Residencial Monte Verde

i cancelled a booking due to incorrect dates , my mistake , corrected it immediately ,,,, and booked for the correct starting date of our two weeks at the hotel. yet you deducted my money for the two days of the beginning of july and never refunded me despite at least 5 request , I t was a typo, and I corrected it immediately...... WHY DO YOU NOT REFUND MY MONEY FOR THE WRONG DATES ....... the lodge refused to attend to my complain and said that bookings .com is responsible to refund me . This is plain dishonest stealing i would say , you do not answer your phones or my correspondence.

We left 6 days earlier , It was impossible to not being able to sit and use the dining area after 10 am , it was locked immediately and buffet was removed even whilst you are still eating . No access to cold water , no fridge , even one communal fridge , no cups or glasses should you buy your own stuff to drink or eat , No coffee or hot water aft4er hours , Lying by the pool you needed to get dressed and go out to the nearest shop for anything cold . no bottle openers or glasses or knifes or anything , should you buy food or drinks from outside , and just wanting to lie by the pool . you had to eat by hand , all locked up a Bar service or system would be great , not only for the comfort of the guests , but you would as a hotel make money from it Brilliant location , great place and value for money , but after a while , i just could not stand drinking hot and warm drinks any longer , don't understand those simple missing conveniences, because they are comfortable basic needs