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|Grand Rapids Gerald R. Ford Intl|
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We enjoyed our stay here very much. Short bicycle ride along river to downtown.
Shabby and disappointing
Staff very helpful
Everything under construction, lamp broken, dirt and smashed bugs on walls, navigating to room through hanging plastic, windows blocked out. The online info for the hotel indicates a luxurious property which is miles from the truth. We did complain and did receive a small discount but the experience was dismal.
Under full renovation
They staff were very apologetic and did their best to provide great service despite the fact that this hotel is a dated crumbling relic - it has been purchased by a hotel group and it will be unrecognizable - completely transformed and beautiful when it's finished.
We never would havbooked there had we known the state of the reno, we were advised there were renovations but this is far beyond what we expected. it's surprising it's open right now considering the scale of renovation. The pool and whirlpool were drained which was disappointing. But the beds and pillows were fantastic and we slept well.
Not advertised that it was under renovation. Way too expensive for the quality. Window covered by plastic due to renovations. Bedding was dirty.
Wet carpet, power kept going out, dirty bedding f
Low price, easy access to express way
Wet carpet, power kept going out, dirty bedding,
very loud on my floor...under staffed..beds were n
not much..bad location
rooms smelly..floor smelly..understaffed..bad location..no directions for sleep number bed
Lovely views by the river
Very clean rooms - great pool
Housekeeping was amazing, very clean rooms and pleasant staff
Television channels were limited Sleep number bed remotes didn't work in room 601 Microwave plate should be adjusted in room 601
The hotel is super close to downtown and has a free shuttle service that you can reserve up to a half hour in advance. Our bed was comfy too. Checking in and out was easy. Right next to the expressway.
Our room didn't have a phone, which was weird, and one of the lightbulbs in the bathroom was burned out.
I liked being close to the river and downtown.
I plopped down on the bed when I got in the room and found 4 hairs. . . not my own. One was a pubic hair! They sent a maintenance guy to change the sheets and we helped him change them. The pillows were the worst pillows I have ever seen. Totally lumpy foam.
Girls Night Out - Getaway
Very inexpensive and close to downtown. Excellent customer service from staff. Suitable for a girls night out!
Elevator was extremely slow; coffee was very weak.
Worst hotel experience... EVER
We exit the elevator after 13 hours of driving, with out two children (5 & 9), to razor blades, trash, construction debris, just a flat out disaster shoots down the entire hallway. A man says we shouldn't be here. I said ok, and headed back to the front. The Dest person says, it's ok, thanks for your patience!?!? W.T.F. !?!?!
We thought the location was easy to get to. Loved the restaurant and bar were great , after a stressful day. We will return ! In fact we stayed an extra night.
staff was very friendly and helpful
other than getting $200 stolen....nothing
They had comfortable beds and nice breakfast.
The maintenance man walked in on me half dressed becuse the front desk clerk sent him to the wrong room.
Proximity to downtown.
It was a reasonable price with all the amenties I needed. Wireless internet use. Smoking optional.close to the place I needed to be for business in the morning.
It was nice and quiet. I could work with internet access in the room. bed was comfortable with the sleep number option.
Tọa lạc ở Grand Rapids, The Grand River Hotel, Ascend Hotel Collection sát hồ, cách Nhà thi đấu & Trung tâm Hội nghị DeltaPlex 2 phút lái xe và cách Sân vận động Van Andel Arena 7 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm máy vi tính, báo miễn phí ở sảnh và quầy tiếp tân phục vụ 24 giờ/ngày. Có kế hoạch tổ chức sự kiện tại Grand Rapids? khách sạn này có khu vực tổ chức rộng 297 mét vuông, bao gồm trung tâm hội nghị. Có bãi đậu xe tự phục vụ miễn phí trong khuôn viên.
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