Clarion Hotel Helsinki

We enjoyed the friendly staff, bed was comfortable and the location was great.

We've stayed at the hotel when it was fairly new, back then it was great, but nothing too special. This time was different, as we had just stayed at your Vantaa location which exceeded all the expectations. Firstly, the breakfast was not good. It was lower then the standard hotel breakfast as I expect you're facing some changes during this covid season, but yet your other location was able to deliver better. It really wasn't great, and I hope you'll keep an eye on that. I wonder why isn't there shared sauna for quests, as many of us travel with their partner. As it feels out of place to go and take a swim but then separate after to then meet to go to the room together after taking a sauna alone.. What comes to the room, it wasn't really that clean, or in any way great for the value. Paying that much money for a night and then not to even have basic bath robe etc, dust in the room and on top of that no room service (even taking consideration this covid season when it would be needed) even tho you don't even have enough snacks to sell. No one even picked up the phone and when ringed multiple times someone picked the phone and not really friendly answered that there isn't room service available. And on top of all this, the breakfast was held in a small room, which isn't really a good scene during social distancing. I really hope that you'll check what your other location is doing, as your hotel in Vantaa was amazing!! Definitely going there again!