Lauderdale Marina

Location to cruise port

Late arrival and i was told my cc expired and room was given to someone else

3 maintenance issues - took 24 hrs to address 2 of them - safe didn’t work and the plug in for the coffee didn’t work. Bathroom door that wouldn’t close wasn’t addressed while we were there.

Tho location was perfect. The outer surrounding areas were very nice. The nearby restaurants were good.

First off, i paid $328 a night. I was not given the room i originally booked. I was not upgraded even though i paid for an upgrade. The room directly nextdoor was under construction. From the minute we checked in there was nonstop drilling and banging the entire time from 7am to about 7pm. I went to the desk to request a room change and i was told " Sorry, we have nothing else for you". We literally were forced to stay in this room through all this. We had to get up and leave EVERYDAY at like 8am because we couldnt even hear our TV or conversation between ourselves. When we checked out and asked to speak with a manager regarding a refund of some sort, he offered us Hilton points, which only means i would have to book another stay at the Hilton in order to use them, and based on this HORRIBLE experience and the EXTREMELY unprofessional staff who refused to even try and fix this issue, i would NEVER stay at the Hilton again. This was by far the worse travel experience I have ever encountered. I get only a few days of downtime a year which i try to use for vacation to get some relaxation in and i literally could not even sleep in past 730am because of this condition. HORRIBLE HORRIBLE HORRIBLE HORRIBLE