Grand Inn Penang Road

The location was perfect, close to the old city center, Komtar tower and most points of interest. Shops, supermarkets and restaurants are next door or just across the road. Reasonably priced. There is a water dispenser on each floor for hot and cold water, coffee is in the room every day Thumbs up for not using plastic bottles! Most of the staff are very nice.

My room was one with a bunk bed. It´s really small, the two beds would not fit bext to each other. The beds have no slatted frame, I slept on a wooden board. It smells everywhere (3rd floor), so the first day I had to buy room scent to make it bearable. But I saw later they have installed some air scent dispenser in the hallways now and it is better. The carpet is really old and stained. The AC in my room was dripping water, it could not get fixed until the end of my stay. My window was facing the inside of the hotel so it was made of brown intransparent glass and could not be opened. Staff at the reception is not very responsive, most time they are busy with their cell phones. They do not even look up when you pass by and do not greet you. The only exception was one young lady who once surprised me once with a friendly good afternoon. The worst for me was the very poor and unstable internet connection. It was disconnecting devices every other second, sending an email or uploading a picture turned into a tedious task. When you check in there is a deposit of 50 Ringgit to pay which I was not aware of.