Kuhio Banyan Club

When I got there the check in was closed I slept on the street ...still trying to get a refund..

Hidden fee and rude staff

Room was clean

The staff, very rude. $250 deposit that I won't get back for 2-5 days?!?! Where was that KAYAK? I sure didn't see it when you advertised the hotel. On Yelp there was numerous complaints about that. Both women at desk were rude, didn't attempt to tell me how to get to my room, I asked where elevator was she said "its over there pointing with her head while she was looking at her desk".

That the room was clean and that we got everyday a clean bed and clean towels. It was also nice that we were able to cook food if we wanted to.

The mattress was too old, it was very soft, my husband and I rolled to the center of the bed the whole time. Way too much noise in the night from the disco a couple of yards away from our bedroom, this woke us up every time and kept us awake for quit a while. The fridge made a lot of noise, which woke us up also from time to time, the fridge was very small. Our first night we had to sleep in another hotel because the hotel was closed at 10 pm. Not so handy, normally hotels are open 24/7, so we had to pay this night 2 hotels since the Kuhio Banyan was already paid for.

False advertising, hidden charges

The hotel charged me an additional $15 per day for "hotel fees" that were NOT mentioned anywhere on your website. I traveled alone and was on a budget and this was very disappointing. I don't mind paying whatever the price is as long as I know ahead of time when I book it online. I don't expect to be surprised by hidden charges after I've already arrived and have no other place to go. This is false advertising and I regretfully will not be using your site again.