Iclub Fortress Hill Hotel

Good hotel, nice location, room was small but normal in Hong Kong.

The front desk staff Michelle was impolite and unprofessional, always black face and not willing to answer question. I ask for late check out as late flight, I have a later check out time for last visit but this time she just reply the policy changed, no more later check out time can be offered, then the conversation was stopped. She was not trying to help guest to solve the problem.