Golden Sands Khu nghỉ dưỡng

Ưu điểm: Comfort Cleaness Service

Khuyết điểm: The dress of some customer could be a little bit more elegant.

Ưu điểm: great location, the food was awesome, with many varieties to choose from , excellent overall experience, the hotel looked exactly like the photos, they stacked the mini bar every 2 days with water, beer and sodas, the very good part was that there is a reserved beach for hotel clients, so you don'y have to pay for sun beds and umbrellas.

Ưu điểm: Everything is exelent! Staff is very kind, bad sheets is chandged on 2 days, there is a towels for the pool and beatch. Food is more than exelent. If some one uses sofa, must ask for extra mattres on recepcion and it will be in room for about 10 minutes.

Ưu điểm: Great location, very clean, hard working staff, good food.

Khuyết điểm: Lunch not included in the package on arrival and departure.

Ưu điểm: Very nice beach and pool, a la carte restaurants are very good, nice view from room

Khuyết điểm: No bar at the beach, free wine has not much taste

Ưu điểm: Good food all day long, tasty drinks, sound proof windows, very nice sea view (only on high-floor levels)

Khuyết điểm: Central AC not working and room got very hot, ventilation in the bathroom not working, no bar on the beach but the most terrible of all, parking at 20 Leva/day is robbery, you can call the police because everybody is complaining, they just don't care.

Ưu điểm: Astonishing view of the sea!

Khuyết điểm: None

Ưu điểm: Great food. Clean and confortable rooms. Nice sea view. Nice and helpfull staff.

Khuyết điểm: Little bit crowded but is to be expected in season.

Ưu điểm: I enjoyed our vacation. The meal was good, the room was big and clean. We could stay at pool or at beach (they had private beach). I would point some minor things that can be improved.

Khuyết điểm: 1) Parking is small. They can't make it bigger, of course. But there is an underground parking near the hotel. 2) Staff is oriented to french tourists. We had a situation when we we're waiting to get a juice for children and some older french guy came and got in front of us. We complained to bartender that we we're there first. Bartender just shuck her shoulders and proceeded to serve the french guy. Probably because our money didn't have a good value for them. 3) Minibar was free. They said they refresh every day. We drank the bottled water. Nobody cared about our minibar, I went to a supermarket to buy water for children.

Khuyết điểm: It’s only like a guest house with no service at all Poor facilities and cold face staff at reception The only hotel I paid with no receipt and the receptionist said because I didn’t ask for it at the beginning

Ưu điểm: Infinity pool is amazing! (available only to Concept rooms). Great modern and new room (Concept)! Great view! Very good a-la-carte restaurants.

Khuyết điểm: Pretty bad value! The price we paid is more than 5 star hotels in Turkey, Dominican Republic, and Mexico but you don't get what you pay for: 1. Cleaning staff completely ignores "do not disturb" sign. They walked into the room around 5 times in both days, few times with my wife and myself being naked (not acceptable!). The button to lock on the inside does NOT work. 2. Unlike a-la-carte restaurants the Main restaurant food quality is poor. Selection is great but most of the dishes just don't taste good. Poor selection of wine and beer. We've been in a 70 dollar hotel the night before and the food was better there (compared to $250 here). The dinner is only 1.5 hours and even then some of the dishes are not available for the whole time period. The staff starts cleaning around 15 minutes prior to closing. 3. The beach/pool towel exchange is open for 1 hour in the morning and evening. What if it gets wet or want to return them later??? At checkout instead of calling somebody to check our room for towels, the staff made me go back to the room myself and bring the towels to reception (as the towel exchange is almost never open). Just plain bad service in this case 4. The alcohol selection is quite slim. There are only 2-3 variants of each type of alcohol. Cocktails selection and quality are below average.

Ưu điểm: Everything else was awesome !

Khuyết điểm: AC in the room wasn't cooling it enough.

Ưu điểm: Pro: - newly renovated(1 month ago-ish) - great design (the biggest pro) - good varied food - excellent location, right on the beach - nice beach - cool rooms in the summer(junior suite) - great view from the balcony(upper floors) - nice animation team (shout out to Niky X2, Lora, Selma - nice outdoor pool(water tested daily) - towel service (no beach towels needed from home) - beach bar - the coffee “shop” - you are able to visit and enjoy free drinks and stuff at other grifid hotels(which are right next to vistamar) - great sea view from the restaurant And a bunch more that don’t come to mind right now We appologize for leaving a piece of furniture moved next to the bed(so the baby wouldn’t fall out), but i pulled a muscle a day before we left so we couldn’t move it back.

Khuyết điểm: Cons: - some of the staff(bartenders especially) didn’t seem very happy to be there or serve - tip boxes everywhere. I encourage tipping, but it just makes you feel uncomfortable - cold water in the inside pool. We had a couple of days of bad weather and wanted to enjoy the inside pool. The water was really cold and the manager, who was informed, didn’t do anything for the next day either! - the mini club needs to be renovated, as the hotel was! It looks old and has a very bad smell(the girls were nice enough to leave the door and window open so it wouldn’t smell as bad - the club should also be renovated(oldish) and adevrtised more(there were always ten-ish people in there) - the drinks. 99% bulgarian. - the icecream was less than ordinary - nothing to eat after 9 p.m. (maybe there was something left in the restaurant, we didn’t know, nobody told us. There should be snacks outside because the terrace is full of people enjoying drinks - i saw the massage girls on the beach(don’t know if associated to the hotel). They had no idea what a massage is supposed to be - the infinity pool on top, we were told, is only for people in “the concept rooms”. It should be “adult only”, like the concept rooms are. Or at least have paid access so we can enjoy it as well. Doesn’t seem fair to come with a kid, leave it at the mini club and not be able to anjoy the pool. Just sayin - we specifically called the hotel twice to ask if they would be done renovating when we got there so there would be no noise as we were with a baby. They said yes, but there was power drilling and furniture moving on the floor above every day - some staff didn’t speak english or just very few basic words - paid parking and safe. I can understand the parking to some extent. But the safe? - no extra bed in the room, just couches and some of them don’t extend - after some guests left(neighbours) they changed the comfortable couch on the balcony in the js for chairs..

Ưu điểm: The pool on the roof is amazing.

Khuyết điểm: Food is just ok.

Ưu điểm: Position of the hotel. Rooms are spacious and modern designed.

Khuyết điểm: We didn’t received room with pool view, as we paid. They offer us the possibility to move to such room next day, but we decided to stay in the room received. Ventilation in toilet and bathroom didn’t worked. We have made a complain about this, but they told us that is centralized system, but if really worked, it was not enough efficient. All in all, we liked to stay in this hotel, and will definitely come back and recommend to everyone.

Ưu điểm: Food range: lots of different options especially for us vegetarians. There is a small section where there was soya/almond milk for breakfast, that was nice. Though I only found it after 3 days. Drinks: Drinks are Bulgarian but we had no problems with it and didn't think they were bad as some of the comments from other guests. As first timers we wanted to experience what Bulgaria has to offer. Food was everywhere. We have two small fussy toddlers so was very nice that the had chips/pizza/pasta every day served both during lunch/dinner at the restaurant as well as near the pool. They also had a nice bakery-type-concept and lovely desserts for us sweet tooth lovers. Location: was favorable close to the beach, though there is a little buzz from the shops nearby but was not as bad. Beach: Free beds and drinks available at the beach. Á la carte restaurants: We tried all three, the Italian was the best. Though the desserts were much better at the main restaurant. Staff: They were also nice to arrange a cot for us. SPA: Can recommend the massage at the spa i the hotel as opposed to the beach. Was also the same price.

Khuyết điểm: Information: We would have like some material that explained all the services. Like where to get the beach towels (which by the way have certain opening hours). Different food options and their opening hours. We felt so lost with a lot of things, in fact a lot of things we found out a couple of days after. They explained so little at the reception, in fact they didn't inform about the á la carte restaurants, I had to ask about it. Beach: Wasn't cool that people still smoked in the non-smoking section of the beach. I had to cleanup all the cigarette buds from the sand so my little one wouldn't eat them. Also, there were some people who take the beds in the morning only to show up at noon to use them. Don't think that's fair. Also noticed some people use the beds who didn't belong to the hotel. Indoor pool: it could have been more warmer and cleaner too. Compared to the rest of the hotel, felt this lack love. Room: We had the park view room which was actually the view of the "parking". We were at ground floor so cars were right next to our balcony.

Ưu điểm: The hotel has 2 relative new buildings and 1 very new building with big and clean rooms. The lateral sea view rooms are nice. The beach is close to the hotel. The food is good. The kids amusement is great and also every day entertainment is great.

Khuyết điểm: Staff needs to improve their attitude and speak nice to clients (part of the old staff - the barmans from the holway and from the beach, not the juniors who were very nice and kind). The beach staff is awfull.

Ưu điểm: After the initial misunderstanding the hotel front reception put it right. Thanks for it.

Khuyết điểm: Misleading info in the booking website.

Ưu điểm: No matter where you look, you see quality. The rooms are big, spacious and clean. The restaurant serves delicious foods of great variety. The staff is attentive: although there is a beach bar, they serve lemonade to the guests on the sunbeds by the pool.

Ưu điểm: Excellent location with great pool facilities

Khuyết điểm: The staff's communication skills (especially in English) can be improved

Ưu điểm: Big like for the sea view from the room.

Khuyết điểm: I didn't like that they gave us a room in the second building of the complex, without mention on booking that the second area was opened, so we can decide accordingly. The food in the restaurant of the second building wad poor, less various and not so fresh, poor fruit service, meanwhile the restaurant in the first building had a lot more various food and fruits. It neefs to be said that We payed the same price as the ones staying in the first building and we did not ask to stay in the second one cause we didn't even know that it was opened this year. The cook and the staff from the first building treat as poorly.

Ưu điểm: The bed was comfortable. Big room. Sea view. Big pools. They also have indoor pool, which is great if you don't want to lay in the sun at noon. Cleaning ladies were kind and did their job well.

Khuyết điểm: Very poor food variety for a 5 stars hotel, i've been to 3 and 4 stars hotels with way better food, really bad coffee at breakfast, not espresso, but instant coffee. Food was old and reused between meals. Poor variety of food. There were days when we simply left and went to a restaurant to get a decent meal. I did not get a decent coffee in all my stay. Empty fridge in the room. Not even a bottle of water. There was a water boiler in the room, but no water. No power socket at the table level, to use the boiler we had to put it in the socket under the table (you literally have to get down on your knees under the table to boil water) We found a dead bug on the balcony.

Ưu điểm: - hotel on the beach - 2 big pools and a small pool for kids - bar near the pools from where you good take something to drink and also an ice cream bar - big room and bathroom, the bed is also very big (i think 1.80 m width)

Khuyết điểm: - the food should be better, my husband could barely eat something. I went to 3 star hotels and the food was much better. Even the sweets were not ok to eat, everything looked very cheap. The meat on the BBQ was raw, so we took it back because we cannot eat raw meat. The hotel was very nice, but the food was not. I do not know if i will go to this hotel anymore because of the food. It's too bad because everything else was very nice.

Ưu điểm: The room we stayed in was beautiful! Much more modern than what is portrayed in the pictures. I have no idea, maybe we were upgraded, because it really was astonishing. All in neutral colours with a big bathroom and big bed. They also had a smart TV, so we could put Netflix once you figure out how to connect it to the internet (not as easy as it may seem when you don't know Bulgarian) Ambiance was nice and the waitresses were nice also.

Khuyết điểm: They had spiderwebs in all of the outside areas, which could have used a little cleaning every day/ every other day. It didn't look like it was ever really cleaned. All good where we were seating, but there was a lack of maintaing the details. Very superficially cleaned in the communal areas. The toilets next to the dining area smelt as if they had never seen cleaning products their life, reminds of you a dodgy corner of the street next to the metro you want to avoid. The administration of drinks although it was an all inclusive, being a 5 star hotel, it lacked class. Saw the barlady pour wine into a jug, then from the jug into the glass. I had used the criteria on booking of free parking, this one came up, but you need to look in the terms, they ONLY have free parking if you're staying many nights (I think 6+?), And we basically had to pay for parking. The food is very basic, grilled meats, one pasta, salads, a random sauce here and there and a lot of salads. Don't get me wrong there's a lot of it, but personally I prefer less variety and quality over the many things that are just meh. Also, although the balconies are big and beautiful they're very untaken care of, they're not specifically dirty just not maintained, something you would see at a 3 star hotel, and definitely wouldn't see at a 4-5stars, they also only have plastic chairs which is to be appreciated but again, lowers the whole feel of the ambiance. The inside pool was very small and seemed very intimate, once there were two people swimming you would feel uncomfortable to go in also.

Ưu điểm: Definitely the hotel's position is its main advantage and the reason i chose it. It is situated right in front of the sea, having its own beach - so you don't need to rent daily sunbeds and umbrellas. Also, the area where it is placed is really quite, you can only hear the waves, without any noise from the town center which is 15 minutes walking far. Regarding the food aspect, i only have good feedback; there were plenty of options of quality food -VEGETARIAN FRIENDLY also.

Khuyết điểm: Even if there are many signs indicating that the sunbeds reservations is forbidden, there are a lot of sunbeds "booked" from the morning by throwing the towels on them. THERE WERE TOWELS LEFT ON SUNBEDS OVER THE NIGHT TOO!!

Ưu điểm: Quiet area.

Khuyết điểm: That hotel not deserve 5 stars, maybe 3 stars are fair. The rooms are old and dark, with dirty carpets, missing the slippers, persistent smell and a lot of defects in the bathroom. The minibar very minimalist. Disrespectful staff to both receptions and the old bartender to the pool. The parking area limited, and is necessary to pay 10 leva/day. The food always same and very poor for a 5 star hotel.

Ưu điểm: The pools were great and it was right on the beach. There is also the natural spring which is an added bonus. The room had a great sea view it was just a little dated. The hotel was dated, however still very good value for money.

Khuyết điểm: The hotel is not a 5 star more like a UK 3 but value for money. I didn’t like that the corridors all smelt of cigarette smoke. The food was quite random but edible. The beds were old, hard and very low.

Ưu điểm: The hotel has direct access to a very nice beach, with plenty sunbeds. All the rooms have view over the sea, and you can even hear the waves from your apartment :) Spacious rooms, nice bathroom. beautiful swimming pool. The food was good and with enough variety.

Khuyết điểm: Should be improved: Big queues on the open bars. Sometimes you have to wait even 10 minutes to get a drink. Would be great if you add more vegetarian options on the food menu - especially for breakfast. Nice to have: There are not enough outdoor tables where people can sit and have a drink in the evening. Would not hurt if the stuff would be a bit more friendly or careful with the tourists. No music on the beach, and sometimes it can become a bit boring.

Ưu điểm: The beach is very nice and the fruits at the buffet were local and fresh. There is very detailed allergy information available at the buffet. There are multiple swimming pools and free water, soft drinks and snacks.

Khuyết điểm: "All inclusive" does not mean what the name suggests - most drinks, like fresh juices, are not included and even the included drinks are only free within a certain time frame during the day. Broken equipment in the hotel room was not repaired even after multiple promises to do so.

Ưu điểm: Golden Sands is a very nice holiday resort, and this hotel is not very far from the beach.

Khuyết điểm: Most customers are bulgarians, so I guess you won't find many french people rating this hotel. That must be why most staff couldn't speak English. Room was big enough and recently refurbished, but with many flaws, for example, it was impossible to close the wardrobe. But the biggest problem was sound : you could hear everything from the corridor like there was no door, you could hear everything from the outside like there was no window, and you could hear your neighbour through the bathroom ventilation. Bed sheets were very minimalist. Swimming pool is very small, you'll clearly prefer to walk to the beaches (a 300m walk). Bar closes at 21:00, that's early for an all inclusive hotel. In the restaurant, there was only Bulgarian cuisine (but bulgarian food is yummy) and some dishes were really delicious, whilst other were barely ok. All together, the hotel wasn't on western standards, but may provide a good value for money for budget travellers.

Ưu điểm: Good food, nice atmosphere, clean n cozy.

Khuyết điểm: Some of the staff members didn't speak English or were reluctant. Small issues with hot water quickly fixed.