Ưu: "Crews were great. Seats space could be better ... overall caring & attentiveness of crew members make a lot of difference."
Khuyết điểm: "Food! 40 years ago Singapore Airlines was second to none in my book! Now I feel like I was away somewhere and Singapore Airlines has changed dramatically....Must be a lot of moving pieces have changed that I was wondering again during my journey whether I was really flying Singapore Airlines..."
Ưu: "Again seats space could be better. Crews were very attentive."
Khuyết điểm: "Other passengers reclining their seats could be a nuisance..."
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Khuyết điểm: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Ưu: "Crews sympathy’s"
Khuyết điểm: "Disembarking On economy plus we had to wait for all business passengers to leave and there were that needed wheelchair hence took a long time"
Khuyết điểm: "I think the food in our flight was not that good.."
Khuyết điểm: "Reservation online"
Ưu: "Crew amazing. Seat super comfortable"
Khuyết điểm: "Nothing!"
Ưu: "Extra touches and super pleasant and courteous staff."
Khuyết điểm: "My moslem meal selection wasn’t provided onboard"
Ưu: "Great service and attentiveness with great food and entertainment, including a nice big comfortable seat!"
Ưu: "Service was excellent, always with a smile."
Ưu: "personel provided excellent service"
Khuyết điểm: "food was ok. A faulty entertainment system did make our flight feel longer."
Ưu: "Hotel location is convenient, quite comfortable and clean."
Khuyết điểm: "I love the foods in Hongkong, so many varieties . Price wise is affordable."
Ưu: "The crew was very nice and professional and the amenities were top notch."
Khuyết điểm: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Ưu: "Boarding was great. Staff was cordial. Excellent flight."
Ưu: "Punctual flight with friendly crew."
Khuyết điểm: "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."
Khuyết điểm: "Delayed 2 hours behind schedule"
Ưu: "Everything was good"
Khuyết điểm: "No complaints"
Ưu: "The flight attendants were amazing."
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "Entertainment excellent, cabin crew superb"
Ưu: "Flight is comfortable, food is nice. Most importantly, the flight was on time."
Khuyết điểm: "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."
Ưu: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Khuyết điểm: "Too cold"
Ưu: "Great they are now flying Canberra to Singapore. Judging by our full flight it is very popular also!"
Ưu: "I loved the professionalism of the crew, and how they treat the passengers with such care. I prefer Singapore airlines over any other. Seats are very comfortable. This craft had touch screen monitors that worked well. I was able to use my own ear buds by pulling the jack out part way."
Khuyết điểm: "I really only have one gripe. I wish there were more movie choices for adults that did not have foul language and immoral scenes."
Ưu: "friendly staff top Service top Inflight"
Khuyết điểm: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Khuyết điểm: "Flight delayed twice without informing us the reason, and after boarding, we waited for v long to take off also"
Khuyết điểm: "breakfast was terrible"
Ưu: "Great flight and entertainment options, friendly crew, free wine :)"
Khuyết điểm: "Food was very poor."
Ưu: "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
Khuyết điểm: "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."
Ưu: "clean aircraft and friendly cabin crew"
Khuyết điểm: "uncomfortable seats, average meals, poor infotainment selection"
Ưu: "Crew went out of their way to make sure we had everything we needed. Seats seemed roomier in economy than other airlines. Lots on movie choices."
Khuyết điểm: "I didn't care much for the meals, but my husband loved them."
Ưu: "Attendants are always nice, flight is always smooth."
Khuyết điểm: "Nothing!"
Ưu: "The service was great! The entertainment was abundant. The food was tasty. No complaints at all!"
Ưu: "Best economy experience I've ever had. The cabin crew is very attentive, constantly coming around with drinks and water refills. They also had decent light snacks in case you were hungry between meals. I also loved the chairback setup and the entertainment unit. If flying economy, Singapore will be my airline of choice."
Khuyết điểm: "Food was meh. Above average, but still not amazing."
Khuyết điểm: "No complaints"
Ưu: "Friendly staff, excellent customer service, great food"
Ưu: "Attentive Staff - Fabulous"
Ưu: "It's good that they have vegeterian options"
Khuyết điểm: "Indian food was stale"
Ưu: "I like your new entertainment devices and big screen"
Khuyết điểm: "the number of movies is a little bit less. the category of videos is not clear."
Ưu: "The service"
Khuyết điểm: "The quality of the red wine"
Khuyết điểm: "Same price as Singapore airlines but it's a budget flight - silk air"
Ưu: "The flight attendants were super attentive and took great care of me, even bringing me headache medicine."
Khuyết điểm: "I was in a front row seat which meant using my table in the armrest would wake up my neighbor. (Not a big deal but a little awkward) It was also hard to sleep because the seats didn't recline enough."
Ưu: "Crew was friendly"
Khuyết điểm: "Food"
Khuyết điểm: "Attentiveness and comfort passenger for any incident."
Ưu: "on time despite having to unload luggages for passengers who did not turn up warm welcome from pilot and co-pilot from cockpit"
Khuyết điểm: "none"
Ưu: "Nothing. It's cheap and really not because you pay for everything extra."
Khuyết điểm: "Rude customer service. Baggage cost more than the flight."
Khuyết điểm: "For some unknown reason, Kiwi.com booked this as a self-connecting trip and now my luggage is missing (didn't connect). In addition, they CHECKED IN FOR ME and selected middle seats. I am incredibly unsatisfied with this service and disappointed in my kayak experience as a result."
Ưu: "The crew was amazing!"
Khuyết điểm: "provide accesible wifi"
Ưu: "good budget airline."
Khuyết điểm: "seats are very close, legroom is uncomfortable"
Ưu: "Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards"
Khuyết điểm: "Had to ask someone in terminal about getting our connecting flight"
Ưu: "quick boarding, flight duration and scheduled arrival Attracting fares since it’s a budget airline."
Khuyết điểm: "The seats didn’t even have a recliner."
Ưu: "I tried their new selection of meals- butter chicken with rice. It was really good actually"
Khuyết điểm: "As usual, I don’t really like the non-reclining seats on Airasia flights"
Khuyết điểm: "Delayed flight"
Khuyết điểm: "A little cramped up seats"
Khuyết điểm: "weak maintenance and everything is chargeable including water"
Ưu: "The efficiency and professionalism of the crew."
Khuyết điểm: "Nothing to dislike."
Ưu: "On time"
Khuyết điểm: "I was separate with my wife even if similar seats were available. To be with her, i had to pay."
Khuyết điểm: "Immigration offload for no reason then asked to rebook .."
Ưu: "Pleasant counter service at the terminal."
Khuyết điểm: "Half hour late"
Ưu: "Nothing I like"
Khuyết điểm: "Flight delayed, landed at 2.00am+"
Khuyết điểm: "In flight food is available for cash in Malasian ringgit only, which makes it unavailable for those international passengers leaving Malaysia who get rid of local currency on their way out of country"
Khuyết điểm: "Flight delayed 1.5 hours, no food offered, deformed seat with no back support"
Ưu: "Check in, boarding was easy, staff were friendly, flight was uneventful"
Khuyết điểm: "Unable to use airasia app for e-boarding"
Ưu: "Personnel very young and friendly - they seem to enjoy their job!"
Khuyết điểm: "Return flight was delayed over half an hour and we had to stand because the gate area in Penang was too small."
Ưu: "convenient flight times"
Khuyết điểm: "i hated that there are no human beings in sight. i hate all the machines. i hate that you dont employ people. if you want to give jobs to machines then i what use are you? i would much rather pay more and be greeted by a friendly human face. you are all fools and i will seek other airlines in future"
Ưu: "Missed flight because the Air Asia app could not process my boarding pass. Had to leave my arrival Terminal 1 to pass through Immigration to reach Terminal 2 because Air Asia has no counter in Yerminal 1. All this led to a time consuming exercise and missed counter check-in time. Terrible experience."
Khuyết điểm: "Rough flight and landing, seemed like a rookie pilot was flying."
Ưu: "Value for money"
Khuyết điểm: "Delayed departure 20 minutes. Same as from Penang to Langkawi two days ago."
Khuyết điểm: "They make you pay for water...WATER"
Ưu: "The crew and the foods are awesome."
Khuyết điểm: "Gate was changed almost last minute. Arrival was delayed due to busy schedule at Lombok airport. Twice resequencing to touchdown. Delayed by more 30 mins. Otherwise a pleasant flight."
Ưu: "On this one particular leg of the flight from KUL to KIX, this has got to be the best looking crew ever in my 50+ years of flying, both male and female attendants. The girls are gorgeous, practically models. Almost makes up for the lack of on-board entertainment."
Khuyết điểm: "constant flight delays"
Ưu: "Crew was professional, relatively quick boarding"
Khuyết điểm: "BAGGAGE FEES were OUTRAGEOUS!!"
Ưu: "Check in staff was trying to ensure me that hoping the cabin crew can help me changed seats"
Khuyết điểm: "Flight was delayed by 2 hours. What's worst my 5 years old daughter have to be seperated from me. And instead of them asking the passengers to swap they'd expect me to solve their stuffed up. Not very impressed at all"
Ưu: "Upfront notification of delays"
Khuyết điểm: "Delayed flight time, not much entertainment in flight"
Khuyết điểm: "Flight delayed no free water never again"
Khuyết điểm: "Delay delay"
Ưu: "WiFi with some entertainment resources"
Khuyết điểm: "No food/no drinks, unexpected"
Ưu: "Very little"
Khuyết điểm: "Flight delayed by around over 7 hours. Only discovered this when went to check in. This has meant we are currently stuck in KL airport awaiting a morning flight having already paid for a nights accommodation in Penang. Airline has refused to take any responsibility for the situation."
Khuyết điểm: "When i arrived at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)When i arriVed at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)"
Ưu: "Everything was there"
Khuyết điểm: "Flight was delayed"
Ưu: "The flight itself was ok."
Khuyết điểm: "Check in staff was extremely rude, and extorted us for RM 20 for checking in 59 minutes before the flight instead of the supposedly required 60 minutes. Their policies are outrageous, arbitrary and not stated anywhere."
Khuyết điểm: "It was my first time flying a LCC. OK, it is my fault for not knowing they charge much higher rate of extras for any add-ons you fail to include when you first book the flight. I get it. But why do they make it impossible to access "manage your flight" online to make necessary changes on return flight? And I got nowhere with the online chat box, s nowhere to turn.... Making such changes on Tiger Air was so much easier and intuitive. I'll never fly Air Asia if I can help it."
Khuyết điểm: "All thing baaaaad"
Ưu: "we got to the destination"
Khuyết điểm: "rude and unfriendly crew. freezing climate. super cramped seating. and they charge for water. it was a human cattle call. horrible."
Khuyết điểm: "I was charged $300 for a carry on because it was determined that my carry on was too large (which it was NOT) . charged $18/ kg."
Khuyết điểm: "Flight delay"
Ưu: "it was a very nice and clean plane."
Khuyết điểm: "They dont give anything complimentary - not even drinks or water!"
Khuyết điểm: "Not much snack and drinks options for short flight when customer don't want a meal onboard."
Khuyết điểm: "The cabin had an unpleasant smell"
Ưu: "There is no tv and there is internet but no place to charge your phone or tablet, so in a 4 hrs flight the Internet service is useless cause in 1 hour the battery will just go down. I ordered the food and the chicken was cold. For boarding, they should call by row and not having everyone lining up. The crew was nice and the girl at check in very helpful."
Instead of the flight attendants talking to each other they should have been monitoring the passengers. The person beside me took a phone call literally 30 seconds before the plane landed. As we were going down the runway ( from landing ) a person in the row in front of me and behind me made phone calls; CRAZY
Khuyết điểm: "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
Ưu: "It was very good value for money."
Ưu: "The flight was smooth despite bouts of turbulence. The crew ensured everyone was strapped in and the pilot made a prior announcement before flight take-off. Most Pilots don’t."
Khuyết điểm: "The check-in process took extremely Long as there were only two counters open. The boarding process was a joke. Despite the announcement to board by rows, there was no enforcement whatsoever and it was free for all."
Khuyết điểm: "Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either."
Ưu: "Nothing. We had to sit on the runway for an 1 hour 40 mins. Staff didn’t even give away water, you had to purchase it... outrageous"
Ưu: "we were on time and landed ahead of schedule."
Khuyết điểm: "nowhere to store our cabin luggage"
Khuyết điểm: "Allow us to upgrade class"
Khuyết điểm: "I need wheelchair but your crew an Indian Lady I think in the check -in counter did not give me wheelchair from Singapore. She said but in Mla she assigned wheel chair but when in Manila they said Scoot did not assigned wheelchair inmy ticket. I hate you Scoot and I will never take scoot again in any of my up coming trips"
Ưu: "Can't complain"
Khuyết điểm: "Cheaper? :) !"
Ưu: "Head rest not comfortable. Short distance okay not long one."
Khuyết điểm: "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
Khuyết điểm: "Music or movie will be good."
Ưu: "I hope never to fly Scoot again."
Khuyết điểm: "Extremely rude and uncaring staff. I hate not being booked through with boarding passes. You have to wait in line at every stop, go through security and wait to get your ongoing boarding pass. The Scoot transfer people in Singapore are the most rude people I've ever met."
Khuyết điểm: "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"
Ưu: "Loved the tinted windows on the Dreamliner! And the rainbow lights at the end of the flight. Scoot personal were excellant!"
Khuyết điểm: "Things to know: Need to download an app before getting on the flight to get ScootTV. Plane was a little loud."
Ưu: "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
Ưu: "On Time No Frills.Overall Good"
Khuyết điểm: "Nothing"
Ưu: "Good price. Was on time, seats were comfortable, helpful staff"
Khuyết điểm: "No use of headphones 30 minutes before take off and arrival"
Ưu: "Everything worked"
Khuyết điểm: "Nothing"
Ưu: "It was a good flight"
Khuyết điểm: "The long delay......"
Ưu: "Organised well. Clean plane. Excellnt comms from pilot and staff presented well."
Khuyết điểm: "Could not recline chair"
Khuyết điểm: "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
Ưu: "Overall it was a good flight."
Khuyết điểm: "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."
Khuyết điểm: "I didn't realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar"
Ưu: "boarding is thru gate and not tarmac"
Khuyết điểm: "food are expensive."
Ưu: "Ok time"
Khuyết điểm: "No free drink"
Ưu: "on time and departed early"
Khuyết điểm: "none. is budget airline"
Ưu: "Nice aircraft, on time departure and arrival"
Khuyết điểm: "reclining seats only in business class, not lay flat. pay for everything except the bathroom"
Khuyết điểm: "Boarding process Delayed flight"
Ưu: "very nice while Landed and take off."
Khuyết điểm: "We did not order any foods. No suggestion."
Khuyết điểm: "Everything but the price. Worst customer service ever!!!"
Ưu: "Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight"
Khuyết điểm: "Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person"
Khuyết điểm: "It was moving a lot!!! :\"
Ưu: "Punctuality was good. No complaints generally."
Khuyết điểm: "Temp in cabin too high."
Ưu: "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
Khuyết điểm: "equipment could use refurbishment"
Ưu: "The cost was cheap"
Khuyết điểm: "There wasn't much room for someone who is 6'4''"
Ưu: "Good value. Some leg room in Biz."
Khuyết điểm: "Paid $30 for wi-fi: It never connected. Just failed to work. “Failed to load page”. Paid for priority check-in: The people in the economy queue checked in faster. Paid for priority boarding: No priority security queue, no priority boarding. Paid for priority baggage: Took 60 minutes from landing for baggage to arrive. No priority, except for crew bags. Food was disgusting. Hard to determine where the plastic finished and the pasta started. There was no service, other than dumping a hot plastic box in your lap."
Ưu: "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
Khuyết điểm: "Delay in delivering baggage"
Khuyết điểm: "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
Khuyết điểm: "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
Khuyết điểm: "I could not get on time at airport for check in, because the train got stuck 25min. When I got the counter 45min. Before the flight leaves, they told me that the flight is closed and they can not do anything to help me!!!"
Ưu: "They were very professional, polite and helpful"
Khuyết điểm: "Nothing"
Ưu: "QUIET ZONE"
Khuyết điểm: "FLIGHT AIR CON TO COLD NOT ENOUGH TOILETS"
Khuyết điểm: "I had lost my luggage from Singapore to Maldives’s airport"
Khuyết điểm: "Delay one hour"
Ưu: "Scoot Business is excellent value for money. 35 seats at the front of a Dreamliner with comfortable seats and some recline. The flight took off on time and landed in Sydney on time. I will go again."
Khuyết điểm: "Not much really. It does not compare with Business on the national carriers but at half the price what do you expect?"
Ưu: "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
Ưu: "very affordable fares"
Khuyết điểm: "It's a budget airline so you get what you pay for. Only a 1hr plus flight so it's OK. The crew were all pleasant and professional."
Ưu: "Smooth landing"
Khuyết điểm: "Complimentary drink"
Ưu: "Few flight attendant were cool"
Khuyết điểm: "Free luggage"
Ưu: "Smooth on-boarding, comfy seats, on time pleasant journey"
Ưu: "void babi"
Khuyết điểm: "void babi"
Ưu: "Service crew staying on with a smile"
Khuyết điểm: "No coffee or tea provide on th flight for the delay"
Ưu: "Accomodating flight attendant"
Khuyết điểm: "nothing"
Ưu: "The ground crew at KIX was prompt and efficient, and asked which seat I prefer (aisle or window) since I agreed to take the emergency row. I was expecting that she would just assign me random seat but at least she asked for my preference."
Khuyết điểm: "I bought a croissant and muffin in-flight. Crew (except for the Service Manager) appeared serious and was not smiling. I was asked for my credit card twice since "they" accidentally voided the initial one."
Khuyết điểm: "Overall about jetstar are pretty good for there budget airline, but of course would be better if to have some improvements as well"
Ưu: "The flight tok off at the scheduled time."
Khuyết điểm: "Honestly, they did not even offer any beverages. Pay to play meals and drinks only."
Khuyết điểm: "We bought JetAir tickets because they were cheap. Thought we could get by with carry-on. But carry-on is only 7Kg, and that's like 15 lbs. Had to pay for check in the baggages and the extra weight came out to $65 to $80 extra per bag. When you add that back into the price of the ticket, then the ticket is comparable to a premium ticket. Plus, the service is so bad and they lost our luggage and gave us the runaround. Next time, we'll just pay the premium ticket with another airline and get better service and no run-arounds. So, the only cheap thing about this airline is the service. They nickle and dime you for everything, so you end up paying more and getting less. I've learned my lesson. Beware."
Ưu: "Don't be fooled by the low price. You pay extra for everything. Initial fare does not include any luggage, a seat assignment or even a soda. Staff were helpful and friendly helping folks use the check in kiosks and automated luggage checking machines. There was no traditional check in counter. At the Singapore airport. You do it all yourself. Flight was on time. The aircraft was newer and clean. This airline is perhaps more dependable than some of the other smaller low cost Asian airlines. Food and entertainment got low rating because there was none really but this was only an hour long flight."
Khuyết điểm: "I watched one delay turn into multiple delays for the whole fleet here, which then led to worries."
Ưu: "The check in process took over an hour as evidently my payment for extra baggage was "pending" which made no sense - I had to wait at the check-in counter and then go into back room to talk w a supervisor who told me I needed to pay more for my baggage - It was a ridiculous process and was over an hour - makes me think the budget price not worth it for such a bad process"
Ưu: "friendly crew"
Khuyết điểm: "flight was delayed. had to change gate"
Ưu: "Not a thing..."
Khuyết điểm: "No overhead storage for the front 2 premium rows, Luck we got there early for the second row seats. The people in row 1 had there hand carry stowed well back and ended up being the last off the plane..."
Khuyết điểm: "The price of carring two luggages, one my wife and one myself cost me more than the tickets!!! A very exagerated price!!! 230$CAD for a total of 35 kg I consider you a thiefs!!!!!"
Khuyết điểm: "I made a mistake by booking the incorrect time for my flight - within five minutes I tried to rectify this. I could not get any assistance from Kayak (will never use their service again) so I called Jetstar. I had to pay a premium to change my flight. Air Asia allows 24 hours to change or cancel a ticket for free and will be using their service in the future. Jetstar gave me a small voucher but I am not flying to any of their locations in the next six months so it is useless. will not use service in the future."
Khuyết điểm: "2hrs too late, no food, no drinks"
Khuyết điểm: "Had to cancel but no even $1 credit back for future use. Lost $1200."
Ưu: "People where friendly"
Khuyết điểm: "They charge extra for everything - even reserving a seat, a pillow and blanket let alone luggage and food"
Ưu: "I used Jet Star for the first time. Everything went smooth and easy from booking to onboard. It was easier than what I thought and made my trip very casual."
Khuyết điểm: "Easy to get onboard"
Ưu: "the takeoff and landing was good, the flight was very smooth"
Khuyết điểm: "had to pay extra for last minute baggage check in purchase"
Ưu: "I liked that they are on time and the flight crew is so diverse. On board, we had multilingual attendants."
Khuyết điểm: "Well, not much since I get what i paid for. Probably I'll comment on the uniforms of the crew. It'll be much cooler if it were white, not black with orange and red finishes on it."
Khuyết điểm: "For some odd reason 3 our of 4 of party received food, but for the fourth person they said we didn't book a meal with the ticket. We bought all the tickets together and saw no place when booking regarding meal service. It wasn't devastating, just odd. Weird check-in process in Vietnam. Wasn't very organized."
Ưu: "staff was friendly"
Khuyết điểm: "I did not like the fact jetstar did not includ checked baggage for an international flight. i ended up having to pay about 55usd more. moreover no food no drink. i will never fly international with them again. after all i could of flew with some of the best airlines for the price i ended up paying."
Ưu: "The flight left on time and arrived on time. Those are key. One has to read the ticket terms carefully to see if you need to Add checked baggage at an extra cost. This is cheaper on line than at check-in."
Khuyết điểm: "The check-in was slow. It seems that as a budget airline they save by opening the queue only 2 hrs before the flight, rather than 3 hrs. They also have only a few counters. We queued about 45 mins."
Ưu: "Timely. No major problems."
Khuyết điểm: "Food was exorbitantly expensive. No entertainment. But I suppose that's what you get from a budget airlines"
Khuyết điểm: "The seats were very tight."
Ưu: "It got me there."
Khuyết điểm: "The carry on weigh of 70kg is total for both carry-ons. If you exceed that they will insist you check a bag and th fee was 50% of the total ticket. I've carried this same luggage all over the world and carried it on every time. It's not unusually heavy and fits easily in the overhead. This experience put Jetstar in the 'avoid' category for me."
Ưu: "I liked that the flight was on time, more or less"
Khuyết điểm: "International flight charges for luggage; not stated at time of booking and therefore got overcharged at the check-in counter."
Ưu: "Check in and staff on ground and in the air"
Khuyết điểm: "They charge for everything. Including your check in luggage."
Ưu: "The price."
Khuyết điểm: "Lack of English speakers.uncaring ATTITUDE."
Ưu: "The flight was short, which of course was not due to their effort"
Khuyết điểm: "1. We were unaware that we had to pay for ALL baggage. They made us pay before boarding, but they gave us a "special deal" to reduce the price to "only $110." 2. On our return trip, at which time we merely had a layover in VietNam on our way to Singapore, they required us to buy another entrance visa. Because we only had less than 3 hours before our next flight left, they "provided" the service for us - to the tune of $180 for each person!!! Meanwhile, a likewise-stranded passenger from Australia apparently did not have to purchase another single-entry visa. We felt totally ripped off."
Khuyết điểm: "Late departure"
Ưu: "The plane flew."
Khuyết điểm: "Super limited beverage service, they ran too quickly down the aisle to actually get anything. Unorganized boarding process, seats made for people around 5'5"."
Ưu: "No complaints! Good value for money."
Ưu: "Good service--quick on and off the plane with no issues."
Khuyết điểm: "Baggage costs on this airline are very high--not actually a cheap fare."
Ưu: "Seats were comfortable, plane left in time."
Khuyết điểm: "No water given to passengers"
Khuyết điểm: "Was reallocated a Malaysians Airline flight due to missing connection entirely due to Qantas delays. That flight was also delayed departing Singapore. Overall a horrific flight"
Ưu: "efficient and comfortable seat. Pleasant flight attendant."
Khuyết điểm: "kids screaming, noisy passengers."
Khuyết điểm: "There were 2 kids 1&3 behind us having the worst melt down, their parents could not control them and the flight crew ignored it. Everyone around us was beyond upset and they let safety and comfort go ... Horrible... I got hit on the head, spit on and kicked the entire 2.5 hours!"
Ưu: "It offers cheap flights but they make it up by charging for everything; baggage, food and drinks. Online check in is also restricted if you are a US citizen. There is no inflight entertainment other than watchibg the crew sell stuff."
Khuyết điểm: "No coffee without paying"
Ưu: "Seats were comfortable On time"
Khuyết điểm: "Flight gate information Very poor in-flight service No meal or snack in two hour flight"