Vip Inn Berna Hotel

Need more chairs in rooms. Asked for wake up call, never did get a call

Clean, the staff is friendly and accommodate.

Tv and AC needs to updated.

Location wise is great. The access to other areas is very convinient even to go downtown as well as the Portela airport.

The size of the room and bed.

Good

Good

I would love to have a plate, fork and knife in a number.

I went to do a Lisbon A Winning Team E-hunt (tablet treasure hunt) after the trauma of easyjet cancelling my flight it was nice to get to the hotel clean up then get into Lisbon to collect clues to treasure hunt. Room was great clean tidy quiet plenty of sockets and usb so I could get 23 ipads charged for next day. Shower was good, bed comfy, staff were good. Easy to find hotel (though I missed the bus stop from airport as had not realised I should push stop button on bus)... Think its either first or second bus stop after airport. Oh also has shops resturants bank nearby

No problems

Confortable bed, clean room.

One elevator, very small and slow. Plumbing was very loud during the night.

Very beautiful room

I don’t think they should charge for using the iron ur for some ice absolutely ridiculous!!!

Easy access to the city center. Bus station nearby. As a tip, Uber services are very good and at a good price. I didn't have breakfast, because I had the flight very early in the morning.

The small surface of the room, only a power outlet at the bedside table, the loud noise due to the planes, the airport being very close.

I the room was too hot in the night, the air conditioner should be on in this summer time...

Location Many choices around to eat....

Payment for the garage stated one price the next a different price. Unhappy with front desk staff.

The front desk staff, as stated above.

Location

Lot of noise

Location near underground was perfect.

The bath was in bad condition. Breakfast was the same during all my stay (3 days). The meal was not good.

the sympathy of employees

Few double beds.

I was travelling for work and the hotel was close to where I needed to be, but in view of a more touristy visit I would find the hotel to be somewhat far away from the interesting parts of town. It is, however, very close to the subway which is very easy to navigate, so getting to central areas is easy. The room was clean, but the bathroom was very dated and some fixtures and fittings had seen better days. The elevators in the hotel were also very busy, and I ended up using the stairs nearly every time. If needing to move with e.g. an suitcase, or if using stairs is an issue for other reasons, I imagine this would get quite inconvenient.

Very Central

At my check in, some of the staff was rude and not polite.

Nice bar and good location, easy to get to and walking distance to restaurants and the metro. Very friendly hotel staff who were very helpful.

No restaurant but this wasn’t too much of an issue as there was a lot of restaurants in walking distance. The room was a little on the small size but it was ok as we were out a lot during the day through to evening.

Not far from the airport (15-20 minutes, 8-10 Euros by taxi). Hotel provided an invoice with stamp and signature. Reception was open all night. I didn't have the breakfast since I left very early in the morning, so can't tell about it.

There are 2 (identical, I believe) elevators in this hotel and only one of them (which is not a service lift) goes to the reception floor and if you are hurry in the morning and take the wrong elevator (service lift), then it may disappoint you. I would recommend to make a note about the right elevator/lift and right floor with reception (for guests). Otherwise, it was not cleat to me, which button I should press to go to the reception? There were floors numbered 4, 3, 2, 1, 0, -1, -2, if I remember correctly. I would also recommend to make a wet cleaning more often in the room (against insects).

The location was very convenient, very close to metro station, walkable (though long) distance to beach. Grocery shops and a few restaurants around the corner.

The room was a bit dark. Bathroom door made squeaky noise. Size of the room was adequate but a bigger room would be appreciated. The sound insulation was not good enough. One could hear the sound of flushing upstairs.

Basic, but safe, secure and staff helpful

In need of a refresh

Bath in a shocking state, clearly needs revamping.

- easy to find / good location - aircon, hairdryer, comfy bed - pretty quiet place but starting and landing planes can disturb - internet working very well - friendly staff

- last day TV stopped working - no open bar around midnight (not possible to buy snacks/water in machines) - a bin with towels was blocking entrance to my room (at 5th floor) as it was staying all the time at the corridor - bathtub usage can make mess in the bathroom

Location and staff.

Really closure of bar/cafe etc

Good and clean rooms plus a Very friendly staff

Sometimes the lift is slow and overleg occupied.

Good

Good

The bed (a peaceful night) and the fact that I had movies in english on TV.

Layout of the room was strange (wardrobe was difficult to access, and no real chairs). I would change the bed to a smaller one and put it between the wardrobe and the bathroom wall.

Location, cleanliness, they changed the bed sheets every day and the bath towels too. Near the airport ( easy to find the right bus), For us was an important point. Easy ( not near the heart of the city ..but easy ) to go visit the sights if you know exactly what you want.

The hotel is old and it has a ..... smelly old stuff . The wall painting ....bad. The furniture old too.

The location

Little dust in the curtains

Staff, location.

The air conditioner and the shower. The first night I was frozen and the shower wasn,t working easily.

The staff was nice and the location is great!

I think the bedroom and bathroom (even the common areas) should be remodeled they look kind of "old". The bed was "confortable".

Location

Room was too small for 2 people.

Location

Location

Wall papers not presentable for a 3 star hotel. Beds a bit worn down and blankets really old.

Good value for money in a location close to train station, and taxi-ride distance from the airport. Breakfast quite good and definitely plentiful, too.

Some fittings a bit shabby and past their best, but all working.

The bed was comfortable. Wifi was good. The TV had English channels. The location was conveniently near metro, bus, and Aerobus stations.

The heater was a bit loud and I could also hear the rush of water from the next room's bathroom.

The location was good, the price was decent. It was very good that we could leave the baggage there before the check-in.

It looked clean, but after we've moved the beds, there was dust under the beds. The heating is not great, it's an old machine that is quite loud and doesn't heat very well.

Easy access by metro. Pleasant area. Okay room.

Bath tub is painted over with yellowish paint, which comes off in ugly flakes. Narrow corridors half blocked by cleaning utensils. WiFi too bad for voice calls.

Simple to reach A little bourgeois feeling

Noisy lift noise in room

I liked the location,convenient for early flights because it is near the airport(about 10 mins by uber)

It needs some renovation and for some reason you can hear when people in nearby room flush their toilets,you can hear a loud sound of water going down pipes.