Fuji Onsenji Yumedono

I have stayed here before and wanted to show my family a real ryokan with an onsen. I'm sad to say, I was very disappointed, even though some things have improved. One positive I must mention is that the food was absolutely incredible.

The staff... They are rude, and I also experienced this last time, however it seems to have become worse. We were literally chased around the place by the receptionist demanding that we pay right away rather than at check out, which ruined our last morning staying there. We were made to feel like criminals or something by this person. In addition, when we checked in we had to wait in our room a long to wait for the staff to welcome us and introduce us. Again, time wasted and I think it just seemed like they did not really respect us or our time. When the staff came to make our beds, they did not say anything to us at all, just came into the room and chatted between themselves. Again, I found this very rude and quite unlike the level of service and politeness I would expect in a hotel/ryokan, and especially in Japan. Aside from the poor service and unfriendliness of the staff, the place itself has definitely aged in the few years since I last visited. The outdoor walls need a paint, the room in places looks a little tired, and the salt has built up in the onsen. I think the "love" is missing here and they only now care about making money, and making sure they get paid. In all, I would not really recommend this experience, especially given the price, you should try elsewhere.