Pension Alpha Frankfurt City

I didn't like at all the treatment from Staff. The both men I met were all the time with bad mood, and I didnt feel comfortable even to ask simple things. For giving me the password for Wi-Fi the attendant was impatient and making "bored sounds" with his mouth. I think this is incredible disrespectful. I honestly think they need to be trained to know how to treat hosts and how to manage the booking properly (one was really lost trying to find my information and wanted to charge me twice). I liked the place but not the people who work there.

Central location at a low price; breakfast reasonable; heating and hot water worked (you just need to close the window and turn up the radiator when you arrive); WiFi signal available on third floor.

Strong smell of cigarettes in rooms despite being a non-smoking hotel (probably explains the open window on arrival); very basic bedding; room hadn't been cleaned properly; almost impossible to get in and out of the tiny toilets; no wash basins in room.

The staff was really nice and you can walk to all the important places in Frankfurt, it's also very close to the central station