Grand City Hotel

Nothing at all

I did not like the cleanliness of the hotel. IT IS VERY DIRTY AND SMELLY. The receptionists are impolite and careless. Water is not provided complementary with the room. The bed sheets are dirty and i had bed bugs bites all over my feet. I could not continue to stay. I left the hotel 12 days early to my reservation. I could not stand that dirty place and risk my health. It was a nightmare.

I like the location, near in MTR ( Train ) grocery stores and market.

Firstly the staffs, we arrived late from the check in time ( afternoon around 4-5pm ) I approached the guy on the other counter but ignored me. I didn’t noticed the lady in front as she ( maybe ? ) using her phone, not attentive if someone will arrived and go their counter, you should be focus and attentive to your work at all times specially you are in front office. Secondly, we deeply understand that we need to protect and be 1 of the Green Advocacy but my suggestion is “ PLEASE INFORM YOUR GUEST UPON ARRIVAL AND CHECK in “ regarding this matter. We were looking for even 1 bottle in the room as i need to take my vitamin ( i’m pregnant ) and my niece to take hers too. Third, please understand the privacy of the guest. We will inform or change the “ make up room “ and “ do not disturb “ sign when we need it. Please do not knock the door 2 to 3 times if we want to make up our room. We slept late and we woke up like 11am and the Ms. Lady Cleaner knocked both of our rooms and asked us if we wanna make up room, if we leave today. Lastly, the 1st and the 2nd day. We left the room and put the make up room BUT when we came back from the touring as i checked the beddings it was only fold but DIDN’T changed any ( bed and pillow sheets ) the carpet was also dirty ( sorry if we messed it a little bit coz we ate bread that 2 night ). Anyways, my rooms were 3205 and 3209 for 3 nights. Booked 2 rooms as this is my treat tour to my family. on the good side. I really appreciate your hotel officers ( Ms. Mandy Ngai and Ms. Elaine Yip ) who’s patiently and accommodating in replying all my emails. I hope these concern will help you improve your work and staffs environment.